I visited The Orchard Hotel with three friends, ranging in age from the 40s to 60s, for a relaxed afternoon drink after a nice lunch. Initially, everything was great--the atmosphere was pleasant, and we were enjoying a quiet time together.
However, things took a strange turn around 6 PM when one of the staff members approached us and told us we had "had enough" and that there would be no more service. We politely asked if we had caused any problems, and the response was simply that we had reached our limit. When I questioned the reasoning, I was told it was the staff member's decision.
As a customer, I felt this was unfair, especially given the Liquor Act of 2007, which governs alcohol service. I politely pointed out that the staff member's actions didn't seem to align with the legislation, and at that point, a manager was called. While the manager remained polite, she continued to insist she had the right to refuse service. I respectfully disagreed and continued to explain the law, but her response became more hostile, and she threatened to call the police.
I said, "Go ahead," but no police ever arrived. Instead, she stood over us, creating a very uncomfortable atmosphere. After an hour of waiting for the police, it became clear that the manager's role was simply to intimidate, not to resolve the situation. Eventually, I decided to leave, but not before I walked into the sports bar area, ordered another drink, and was served without any issues. This struck me as odd, given that we had caused no disruption.
While I respect the need for responsible service, the way we were treated left a bad taste. It seems that The Orchard Hotel is more interested in exercising power than actually adhering to the principles of fairness and the law. I'll be looking for other places in Chatswood to enjoy a drink in the future.
As Australians, we have rights, and it's important to stand up against unfair treatment. My recommendation is to be cautious if you're planning to visit. There are plenty of other options in the area. read more