Julia Morrison is absolutely the most incredible realtor we've ever had, and we've had multiple…read morehome buying/selling experiences. She is ethical, knowledgeable, extremely attentive and always reliable. I cannot think of a time when I couldn't reach her by text or phone, and she works tirelessly to help you achieve yours goals, well into the evening and on weekends! Instead of rushing us to accept the first good offer on our home, she suggested keeping all the appointments for showings for the first two days. Our best offers came at the end, and we made 15k more on the sale of our home than we would have. She is now behelping us look for a new home, while educating us on how to make an offer extremely competitive during this "sellers" market. Julia truly cares about helping her clients achieve their goals, whatever they may be. I highly recommend her, as you will not be disappointed with her expertise and amazing service!

Scidney and Shannon at MMG are amazing. We met Shannon in 2020 when she list our house in Richmond…read moreand it sold in less than a month with multiple offers, she made everything so easy she was amazing to work with. Here we are in 2021 buying a new house with Scidney as our primary agent. He is the most patient realtor I have ever met. He worked with us at every demand, he is so knowledgeable about what to look for in new construction. I think he even shocked the builder with how much he knew. If we ever have anyone in the RVA area looking to buy or sell a house you should call MMG and listen to what they have to say they know what they are talking about. Thank You Scidney for being with Joe and I on this journey on purchasing our retirement home. We appreciate you, for all you did and is still doing to make sure we are satisfied with our purchase. Thanks for being so amazing.

Scidney and Shannon are a wonderful real estate team. We've been extremely happy with their…read moreexpertise and personal attention given to us during a challenging long distance home search. Scidney went above and beyond in providing punctual responses and communication from the start. With Scidney's guidance, we were able to make an appropriate offer that was then selected by a seller and closed on our new home. We appreciate Scidney, Shannon and their team and would use them again.

Sheliah, to be honest, is an amazing realtor. I highly recommend her. She has been selling real…read moreestate for approximately 20 years. Sheilah has achieved many awards and praise, BUT what is really important to her is helping you. I know her for her kindness and going the extra mile that many realors do not do. What she cares most about is making this as smooth a process for you and that you are totally happy with her service. She is understanding and compassionate, after all, we are talking about selling our home! Or, perhaps you are new to buying and afraid you will make a mistake. No worries, she will guide you along the way. PLEASE do yourself a favor and call her!!!

My husband and I came across the most perfect house and we contacted Sheilah immediately. She was…read moreon vacation in Florida and handled everything from finding one of her co-workers to meet us at the house for a walk-through and then putting the offer in all while vacationing. She never missed a beat with the transaction, she was on top of everything and we were impressed with how she negotiated for us. I can't imagine going through this process without her on our side. I highly recommend Sheila Augustine.

I've gotten to know Shannon Milligan over the last couple years as a fellow real estate agent, and…read moreshe is one of the best in the business. As her referral partner in Salt Lake City, I know that she really deeply cares about all her clients. She wants to win for her clients, and I've seen the thought and energy that she puts into her marketing plans and especially the tough situations that inevitably come up when selling real estate. I honestly can't imagine a better Realtor anywhere. Shannon is the best there is.

Highly recommend Shannon Milligan with Keller Williams! My family and I relocated to the RVA area…read moreand found Shannon on the web. From our first phone call with Shannon until the purchase of our home we were so pleased with Shannon and her team. She was always very responsive to our questions via email or phone and always took time to listen to our needs and answer our questions. She also suggested awesome mortgage and settlement companies that we used and the whole process was a breeze. We are now in our dream home and couldn't be happier! Thanks Shannon!

Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

If you are in the need of a realtor, your search should end with Erin Melton and her team! Erin…read moreMelton has a wealth of knowledge, drive, is trustworthy, and is very proactive in getting your property the attention it needs, and better yet...sold (or bought)! We received continuous reports on all aspects of the buy/sell process, including scheduled calls with her. All messages sent to her or Jacky (her also awesome Office Manager) were answered very quickly. She made everything as easy as possible for us, and took all the time we needed to listen to us and answer our questions. She 100% cares about her clients and shows it in every way.

I'm so impressed with Erin Melton and highly recommend her. She was very knowledgeable and…read moreprofessional and spent a generous amount of time explaining everything to me. She covered all options I can take with my property, the current market, comparable houses, and the process of selling including a full breakdown of final numbers. Although I have chosen not to list my property at this time, I am definitely going to have Erin as my realtor when I decide to sell it in the future. I had several different realtors I found on Yelp come around last week and my experience with Erin was the best.

Jessica Taylor is a listing agent who knows how to position a home to sell fast--and for top…read moredollar. She helped me buy my home two years ago, and when life unexpectedly required me to sell, I turned to her without hesitation. I was worried about selling so soon and potentially taking a loss, but Jessica had a clear plan from day one. She personally helped me stage the home--yes, hands-on--and made sure every detail felt intentional and market-ready. Her communication was consistent, clear, and always reassuring. The pre-listing buzz she created with her "coming soon" strategy brought immediate attention to the property. We launched on the market and received multiple offers over asking on the very first day. Thanks to Jessica, I walked away not only with money in my pocket, but also with total peace of mind. If you're looking for a high-level, concierge-style real estate experience, she's the one.

Ann Gallier Parsons is a truly exceptional real estate agent. Ann was extremely easy to work with,…read morealways available and responsive via text, call, or email. I was impressed with her market research as well as her strategy for marketing my home and felt she had my best interests as a priority. Ann's energy, positive attitude, and extensive knowledge of the Richmond market made the normally painful process of putting my house on the market far less stressful than previous experiences! She communicated well, gave great advice in staging my home, and is well-versed in dealing with other local agents. I relied on Ann for recommendations for everything from a detailed home inspector to a last-minute cleaning service. I would highly recommend Ann Parsons as a professional, savvy, well-informed, and delightful person to work with in helping navigate what has become a very difficult housing market.

First-class company and agents! Highly recommend!…read more They helped my cousin Dina get a great place!!