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    Wildwood

    5.0 (1 review)
    Closed 8:00 am - 9:00 pm

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    8 years ago

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    The Olive Branch

    The Olive Branch

    3.3(3 reviews)
    0.1 mi
    ££

    We'd booked a table for 6 at Impasto, but was later contacted to say that they had accidentally…read morebooked our table at Olive Branch (I understand they share the same kitchen with Impasto and are under the same management) so we'd have Impasto food but served via the Olive Branch. Therefore this review won't include any comment on the food served here. I wouldn't recommend this place at all. We were seated in the cellar, at a table for 6 very close to the door, which was really distracting as people often rushed past in very close proximity to some of us. When taking our food orders, the server then forgot to ask one party member for their order. They didn't apologise when we pointed this out. I didn't get the sense that the server was wanting to be there at all, he interacted very minimally with us. It then took 70 minutes from being seated to receiving our food. We received no apology for the wait. They had also made a further mistake with somebody's order, bringing two of the same sides when only one was requested (server had written the side as "Z. -product name-", which was misinterpreted by the kitchen staff as "2 -produce name-"). We sent this back immediately. Nobody came to ask us how our food was. I could hear other tables around us also complaining about the long wait. It took a further 15mins after sitting with empty plates for them to be taken away. We requested the bill - this took another 10mins and we had been overcharged by around £40 (£16 of this was an optional 10% service charge, the rest was overcharging for the meal). They had put through all our pizzas as £17 when they should have been £12. They had included the mistake (second side). We asked for the service charge to be removed, as the waiting time for food was unacceptable. Again the server did not apologise. It took 3 further bills to get the correct amount. The second bill had redacted the service charge and side, but we remained overcharged for the pizzas. We brought this upstairs to the manager, as by this stage we had been at the premises for 2hours for a 1 course meal and we were now running late for an evening event. The third bill from the manager then charged the correct amount for the pizzas, but added back on the service charge, making it a higher total than the second bill. We again requested the service charge was removed AGAIN, and finally were charged the correct amount. We were stood in the main entrance for a good 10 minutes sorting this out. I understand that The Olive Branch don't have Impasto food items on their cash register, which complicated things with the bill. I'd say don't offer the service if you are struggling to this extent.

    This is a lovely restaurant, housed in an old Victorian school, so has some lovely architectural…read morefeatures. The three of us took advantage of their lunchtime/early evening offer of a sharing plate and two glasses of wine for £20 - adding another sharing plate which was more than ample food and variety for us! Other items on the menu looked just as appetising - especially the 5 tapas for £20! The menu was full of choices for veggies, pleasing both my husband and my cousin, neither being eat meat eaters. I particularly liked the fact that there wasn't any shells to sort out on the fishboard - it was all easy to eat. Service was efficient but laid back enough for us to have a relaxing Friday afternoon lunch - the atmosphere was great as it wasn't too loud and we could hear each other speak. Downstairs is a bar/coffee bar which looks like a nice place to drop in whilst doing some shopping when you're in Worcester.

    Wildwood - modern_european - Updated May 2026

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