We'd booked a table for 6 at Impasto, but was later contacted to say that they had accidentally booked our table at Olive Branch (I understand they share the same kitchen with Impasto and are under the same management) so we'd have Impasto food but served via the Olive Branch. Therefore this review won't include any comment on the food served here.
I wouldn't recommend this place at all. We were seated in the cellar, at a table for 6 very close to the door, which was really distracting as people often rushed past in very close proximity to some of us. When taking our food orders, the server then forgot to ask one party member for their order. They didn't apologise when we pointed this out. I didn't get the sense that the server was wanting to be there at all, he interacted very minimally with us.
It then took 70 minutes from being seated to receiving our food. We received no apology for the wait. They had also made a further mistake with somebody's order, bringing two of the same sides when only one was requested (server had written the side as "Z. -product name-", which was misinterpreted by the kitchen staff as "2 -produce name-"). We sent this back immediately.
Nobody came to ask us how our food was. I could hear other tables around us also complaining about the long wait.
It took a further 15mins after sitting with empty plates for them to be taken away. We requested the bill - this took another 10mins and we had been overcharged by around £40 (£16 of this was an optional 10% service charge, the rest was overcharging for the meal). They had put through all our pizzas as £17 when they should have been £12. They had included the mistake (second side). We asked for the service charge to be removed, as the waiting time for food was unacceptable. Again the server did not apologise.
It took 3 further bills to get the correct amount. The second bill had redacted the service charge and side, but we remained overcharged for the pizzas. We brought this upstairs to the manager, as by this stage we had been at the premises for 2hours for a 1 course meal and we were now running late for an evening event. The third bill from the manager then charged the correct amount for the pizzas, but added back on the service charge, making it a higher total than the second bill. We again requested the service charge was removed AGAIN, and finally were charged the correct amount. We were stood in the main entrance for a good 10 minutes sorting this out.
I understand that The Olive Branch don't have Impasto food items on their cash register, which complicated things with the bill. I'd say don't offer the service if you are struggling to this extent. read more
