I've been under Dr. Marthel's care --I am a two-time breast cancer survivor and now surving colon…read morecancer. I cannot express how grateful I am for her. She is not only incredibly professional and knowledgeable, but also one of the kindest and most compassionate doctors I've ever met. Dr. Marthel always takes the time to answer all of my questions with patience and clarity. Her warmth and humanity make me feel truly cared for, not just as a patient, but as a person. She gives me hope and helps me stay positive about the future. I honestly believe that being under her care gives me strength and motivation to keep fighting.

1 star only due to staff at front desk. Christian needs to…read moreimprove his bedside manner when it comes to patients signing in and asking questions. On the other hand Jovani tends to patients with gratitude, very pleasant person.

It's been over 4 years since I stepped foot in this clinic but I still remember the warmth of their…read morestaff like it was yesterday. We saw Dr. Kirimis, who was always dressed brightly and welcomed us. She would give us any bad news in as positive a way as possible, which was reassuring in an otherwise heartbreaking experience. The front desk staff, Rosy, was also amazing. She always greeted us with a smile and warmth. I will always remember her. Thank you guys so much for all that you did.

My office consultation visit was the perfect experience, from my check in with the front desk, to…read morethe intake nurse and then meeting Dr Applebaum. Their professionalism was A++, Dr Applebaum took his time to explain all My test results, answered all my questions and I never felt rushed or dismissed. I highly recommend their practice, and when I left, I felt that this was a good experience.

City or Hope is renowned for its treatment of patients with cancer but they offer other care as…read morewell. I needed a new Endocrinologist and a referral led me here. I also thought it would be good to have an "in" just in case. Unfortunately, my experience didn't go well. To be honest, I have a fear of going to doctors and avoid it as much as possible. I arrived early for my appointment as instructed. The staff at the front desk were courteous and professional. About 10 minutes before my scheduled time a nurse escorted me to the room and took my vitals. When she was done, she said the doctor would be in shortly. 35 minutes later - no doctor. The room was cold, my fingers were numb, and I had to get back to work so I walked over to the front desk and told them I was leaving. The next day I received a call asking me if I wanted to reschedule. I said no because I was afraid the doctor would be a no show again and I would find another doctor. Later that day I received another call asking me the same thing, and I gave the same answer. This time the scheduler told me there were two other doctors in the network at the same location and she could book me an appointment with one of them. Unfortunately, the soonest appointment isn't until the end of July but she said she would also put me on the wait list. I appreciate that she went the extra mile to help me. Hopefully, I'll have better luck on my next visit. *Private parking lot.

I spent the day here with my friend who's undergoing chemo, and it's hard to put into words what it…read morefeels like to sit in a place where people literally fight for their lives -- and the staff does it with compassion, calm, and professionalism that deserves every ounce of respect. I've never been to a chemo facility before. You expect something sterile or clinical, but City of Hope South Pasadena is different. It's human. It's kind. The people here don't just clock in -- they show up. From the front desk to the nurses to the volunteers offering water and candy, everyone treated my friend with dignity and genuine care. We were there about four hours, and in that time, I saw more quiet heroism than most people see in a lifetime. Nurses moving with precision and grace, comforting patients like family. No chaos, no coldness -- just empathy and skill in perfect balance. They even offered me water and candy while I waited -- a small gesture, but it meant the world. It reminded me that while medicine keeps people alive, kindness makes it bearable. Life is short. Sitting here makes you realize how fragile it all is -- and how strong people can be in the face of something so heavy. To the staff here: you are heroes. To anyone reading this -- hug your loved ones, laugh more, and don't take a single day for granted. City of Hope South Pasadena isn't just a medical facility -- it's a place where hope has a heartbeat. The care is professional, the staff are angels in scrubs, and the compassion is real. If your loved one ever needs treatment, know they'll be in good hands here.

I've never met Dr. Chen in person but have spoken to him on the phone several times. He has been…read moremy loved one's oncologist for the past 14 years. He is pushy and aggressive - exactly what you want in an oncologist. Even when my loved one was hospitalized at a different hospital, one where he did not have rights, he called and provided some much needed encouragement. This is more than what you can expect of a physician - he actually cares.

I hate that my insurance no long is contracted with his office . Great Dr specially his PA Dr…read moreCameron the best . Hoping one day insurance goes back to there office

The best Dr around. He listens and does not rush you out of his office. Our family has been seeing…read moreDr Pinkerton for years! I have recommended him to all who needs a Dr! All are very happy with the referral! The staff are incredibly professional and will work with you on any of your needs!! I HIGHLY RECOMMEND!!

Man, appointment are not the best they make you wait hours in the waiting room, and also inside the…read moreroom before you get to see the doctor, their staff need to space out those appointments so people don't wait to long!

HI LEVEL OF DISFUNCTION WITH THIS OFFICE…read more Its extreamly difficult scheduling an appointment. Iv tried 8 times now and the people who answer the phones are out of the country and are not capable of scheduling appointments.

Good luck with this place. It took me forever to even get in touch with them and then I had to stay…read moreon the line for 40 minutes while an absolutely brain dead. Receptionist entered all of my information. After doing so I was told that I would get a call back and then I got a call back to "" schedule an appointment I called back within three minutes. The receptionist who schedules is unavailable I left a message. No call back no bother no response. Call back the next day, same process left a message. No one's available, nobody got bothered to call me back. Today again I called back this morning twice three times. The person tried to get through to this Receptionist that doesn't exist to do scheduling. Once again, no answer and no one could schedule my appointment. I left another message. I guarantee you $20,000 that they will not bother to call me back again today. After that, I'm switching doctors. I can't believe they operate this way and God hope they go out of business.

She spends the time to make sure her patients are fully informed and have what they need to make a…read moredecision, no pressure. She has a great reputation, the nurses say she is strict and has good outcomes. I am very happy she was my surgeon. She performed an emergency appenedctomy laparotomy. She clearly has a lot of skill and she was so caring and thorough.

Dr. Sherin Shirazi is one of the best doctors I have ever encountered…read more I have a complicated medical issue that has interfered with my daily life for years. I went from doctor to doctor and and never got answers, most of the time they told me I was 'imagining' things or just 'depressed' and brushed me off because 'I was too young to be having these problems.' I was finally lead to Dr. Shirazi and flew to California to meet with her. Dr. Shirazi listened to my concerns, she ran tests and researched my complaints and got back to me with a clear diagnosis. I ended up needing surgery and of course I choose Dr. Shirazi to do the procedure. The surgery was a success! : ) Dr. Shirazi eased my concerns by answering all of my questions prior to surgery. She demonstrated excellent bedside manner and regularly checked on me after the surgery. Dr. Shirazi is extremely intelligent and has excellent credentials, but what really sets her apart from other doctors is her kind heart. She is both beautiful inside and out, she actively listens, is empathetic, and is easy to talk to. Dr, Shirazi exceeded my expectations. I am so grateful I found Dr. Shirazi. My only regret is not finding her sooner. She changed my life for the better! THANK YOU DR. SHIRAZI FOR HELPING ME REGAIN MY LIFE AND HEALTH BACK!

Very nice and very friendly. Answered all my questions and contacted me quickly to get me scheduled.read more

Cyberknife has saved me!In dealing with trigeminal neuralgia and painful episodes treated with anti…read moreseizure meds. I had it 4 years ago and it worked but had a reoccurrence due to my current medical regimen. I saw the neurosurgeon and yippee I'm a candidate once again. So happy! I don't wish that pain on anyone!

Just went here a week ago. Saw Dr. Chung who performed a procedure involving my bladder. When doing…read moremore research on the procedure a lot of other Dr's either put their pts to sleep or gave them pain meds. Dr.Chung did neither and said the procedure wasn't that bad. I've had a horrific "recovery" and have tried to contact him and the office several times. I've messaged through the patient portal, called the nurse triage line, left messages- no one has gotten back to me. I would NEVER trust this facility or its doctors to perform any medical procedures on you or your loved ones. I fear I have permanent damage and I will call every day until they finally give me the time of day. The fact I have to call every day and no one gets back to me is infuriating.

Went to City of Hope for treatment of stage 4 melanoma just over a year ago. I had a bad reaction…read moreto the imunotherapy medication, specifically Yervoy, which landed me in the hospital. I've since been informed how dangerous Yervoy can be. Another highly respected oncologist told us it is known a patient killer. My oncologist Dr. Xing was unavailable the entire time I was admitted due to the holidays, even though initially my wife and I were told she would always be available. Her nurse Deanna was rude and dismissive throughout my time there. Dr Xing never made an appearance, or made any attempt to contact us during my hospitalization. The attending doctors were treating my reaction to imunotherapy drugs with pain medication that sent me to the edge of liver failure. A simple google search of the side effects of these pain meds revealed that they were all toxic to the liver which was where the melanoma was. We had to demand they stop all the pain medication they were administering, against their advice of course. Once we made that decision I began a recovery over a few days & my liver enzyme numbers came back to a more normal level. At that point we decided to go to another institution because Dr Xing was going to start me again on the same protocol that almost killed me. A year later I'm doing much better, thanks to the care at UCLA. The tumor is shrinking under a different protocol. Please think twice before you choose Dr. Xing at city of Hope. I would not have survived had I stayed as a patient of hers & would have been just another statistic. I'm sure the "official" cause of death would have been the cancer, (which is now much better) and not the mismanagement of my symptoms of the imunotherapy treatment. If I could give a ZERO rating I would.