the worst customer service ive ever experienced!! the lady who answered the phone was rude and…read moreyelling at me over my questions and ive never in my life had to deal with someone like that over simple questions!! i will never deal with them again

When I brought my 9 year old Cocker Spaniel "Coco" to K-Heart vet, I explained that recently a fox…read morehad been in our yard killing chickens. That fox was covered in mange. So, when Coco began scratching, losing hair, and developing dark crusty spots by her ear, I suspected she had caught mange from the fox. Dr. Manzer evaluated my dog and didn't think it was mange. She did a skin scrape from one spot on Coco's ear, but explained that there were other possibilities for Coco's symptoms and because Coco is geriatric, Dr. Manzer wanted to do blood work to rule out other issues. When the results were in from Coco's blood work, Dr. Manzer called me in the evening after studying, what she said was a very difficult case. There was indication that something was wrong with Coco's kidneys, but Dr. Manzer couldn't identify anything specific. She recommended changing her diet, suggesting that Coco might be allergic to what we had been feeding her. My heart broke, thinking that Coco had some strange health problem. What I assumed was mange, Dr. Manzer suggested was far worse. She told me to call back if I wanted to give Coco medication which would ease the itching. We let Coco back in the house, now that we weren't afraid to touch her. We changed her diet and started treating her like the old dog she suddenly appeared to be. But, as her symptoms worsened, she began losing hair in remarkable quantities. She had no appetite and was losing weight. I started reading about kidney problems and diseases associated with dogs, but nothing made sense. A couple weeks later, we decided to get a second opinion and brought Coco to Best Friends Animal Hospital, where they did multiple skin scrapes only to discover Sarcoptic Mange. However, because of the excessive scratching, Coco now had a secondary skin infection too. What was worse, they explained Sarcoptic Mange is transmittable to humans and because I am 8 months pregnant and have other small children, they recommended discussing it with our doctors. Plus, our entire house needed to be sterilized. Best Friends Animal Hospital explained that the Sarcoptic Mange Mite is often difficult to find. Which is why Dr. Manzer didn't discover it with only one scraping. However, Best Friends said that when a dog has all the symptoms of mange, even if they don't find the mite, which has a very low percentage rate of being discovered, since it is deep in the skin, they treat the dog for mange based on the symptoms. It was shortly after visiting Best Friends, that my family began developing bumps and itching everywhere. We are all suffering because of the ineptitude of Dr. Manzer. She spent plenty of time reading about the oddities in Coco's blood work, looking for a needle in a hay stack, while ignoring the obvious. I trusted her. Certainly, I don't think she was malevolent. She obviously really didn't know what was wrong with my dog. She probably won't know what is wrong with yours either. Even if you tell her.

Will never go back. Was double charged for services and they refused to credit me the amount I was…read moreovercharged. Had a knee surgery that failed so my poor dog needed a second surgery. Was not allowed to speak with the doctor prior or post second surgery and the staff had a definite attitude problem. After the second surgery, I was sent home with no antibiotics and a bloody mess of an incision site.

Our pets has had various services here and all have been good!…read more Most recently my little Maltese had cherry eye surgery here and it went perfectly. Her recovery was super quick and you would never know that she ever had anything done to her eye. Always feel good about bringing the dogs here. Thank you.

They do not offer a level of care that you expect from those who you trust and pay to care for your…read morebeloved pets. They will literally watch a puppy waste away to the point of almost death. How do you justify leaving a puppy laying on a cold floor and covered in their own excrement dying and you can't be bothered to call the owners or a vet?

Good boarding but I do not recommend grooming. My dog was supposed to be groomed and I specifically…read morerequested to not have his ears or tail trimmed. We picked him up and one ear was trimmed horribly and nothing else was done. Not even a bath! We were charged $55 for one ear trimmed that was not supposed to even be touched. I had to trim his other ear myself so he would not look weird.

Great staff. My dog is so happy there. She is so excited…read moreevery time we pull in the driveway. Appreciate they get to know each dogs name & their needs. You all run a great doggie fun house.

My cat, and dog were there boarding for 8 days. They were well taken care of…read more My dog was also groomed. It was THE BEST groom she has had in years. Would recommend their services.

Wonderful place to volunteer, state of the art air venting system to prevent the spread of…read moresickness, compassionate care to customers and animals and wonderful staff and Board members. The best place in Great Falls to adopt an animal, by far!

I would never recommend this place. My daughter spent nearly $300.00 on a kitten, she informed the…read morestaff the cat appeared to have an eye infection, they blew her off. She took her to our Vet and he diagnosed a contagious eye infection ( sez those other kittens will have it too) her ears were full of mites and she had the start of an upper respiratory infection. That was a cost of $135.00 plus 3 medications every 12 hours for 10 days. The Vet was very sad to see they gave this kitten no medical care at all. "Very disappointed." The Animal Shelter next door has NEVER sold a sick pet to us EVER.

There's not enough kind words in the world to review Best Friends and the people that work there…read more This is the only place in town, the state, maybe even the whole country that I would trust with my pets. The location is warm and welcoming, the staff at the front remembers who you are and your furry friends as well. Dr. Norton and his vet techs make you feel like you've stepped into a safe place whether you're there for just a check-up or because you're terrified about what might be happening to your best friend. I will never be able to provide enough thank yous to any of them, but regardless I will continue to try.

First, a warning... Do NOT rely on this place to provide the proper care for your friends/pets…read more. You've been warned.. So when you're trying to get an appointment for a sick or injured pet, you'll end up going to a different veterinarian. The ppl at the front desk are rude, and a few are very incompetent. Also, this has become Best Friends reputation around town. Not just me.. Even other vets are talking about "the change" at best friends. I can only hope this warning saves you from dealing with this place. Now, the history.. I started going to DR Norton while he was still dating his assistant (now wife) prior to 2013. At that time, they were expensive, but the care IMO was worth the extra money. (You get what you pay for) This was while they were located by the refinery/that side of town. Then, they moved to their current location.. It slowly became more difficult to get seen, and Dr Norton was always busy.. Over time, it was clear it's all about $.. Schedule as many patients and push them through as fast as possible.. I still decided to go there, as I figured they'd get things figured out eventually.. Fast forward to now... "Best friends" is now owned by a private equity group. While it's common that the previous owner/vet stays on staff, (Norton) he no longer has a vested interest in the business's success. It's a job.. To the private equity group that now owns Best Friends, it's a money machine. They don't care about your pet, only how much money can be sucked from ppls wallets. That said, I'm certain theres a few good ppl and veterinarians that are/have worked there.. They seem to go through veterinarians pretty fast though.. Usually someone different at every appointment. So I would be interested in talking to one thats cycled through to get the behind the scenes scoop on why the clinic turned into a failure. (By care standards) they probably make plenty of $ now. So, a success to the private equity group who gets it. Maybe? If you choose to ignore my warnings, read the other reviews. Plenty out there.. I'm just trying to save you the stress and your pet the discomfort. If you still choose them, give it time.. You'll see i was right and have your own regrets.

Nice clean place, the staff cares about your DOGS and cats , because they have pets them self…read more Belive me I used to work there and still take my DOGS only there

EiEiO was awesome. We hired them to care for our bunny while we were away for our wedding and…read morehoneymoon. Eric came over to meet us and "Pancake" a week or so before the trip. He was polite and professional, and had a long list of questions about our pet. He volunteered to water houseplants and check the mail for us, too. While we were gone, he sent us regular, specific emails about Pancake, which really helped put our minds at ease. When we got back, we found Pancake happy and healthy and her living area clean. And on our kitchen table he'd spelled out "CONGRATS" in bunny-chewable blocks! Very, very pleased.