I agree with Jerry in that it is the typical big box high pressure mattress store. The guy was…read moredoing the "car store" thing in that he would say to me "let me call my manager and see if I can get you yada yada yada". Thank goodness I called my husband from the store and he said leave the store. The salesperson quoted me a price for the mattress set charging me extra for the box spring, which I found out later from going to other stores comes free. He also tried to pressure me into putting 10% down on any mattress saying I could bring my spouse back within a month and get 10% off any one that we selected. Shame on you.

I went to this mattress firm yesterday and bought a queen sized bed and box spring set. The girl…read morethat helped me, Alex, was incredibly nice and allowed me to price match the Sleepys Black Friday deal that they had running. They even hauled off my old mattress at no cost after delivering the queen. I am very grateful that I stopped here instead of driving all the way to Sleepys. Overall, I am very satisfied with my experience at the Mattress Firm yesterday and will continue to shop there for all of my future beds and pillows. Thanks Mattress Firm!

We bought an Ashley king-size bed from Furniture Bell at a great price. There was a hiccup with the…read moreinstallation that I discovered weeks later causing the slats to be uneven - they were very responsive and after some troubleshooting, they figured out that two pieces were upside down. The store manager came and fixed this issue himself without any extra charge or giving any trouble. Highly recommended.

Great experience! Walked in thinking let's go local and so glad we did! We recently gave our big…read moresectional to our oldest and left without a living room couch. Then we heard how difficult it is to get furniture now (16 month back order yikes!) We honestly loved the vibe of the shop - we were allowed to shop, sit discuss without any pressure. One couch we really liked we were told was available in their warehouse - woohoo! We talked, asked questions and purchased. It was carefully delivered by one of the owners and their son not even a week later. So happy with our purchase- we excellent quality and just what we didn't know we were looking for. Thank You! We will be back! (Soon we need end tables)

Neat furniture store in Durham. They have moved from their original location, the address was wrong…read moreon Yelp so we originally walked to an empty store front. The new location is just up the street about a block or two. My husband and I like mid-century modern furniture so Area has been on our list to check out for a while. I had been to their Greensboro location before, but never their Durham location. The store is fairly large with a concentration on couches and chairs. We went in look for a desk and they really only had one option so it wasn't a big hit for us. We liked quite a few of the light fixtures so we will probably be heading back in to purchase those. The person working who I am assuming is the owner was friendly, as others have said he was happy to answer questions, but not pushy at all.

We visited the store in June 2025 to buy a sofa and clearly mentioned the lady helping us out that…read morewe were looking for a sofa with very firm cushions. We narrowed down to the Jenna sofa which was displayed in the store. We liked the firmness of the cushion and double checked whether the same product with same firmness will be delivered. The lady promised us that we will get a sofa with exactly the same firmness, if not better and they use only high density foam for this product. Unfortunately, what was delivered to us was an inferior quality sofa with very low density foam cushion with lower IFD which sinks in as we sit on it! We contacted the store and they sent us a representative home. He checked the cushions and confirm this is what they have, if we were to ask for a replacement we would get exact same thing. We mentioned that we were promised the same quality like the one in store and he simply replied "then you can take this to the store and exchange this with the one they have on the floor!" Now we are experiencing severe backache whenever we sit on this sofa, due to the lack of support it offers. We paid full price to get inferior quality than what we were promised and the store is not taking any responsibilities to make it right for us. Please avoid this store if possible because what you see is not what you get!

We spoke to Kent in January of this year. He was very attentive and listened to our wants. He was…read morevery helpful and courteous. That is why we came back to see him for a purchase.

We had an awesome experience at Mattress Warehouse thanks to Jerry! From the moment we walked in,…read morehe was incredibly knowledgeable, patient, and genuinely helpful. What stood out the most was how honest he was, he didn't just try to sell us anything, but actually shared his personal preferences and insights on mattress quality, which made us feel confident in our decision. Jerry took the time to understand what we were looking for and guided us through the options without any pressure. It's rare to find someone who truly cares about helping customers find the right fit rather than just making a sale. If you're shopping for a mattress, I highly recommend asking for Jerry. Exceptional service all around! Patrick the manager was also very helpful!

Got helped by Katy and she was absolutely amazing! She helped find exactly what I needed and made…read moreit so convenient! Got an amazing dresser and couldn't have had a better experience with her!

The worst customer service, first time customer with Ashley. I placed an online order for 4 items…read more Called multiple times thru out the process of my order. Asked someone of the associates to note the account on Aug1st,2025. Which she did How never told me I wouldn't be granted this date. That it would be weeks of another week out. So I move forward to ask if I could pick up and they refund the 179.00 fee. Yes you can pick up let me ask the department. Ask and they stated No. I'm so not pleased with this service that I'm ready to cancel it and spend my money somewhere else.

UPDATE: Finally was able to catch this hidden gem of a store open and I definitely made the right…read moredecision to hold off purchasing a new living room suit until I visited this store. The best decision I ever made! Manny's customer service was A+! The selections that were displayed A+! The pricing of everything in the store was A++! Manny was so helpful and made our buying experience so stress free. He worked with us on pick up and cost! You couldn't ask for better service. The store is small, and full from floor to ceiling of furniture, tables, beds, light fixture, everything for your home! You have to take time to look around and I'm sure you'll find something you need!! I'm so please with my purchase and can honestly say, I will be a customer for life. In the future, I will be calling the number on the door to check to see if he's open or perhaps at his other location so I don't make the same mistakes previously! The only downside I can see is that there is no warranty on his furniture. BUT, his inventory is Market Samples and his prices reflect that. This place is truly a hidden gem and I will be going back again!

I heard about this store and so glad I went there. Their selection and prices are great! These are…read moreMarket samples which gives me the opportunity to own High End Furniture at an affordable price. The store appears small but is packed from floor to ceiling with couches, beds, home furnishings, etc. Very well done and gave me new ideas for both interior and exterior living. The service was impeccable, friendly but not pushy- made me feel at home. I will be back and may get some furniture for my daughter as well.

beautiful furniture, very good prices. customer service10/10…read more plus offers delivery and finace options.

First of all DON"T BUY FROM THIS STORE, these people are so unprofessional! They appear to be…read moreprofessional somewhat while in store but that is far from the truth. This store is a subsidary of Ashley furniture so you get the furniture without the commintment or customer service. First of all my husband and I went to the store to purchase furniture in March for our upcoiming move that would be happening in May of the same year. We were told in store when we made the purchase, which was financed by the way that everything was in place. We would however have to pay $140.00 dollars but that it could be paid all the way up to the day before delivery. We were told this by the manger and sales rep. Fast forward to weeks before the move I called in and paid the for the delivery and was told that I would hear from Maria on the day of dlivery. My husaband I took the day off to move things to the new location. Around miday I call Maria, who tells me that my order was not placed until to the 23rd of May and that they were looking in the warehouse to accomodate me because my order was not scheduled to be in to the 21st of May and it April 27th currently. i argued that this could not be possible as I made this order months in advance and was assured that there would be no delays. She told me she didn't know why this happened but that the order had jiust been placed. I recieved a part of my secctional that same day. Called back to the store to talk to manager who by the way is never available when you call. Only to be told by Miguel that no order is processed until all the moneys are paid, which is completely different from what I was told to my face at the store. Over several days and communciations with Maria I requested for the delivery to be refunded which she stated that she requested from the cooporate office. She then offered me a vacation package instead of the delivery fee. I acceped but we will reivist that in a minute. On or about May 15th I was contacted by text message from a delvery driver asking if I would be at thome to get furniture which no one called or alerted me that anything was coming that day. I got off work to get the furniture only for them to come with the wrong part of the sectional. The next I got a call from Maria not apologizing for the inconciences but telling me that I could possibly get the furntiure on Saturday if it came in. It didn't of coarse no call no show. Finally on May 20th we recieved the rest of the sectional still with no call ahead just a text message asking if we would be home to recieve it. The level of unprofessionalism displayed thru Ashley Furniture,/ Furniture World is unbeliveable, please save yourself the hassel but if you don't. Don't accept the vacation package it will cost you 300-400 and a fee to access it. SO either way this is a losing situation and they don't care about what you go through. Maria sounds fed up with the crap herself and is not professional or very appologetic. JUST SHOP SOMEWHERE ELSE unless you have to!!!! I will never buy from them or Ashley Furniture due to this situation and I think they ought to to be ashamed putting people through this kind of situation in this economy.