Rocking chair has already been replaced once under warranty. Going for round 2. Can't wait for…read moreanother month of waiting for the service tech again, taking more time off work, and continuing to deal with amazing squeak that this chair has. Honestly this place is absolute scam. I'd shop temu or ali baba before stepping foot in here again. What a rip. Complete garbage. The ratings for this lede products, just can't be low enough. There's 0 value here. The company is worse to deal than Xfinity or a used car salesman. I'm disgusted with myself for waisting a penny even here. To be clear as have the rocking chair and are going on our third rocking system in 17 months. STAY AWAY

Finally got the furniture we ordered. After two beds were delivered broken, Bob's sent out a repair…read moreperson 10 days after the initial delivery. All they could do is confirm that the two beds were not fixable. Uh, yes, your delivery assembly team told you that already. I thought they were coming out with new parts to fix the two beds. Nope. Next they promised to send new beds the following week. Following week, the King replacement worked, but the new Queen bed that was delivered was also unable to be assembled. I told the rep on the phone that I wanted all of it returned and my money refunded because I'm concerned about how long this furniture will last if it can't even get delivered without being broken. He offered a small refund of a portion of our bill and promised to assemble the next bed ahead of time to ensure no issues. The following week, the bed was once again not working, and had obvioisly not been assembled before delivery as promised. This time my husband who is an aviation engineer and DIY handyman around the house helped troubleshoot the assembly and managed to get the drawers installed and working (for now). We had guests coming the next day so weren't able to restart the furniture search. I'm just grateful my husband was able to troubleshoot the furniture. We will not ever shop at Bob's again. The 2 stars is because their delivery teams, their repair person, their salesperson at the store and their customer service teams were all extremely nice. Bob's just doesn't make good furniture. That's a problem. Three Queen deliveries and 3 were unrepairable or needing to be repaired. Unacceptable.

I came in yesterday after going to Bobs only to find out that "in stock" doesn't mean in stock at…read morethe store, but at their warehouse in Chicago lol. I needed a full bed frame for our spare room since family was coming. I needed something same day or next day. I called to check what they had and Stevie helped me over the phone, going through all my options and what they had in stock. She had what I needed! So we headed over and made the purchase. I got a bed frame, the metal frame, and box spring for $350! Great price! She was great! The process was quick and she went above and beyond helping us. 5 star service! And Aaron at the store was so nice to help us tie down the box spring to the car. We made it home just fine and had everything we needed. Will definitely be back! Thank you Stevie and Aaron from American Freight!

Walked in store was in there for 15 minutes. Nobody asked if we wanted help nothing very poor…read morecustomer service. Walked out went bought our product elsewhere.

At first the service was okay when you putting your money down but then when you try to go to pay…read moreit all off then they have The audacity to tell you that the item is discontinued okay I'm okay with that. Anyway so if they going to give you your money back they going to tell me that they have to mail me a check. I didn't give you my money in a check so why do you have to mail me my money they don't do business right? ecause you could have been told me that the set was discontinued because I just had made a payment. So anyway don't shop there and then the old man now I don't know his name but he is very rude now Tyler he was okay he was understanding cuz all he just worked there but that older guy think he's the owner. It's just a bad thing all the way around with them. DON'T SHOP THERE IF YOU PROCEED WITH CAUTION

I've purchased a livingroom set, a Lazyboy recliner, and a full size mattress from here before. I…read morewanted to replace my existing (loft) loveseat with a full size couch for almost a year. Their FB ads for Black Friday deals got me in the door. I've always had wonderful customer service here. A friendly smile greeting when I walk in, help when needed or asked for. They don't hover if I'm just browsing. Today I was greeted and helped by the store manager, Shane. I was already sitting in a couch by the front door. I told him what I was looking for and why. This particular couch was a great price and the doorbuster was a free recliner. I showed him a picture from the FB ad and he took me over to look at it. More expensive, too plushy, too fancy for me (electric recliner, built in cup holders and hidden pull out drawer). He gave me time to mull over my decision between the two before I decided on the first couch. No sales pressure. I already had an account so checking out and paying was quick and easy. I paid extra for free haul away. My loveseat and ottoman are in great condition. I was worried they'd end up on a landfill. Shane told me that they partner with a business who receives and inspects previously owned furniture. Great conditioned furniture or stuff with good bones but worn fabricate gets reupholstered, and then get donated to families in need. Love that! I got the last pieces in stock (floor model) so delivery was as soon as next weekend. A nice surprise because I was prepared for it to be months out do to supply/ delivery issues worldwide. Besides haul away they also provide FULL SERVICE delivery. Meaning they bring into your house and set up in there room that you want. That's helpful too since it's going in my upstairs loft. I can't lift that by myself. I also purchased a 5 year warranty, which covers upholstery and moving recliner parts. Their professionalism, service and respect for customer is why I will keep coming back. Great deals help too. Thank you!

This was only my experience but hopefully others will have a better experience here…read more I was looking for a mattress. This place was awful and expensive. A True salesman at work. Pushing too hard for a sale and wanting me to purchase for higher than what I found was the value of the product online through other vendors. Do your homework. I didn't purchase from here. I eventually purchased from HOM furniture.

Customer service was amazing. They really go out of their way to give you the best quality bed…read more With this place they care about comfort not your money. They even call to make sure your happy with your product.

The manager Janet is incredibly rude and lacks basic customer service skills. I responded to an add…read morefor the store on FB marketplace and when I visited the store, it was closed I messaged her and she was very rude over a misunderstanding. They will not have my business at all.

First off, this place should have way more reviews and one, if not all should be 5 stars. This mom…read moreand pop place is focused on 1 thing, selling you a quality mattress at a reasonable price without pressure. Bob helped me and he is absolutely the person you want. Haven't had a chance to meet his wife but I'm sure she's just as awesome. There's plenty of floor models to try. And if you're curious he was willing to show us what he had in back. Even moved the mattress from the back to a place we could lay on it to try. If you're not buying a mattress from here you're paying too much and missing out on a 0 pressure situation. Not only that but Bob was honestly someone I was happy to meet and glad that I had talked to. Overall I left feeling like I had spent my money well, supported a local business, and met one the best business owners I ever had. FYI they are super supportive of vets. Very rarely have I entered a business, including a gas station, where I don't feel obligated to purchase something and I found that here. Couldn't be happier.