The Original PC Doctor

2.3 (6 reviews)

IT Services & Computer Repair

Open • Open 24 hours

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The Original PC Doctor - IT Services & Computer Repair Near Me - Melbourne, VIC

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Carly S.

4 years ago

Had a technician (Mike) come out to my place to look at two very old broken laptops. Managed to get the data off both in about an hour (there were multiple issues with each). Great service, thank you! read more

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Lucy B.

8 years ago

I felt very exploited. They had my computer for over a month, kept telling me there were additional things wrong with it. I paid extra with the guarantee it would be ready by a certain date, they did not do this (I needed it for work). I paid over $700... My advice - find out what is wrong with your computer, by the part yourself and fix it for more than half the cost and time! Or go to a local, smaller run computer business which is more invested in helping people rather than exploiting them. I think this business depends on the problem with your computer, obviously mine required a part so they couldn't fix it on the spot, so they began a ridiculous exploitation process with me. Extremely angry and unhappy with this service. read more

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John P.

Good Morning Holly,…

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Eileen M.

10 years ago

These guys were terrific. When i had a tech visit and work on an issue with Outlook in May the problem I had wanted addressed was not rectified and i was too busy to get back in touch with the team at the Original PC Doctor to get the problem addressed. Earlier this week - 6 weeks after the on site visit by the original tech i had a follow up call from The Original PC Doctor. I told them i was not satisfied with the tech that was provided. They totally got on board. There was a technican made available, instantly if i had wanted, but I took the option for a return call later on that day. I received the call at the designated time and the technician stayed on line untill every issue was resolved at no charge whatsoever. Not only was the replacement tech very knowledgeable...but super efficient; super friendly and had a great sense of humour. Thank you guys at the The Original PC Doctor... I would most certainly use the team at The Original PC Doctor again. Cheers from Melbourne read more

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John P.

Hi Elieen, we're absolutely over the moon to receive your feedback.…

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Trudy B.

9 years ago

I used Original PC doctor to retrieve data from a failed USB drive. Never again!! They phoned a number of times wanting us to commit ourselves to engage their services - it was bordering on harassment. People phoning didn't seem to know someone else had phoned. We finally paid for retrieval and 2 weeks later collected the new thumb drive with our data. We were told we would have a password emailed to us. Two hours and 2 phone calls later they assured me they had emailed it to me ( yes I did check my junk email folder). During one phone call I waited for over 15 minutes for them to sort out their problems. The woman on the other end of the phone kept asking me who was at the front desk when I collected the thumb drive. I have no idea who it was as I didn't ask him his name! She asked me this a number of times and a number of times I had to say I didn't ask him his name. the password finally came through on an alternative email address. There was nothing wrong with the other address they had tried as I received at least 10 emails from other sources while waiting. I then asked for an official receipt of payment (from 2 weeks ago!) and was finally sent a screen shot of my job number. Definitely dodgy and would not be acceptable by the ATO. Have requested an official receipt again!!! read more

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Dylan E.

13 years ago

I would NOT use this company ever again, i was overcharged in my bill by my IT guy "steve" and when i called up to rectify my bill i was told i was in the wrong, and the company sided with the steve. despite having two witnesses and photographic evidence of my bill and the EXACT time it was taken which dramatically conflicted with the time the IT guy charged me for. i was not given a refund as of yet, i'm still fighting my bill to be rectified 3 weeks. not something you want to when they charge you $85 callout fee and $35 every 15 minutes. Thats almost $100 dollars of an overcharge spending an hour and a half trying to fix my computer, He couldn't fix the problem and suggested i reinstall windows. which was the reason why i called them, because i didn't want to start from scratch. if i wanted to i would of done that myself, i did build them computer in the first place.... so much for a "No fix no fee guarantee" or even a "Satisfaction Guarantee" as stated under their main website. read more

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John G.

12 years ago

I also would NOT recommend this company. They advertise "no fix - no fee" if not able to repair your computer problem, yet once they have your money upfront you won't get it back. They were unable to fix our issue and then did not return our calls or emails and left us high and dry. Very unprofessional and unethical. read more

Business owner information

John P.

Good afternoon John,…

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More info about The Original PC Doctor

Unit 16\87-91 Heatherdale Road
87-91 Heatherdale Rd
Melbourne Victoria 3134
Australia
Directions
1300 723 628
Call Now
Visit Website
http://www.thepcdoctor.com.au

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Does The Original PC Doctor take Bitcoin?

No, The Original PC Doctor does not take Bitcoin.

From the Business

Specialties

Providing reliable and comprehensive computer repair, data recovery and IT support services in Australia, our experienced PC Doctors' can come to your home or business to repair your issues most of the time on the spot. We also have a state of the art laptop repair facility where we can do hardware repairs and upgrades to all brands of laptops including all the Apple products

History

Established in 2001.

Meet the Business Owner: John P.

I started this business as there was a strong need to help people with technology. We have embraced "constant improvement" methodology and grow the business into a national brand as a one-stop shop for anyone need help with their technology,

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People searched for IT Services & Computer Repair 290 times last month within 15 miles of this business.

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MKC REPAIRS

(18 reviews)

Melbourne

Imagine the horror: you go to check your phone which has been plugged in all night, and it hasn't…read morerecharged at all. Not one bit. After trying a few different cables (and I'm not sure exactly how I managed to acquire them), I was forced to accept the inevitable. My phone had turned into an expensive brick. I checked into MKC in Melbourne's city centre after finding them online. My iPhone had stopped recognising when it was connected to recharge, so I took it in and was told it'd probably be either the battery itself or the dock that accommodates the cable. The conversation went like this: Me: Hello. My iPhone is a brick. MKC: What's wrong with it? Me: (Explained what was wrong with it). MKC: Oh. That'll probably be the battery or the cable dock. Me: Can you fix it? MKC: Probably. Give us an hour and $79. 60 minutes later, I was handed back a fully operational, functioning phone. Brilliant. Staff were friendly and straight-talking. I was happy with the price. I hope I don't have to visit again, but if things go sideways, MKC will be my first port of call.

Fast (15 minute) and simple repair (iPhone 4 with broken power button)…read more Price was as per their website and included a free rubberised case. Convenient location, recommended.

OnTheGo

(2 reviews)

I traveled to Melbourne on vacation and my Dell laptop went dark during my stay there. I brought…read moreit to OnTheGo. The tech 'Kevin' theoretically repaired it for $260Au, but after I left the country, it went dark again in 3weeks. When I returned to the States, the local repair place saw no signs of a repair, but replaced the motherboard and that fixed the problem for good (including 2 other nagging screen & mouse problems that didn't get fixed by Kevin). But that cost me another $185US. Obviously, I could not pay the expense of another plane ticket just to go back to Melbourne to have them repair it (especially at the risk of another failure), so I requested some remuneration for the repair here from OnTheGo owner 'Lawrence' via his WhatsApp and Line #s because he had a 3month warranty on the repair. It has been 3months and I received no reply (and we had communicated with these lines during the repair so I know he's listening). I consider his warranty and communication flaky if you go there for anything.

Got my surface pro repaired last week. Love the service at On The Go. I would love to recommend…read moreOnTheGo Glen Waverley store!

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18 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Alison F.

12 years ago

I was doing a bit of online housekeeping and managed to delete all my bookmarks, which I'm very dependent on. After spending 3 hours googling the problem with no success I called in the experts. And I'm so glad I did. Eugene from The Original PC Doctor was prompt, professional, friendly and fixed up the problem in no time. Plus, after he left I worked out there was a version issue so I rang again, not expecting much given I'd already signed off. However Eugene called and walked me through the second fix, which was above and beyond the call of duty, but much appreciated. I am really happy with The Original PC Doctor and will definitely call them ASAP should I run into any computer issues. read more

Gerard W.

8 years ago

I am writing to thank the Original PC Doctor for the great service I received from them this week. Kathy responded to my e-mail within 5 minutes and booked an appointment at my earliest convenience - the following morning. Joseph, the technician, came at the designated time and provided the necessary expertise politely and with a minimum of fuss. He then patiently took me showed me step-by-step everything I needed to know. My issue was resolved quickly and easily and the staff members I dealt with were polite and efficient. I will certainly be using the Original PC Doctor for any problems I may encounter in the future. Thank you, Satisfied customer read more

Gaye B.

10 years ago

Gaye B Our experience with The Original PC Doctor was very positive. Sean was able to link into my computer and his knowledge of Apple Mac and Macbook Air enabled him to set up and link my computers. His help was invaluable to me as I run a Training Organisation and computer links with students are the business lifeline. I live in South Australia and Sean was able to access my computer from Melbourne, so distance is no object. Quality of service, quality workmanship and quality follow up from the office are all part of what make the team at The Original PC Doctor my 'go to' when any glitches show up on any of our computers. read more

Derek S.

12 years ago

I am most satisfied with the service I received from PC Doctor in general and from Steve in particular in restoring my laptop to working order after it was infected by a virus. Steve went the extra mile in this regard, painstakingly analysing and diagnosing the problems and finally setting everything right. My laptop now functions even better than before after all cleansing has been done. I have purchased and installed ESET as recommended by Steve. I will have no hesitation in recommending PC Doctor to my colleagues and friends should they require excellent and reliable service. Yours sincerely, Dr Derek Sequeira read more

Jill P.

10 years ago

Recently needed some help with our Mac. After a false start with a different company I was thrilled to deal with the people from PC Doctor. Communication was prompt, efficient, to the point and accurate. The young man who came, Ryan, was exceptional! Polite, friendly, businesslike and best of all - fixed the problem and gave an easy to understand explanation. This was quite simply the best experience I've had with any sort of service company in a very long time! I would highly recommend Original PC Doctor and will be using them if necessary in the future!! read more

Ronald S.

10 years ago

Dear Sir/Madam, We wish to record our sincere appreciation for the help we recently received from Peter. When we thought all was lost with our computer, Peter in his calm, professional and supportive way fixed it for us almost overnight. The cost was entirely reasonable and worth every cent. We now have a perfectly working computer again. Please be assured that we will always visit you should we need help in the future. Kind regards, Ron and Julie read more

Wendy J.

10 years ago

I was completely satisfied with your service on both occasions and would recommend your Company as well as Ryan, to anyone who needed your help or advice. I am sure all your employees are of the same high standard as Ryan. He is very calming, easy to understand, patient and I didn't feel like a dill. I am also happy that he recommended ESET security to protect my computer and save my sanity. Once again, thank you for your excellent service. read more

Alex K.

8 years ago

James has provided a great quality service, resolving my IT issue in an efficient and transparent way. His attitude was highly professional and very flexible towards my enquiries. I recommend Original PC Doctor's IT services to anyone as very efficient and cost effective, and will continue using their services for future maintenance of my laptops read more

Deb K.

10 years ago

I definitely recommend the Original PC Doctor, Danial was friendly, helpful, fixed my laptop problems and answered every question I had. I had two visits for different problems and both times Daniel fixed the problem in a minimal amount of time and gave my some great future trouble shooting tips. Very happy! read more

Neil M.

10 years ago

Hi Emil. Thanks to you and Daniel for all your help. I am up and running with my new computer thanks to Daniel's great help on Friday. I will recommend your business to anyone needing quick and professional service. Kind regards, Neil. read more

Susan L.

10 years ago

Dear Emil, We were delighted with Johns help this morning. He was punctual polite and instructive. He set up other devices that have bought me into the space age. Sincerely, Sue Lawrance read more

Madina E.

10 years ago

Hi John, we were very satisfied with the service provided, a friend recommended PC DOC and we were very satisfied. A Jay was very helpful and patient as my pc skills are minimal. read more

Terry N.