My wife entered this store in Sudbury on July 9th, 2025 (early a.m.) requesting a part replacement for our Saber BBQ. She immediately showed the parts clerk our worn-out part that she was interested in finding a workable replacement for. The part in question was an adaptor that feeds the ignitor and inside lighting of the BBQ. Her reception was anything but laudable. Something to the effect, "we only sell parts to Canadian-made BBQ's" and, "tell your husband to use a match" were made in a 'not-so-polite' manner. Now I only have one comment to make in response, "You had better improve your customer service or you will NOT have a business too much longer!".
Kirk Duguay. read more