Most of the "real" news comes from other sources like the NY Times, and other news services, not internally. Particularly bad are the inhouse columnists that show little in the way of in depth analysis seen with most serious journalists. The journalism skill displayed appears to be at the high school level - if that. Repetitive themes like "my trusty spreadsheet" dominant the writing of one prominent columnist who appears to be more concerned with having his name displayed rather than getting some better writing skills. Too many puff pieces, especially like the constant mentions of tourist spots like Disneyland - I can only assume a connection between advertising and coverage. High school papers show better skill sets than the OC Register. read more

The fact is this liberal company could care a less about their paying customers. I did not get my paper 3 days last week called their Pathetic customer service team it starts with the computer answering service good lord does anyone from that company Ever call it? Hahaha. Then the actual customer service team that is trained to Lie to the people trying to get What they paid for which is the paper. UGH read more

I subscribed tot the digital edition. I got a promo price. I noticed it changed to the regular pricing in which maybe it's too soon? You can't look up billing info as far as how much they charge you or the current charge per month. No advanced notice to inform you of the rate increase. Total deception to the consumer. read more

OC Register delivery SUCKS. I just renewed my subscription after a few years. I was supposed to get the paper last Sunday, October 5, did not get it, called and they said they would deliver it. They did not. Didn't get it today either which is October 13. While I was standing outside at 9 o'clock in the morning, I see a person drive up and throw a newspaper to my neighbor across the way. I said to her, is that the Register? She said yes I said "I'm supposed to...", that is all I got out before she ignored me and got in her car and drove away without saying another word to me. Register SUCKS! read more

Paper lacks quality journalists like the WSJ, LA and NY Times. Any serious journalism - or investigative pieces - typically come from reprints taken from other sources. Columns lack insight or proper writing skills seen elsewhere in established papers. read more

The Vacation Hold service that is advertised is a joke. The paper is delivered while I am gone, and were it not for my neighbors picking up the papers they would accumulate on my driveway. The makes it evident to whom ever traverses my street that no one is home and makes my home vulnerable to home invasion and or property damage. When I have talked with a live person they have assured me that the problem would be corrected. Never happened. I will give them one more chance, and if they fail again, I will cancel my subscription. If it weren't for my wife's enjoyment of certain portions of the paper I would have canceled years. I like the high school sports coverage, the crossword puzzles, word games and the comics. Ed B. read more

OC Register is running a scam, and they've gotten away with it for years. In both 2021 and 2022, they quoted me a rate for a set time period and then started billing me almost 3x that rate MONTHS before the terms expired. Each time I'd call and they'd apologize for their "mistake" and offer me a new, better rate. When it happened again recently for the third time, it became obvious that it wasn't a mistake at all, but actual fraud. Because of the previous issues, when I'd renewed for a $1 six-month digital trial I made sure to ask for the specific expiration date and marked it in my calendar. Lo and behold, they started billing me $14 a month several months before that date. There's no place to cancel online, and the outsourced phone customer service is fairly useless; one rep just kept repeating, "We can't refund you because we bill in advance." They said I'd hear back from them within 48 hours, but I never did. I did eventually find a refund on my credit card. Here's where it became actual insanity. Shortly after I finally canceled and blocked new charges, I received a bill in the mail for - wait for it - SEVEN HUNDRED DOLLARS. It stated "Final Notice" even though it was the only notice. It felt like they were trolling me for canceling! After another round of phone hell (where they wouldn't recognize the error even though I'd obviously paid regularly for years), again they said they'd get back to me within 48 hours and again just...didn't. When I finally called back, they said I had a zero balance but gave no explanation, no apology, and wouldn't put it in writing. I won't be surprised if I get another bill next month. OC Register is an actual clown show and they will never get another penny of my money. read more

I really like the comics Also I think that they try and be honest. I really appreciate some of the insights that some of the reporters are doing. I like the fact that you can still buy it like a regular newspaper. read more

I give them one star. Why? Because Yelp won't allow me to give them zero. Earlier this year my wife accepted their offer to access their poor excuse for a newspaper online for $1.00 a week for 26 weeks. Per the agreement, at the conclusion of the 26 weeks she emailed them and called them to cancel the digital subscription. Instead, they proceeded to charge us $14.00 per month for continued access. For months she has tried to get them to stop. They have steadfastly refused. I guess the agreement is now considered a lifetime one.. In the meantime we have our bank working on getting us the $14.00 charge stopped and refunded. What the Orange County Register doesn't realize is that my wife and I are retired and have lots of time on our hands. The Orange County Register has picked the wrong folks to ignore. We have already filed a complaint with local authorities for fraud and deceptive business practices. read more

I'm updating because after the initial debacle, The Orange County Register has come through. My deliveries are now on time, consistent and today not only was my paper in a protective plastic bag (rain has been awesome), my delivery person brought it up our stairs instead of putting it at the driveway. They didn't have to do that, certainly above and beyond. Kudos, thanks for stepping up your game OCR. read more

After being a subscriber for more than 35 years I am canceling. Delivery issues over and over again...wet paper again to with paper in street...papers under my cars more times than I can count but honestly the quality and quantity of what's in the newspaper had deteriorated to the point there is no value in what is delivered. I certainly understand why it has been in and out of bankruptcy. read more

Unbelievably bad delivery service on Sunday. Paper shows up promptly "whenever". Call or email and they give you the same answer every time you call, "the paper should have been delivered by now". Really? No kidding. So how about doing it. Quit. Service was so bad we quit. It's hard to believe the apathy to doing this right. I hand delivered newspapers for 8 years as a kid, every morning before school so I know a 13 year old can do it correctly. read more

Love the Register. Have been reading for 40 years. Honest and reliable reporting, unlike the lying Los Angeles Times. Getting it every day, on time, and thorough. Hardly any good newspaper anymore. read more

Right wing editorial board and opinion pieces are out of step with the moderate politics of the people of Orange County. Undermines the credibility of the paper. Articles outside of the editorials and opinion pieces seem better. Unfortunate because OC lacks objective and comprehensive local coverage. A minor league paper but it's what Orange County has. Without it, Orange County would be left with only the LA Times, which treats booming Orange County as an afterthought. So we get it on Sundays to keep up with local news. A subscription to Orange County Business Journal is a good supplement, we feel. read more

BEWARE! Deceptive advertising. You might think you are getting a good deal but the hidden fine print will flush that deal and reach into your bank account to grab the money. BEWARE - these people are thieves. read more

If I could give 0 stars I would. I ordered a subscription at the OC Fair back in July cause they gave out 2 free hats. 3 days later I called in and canceled. Fast forward to Dec where I received a past due balance of 60$. I never used the service at all and my account was suppose to be canceled back in July. Now I'm dealing with customer service who seem to be absolutely clueless and are trying to force me into paying my past due balance when I canceled the service back in July but apparently the employee that was suppose to cancel the account didn't. I provided screenshots of me calling in and the employee who was suppose to cancel my subscription with his ID and I'm still being asked to pay for this. Customer service here is absolutely trash. I would avoid getting anything from this register. read more

This truly is a rag, and that's actually a compliment. I tried this paper for eight weeks and found it to be annoying. The only positive I will give it is that they respond well to vacation non delivery requests. It is on par with The Daily Breeze, which is also a right wing bird cage droppings catch all. No paper at all is an improvement over The Register! read more

Delivery service dept is the worst. No one to contact live on Sunday. Put request to get paper delivered both by phone and on line. On the 2nd call it sent me to a person since it was a 2nd request but the phone just rang and rang. Almost 11 am and still no paper. Very aggravating. I'm tr6to pit this thru as a zero but might have to give 1 star. Yes had to hive 1 star but they don't deserve it. read more

Worst customer service I have ever experienced! I signed up for the offer of one year for $1 that was included in my child's school registration packet. There was NO notice that it would automatically renew at regular price. Just received a "Past Due Notice" for another year at regular price! I have tried over and over to resolve this. The only live person I was able to reach said that the only way to resolve billing matters is by email. I tried the email, and am continually sent only standard form letters in reply--AFTER MY FOUR ATTEMPTS!!! No possible way to resolve anything. I DO NOT RECOMMEND subscribing to The Orange County Register! read more

I have been a subscriber to the Orange County Register for over 20 Years. I had my monthly payment deducted from my checking account. I happen to see a charge for the monthly payment show up on my account for $90.43 for March. I was not aware of such an increased cost so I went back to last year and in May 2019 my cost was $66.04! I thought that was a mistake so I checked with the web sight to obtain the current monthly cost. For new subscribers it is $20.00 per month for one year but they did not know what type of increase would be after one year. I called and was told I was notified by mail of the increases. I told the person I do not recall ever getting an increase notification and she said it may have been lost in the mail! I canceled my subscription. read more

I have been subscribing for about 3 years since i moved to Orange County. They have always been offering me a discount. The last bill increased 4x the previous years price When I sent them back the bill I wrote cancel and mailed it back to them. I still was getting the paper for a couple of weeks. I then replied by email a couple of times to no satisfaction until they stopped delivering it. I purchased a Groupon offer and then imputed the info to the newspaper. Two weeks later I tried it again and still no newspaper. I called up,"customer service" and they stated my account is permanently suspended until I pay the bill that I told to cancel. They told me that to cancel you MUST call them to cancel. They still have not gotten my account up to date and they are generally put a permanent block on my account read more

At least don't waste people's time with your fake ads. How hard is it to match the ticket you sell for free movie screening with the actual people ? Wasted 2 hours driving, another hour waiting on the line, bought popcorns and drinks for my kids just to get told that they sold extra tickets and have the door closed on my nose. Why bother confirming and giving tickets and letting us in the movie theater? Give me 3 hours of my and my family's life back plus the money I wasted and getting annoyed. Your Sunday paper and the fake ad amazon gift card never arrived. Totally not worth it. read more

Awful. Signed up for a subscription, paid 3 times and the paper was not delivered once. Emailed customer service 4 times without resolution. This was without question the worst paper delivery service experience I've ever had. Save your time & money and go with someone else more reliable (LA Times, NYTimes, etc.). read more

I signed up online for any free trial then continued with credit card payment for another two months. I couldn't keep up reading it every day so I called in and confirmed my cancellation. One week later my credit card was again charged. I called in again and confirmed cancellation. Three weeks later, credit card again charged, again confirmed cancellation and promised a credit on my card. This continued for another two months, and my credit card reverse the charges, the Register disputed in my credit card re-charged. I filed a complaint with the Better Business Bureau and the Register responded they were crediting my card. Never got credit but the charges have stopped. Beware of doing business with the Register! read more

The final straw. Now the Living section has been reduced to 2 pages. One crossword, no word search, no bridge column and the news is a joke. If the paper is in such desperate shape just fold. You have lost another regular subscriber. read more

We have been OC Register subscribers in Laguna Hills for many years, and have always been happy with the delivery service. On the rare occasions when the newspaper was wet or not delivered, the carrier would arrive at our front door promptly and hand the the replacement directly to us. Sadly, that is no longer the case. Last month we had a newspaper delivered in an open plastic bag on a very rainy day. Went on line to get a replacement. None came. Yesterday (Thursday) we did not receive the paper. Hubby went on line around 8:00 a.m. Four hours later, no newspaper. I called and actually spoke with M. in Customer Service. He assured me my paper was on the way. Now it's Friday so I'm thinking we will never see Thursday's edition. read more

I have had constant delivery problems with the Register. I only get the Sunday paper and they have not deliver 7 times this year. When I go through the auto system they say paper will be delivered but it never arrives. I called during the week and they say they see my complaint of no deliver but they say there is nothing they can do about it. So sad because I enjoy the paper on Sunday morning. I cannot recommend this paper and I no long do advertising with them. So they have lost me as a personal customer and a business customer. read more

I would rate them a "zero" if that option was available to me. After more missed deliveries/wet papers than I can count, plus indifferent customer service reps who made repeated empty promises to correct these problems, and/or delivery supervisors who are equally apathetic, I canceled my subscription yesterday. One would think that a struggling newspaper would be more attentive to providing even a mediocre level of customer satisfaction, but judging from other reviews, the OC Register does not agree. read more

The OC register is the pits I can't believe lie after lie I am told that our newspaper will be delivered. It doesn't matter who you talk to you in customer service you're told the same story. They apologized they promise nothing happens.All week our paper has not been delivered. I hate that I have to give it one star they don't even deserve that. I would be embarrassed to say that I work for the OC register customer service department. Do you feel good about yourself lying and knowing that no paper is going to really be delivered read more

OC Register good riddance! Canceling due to poor service! Wet papers, late, thrown under car! I'm not paying anyone for poor service!

I have been a long time subscriber who recently cancelled my service. Seems that for some reason the delivery person could not stop throwing my paper into to my perpetually wet gutter. Day after day I got wet papers. I complained and got a ton of promises that never came to fruition. I actually had to argue with them to cancel me!!!!!! Anyways that was several weeks ago.... This morning I went out to find a water logged OC register delivered to my gutter again. You guys got issues! Stop wasting trees in my gutter. I don't want your paper anymore. read more

This rag is a joke. I cancelled my subscription in December because I could not get the paper delivered. I thought I would give the paper another try. To no avail can I get the paper. Who else in Aliso viejo cannot get there paper? I sat on hold 35 minutes on Saturday. I really needed to speak with someone. I wanted to know if there delivery issues had been resolved. Customer service said yes. What a joke read more