1. Paulette Greene Group

    1. Paulette Greene Group

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    Frisco, TX

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    Paulette Greene Group

    4.6 (9 reviews)
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    Services - Paulette Greene Group

    Buyer's agent

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    Highland Homes - Bathtub after the first repair attempt

    Highland Homes

    (45 reviews)

    I am incredibly disappointed in Highland Homes and how our family has been treated. We put down a…read more$30,000 deposit in good faith, fully intending to build our home. Life circumstances changed unexpectedly, and we found ourselves needing to reconsider our plans. We aren't walking away because we casually changed our minds... we are a young family dealing with circumstances we never anticipated. Yet Highland Homes is refusing to return any portion of our $30,000. What is so difficult to understand is that the home can still be sold to another buyer. Highland Homes gets to keep our $30,000 AND ultimately sell the home. How is that not effectively double dipping? Thirty thousand dollars is not insignificant to a family. People lose jobs. Families have emergencies. People have to relocate. Life happens. For a company that speaks so proudly about family and "family values," I am deeply saddened by the complete lack of compassion or willingness to work with us. There should be a reasonable solution that doesn't involve a builder keeping $30,000 from a family and then going on to sell the home anyway. It feels predatory. It feels wrong. And frankly, it feels like we're being punished financially for having circumstances change beyond what we anticipated. We tried to handle this privately. We asked for help. We escalated it and hoped someone within the company would look at our situation like a human being rather than simply pointing to a contract. Instead, the answer remains: Highland Homes keeps our $30,000. I think other families considering building with Highland Homes deserve to know that this is how our family was treated before they hand over a large deposit of their own. I am heartbroken, disappointed, and genuinely disgusted by the way this has been handled.

    I purchased a Highland Homes new build, completed in 2023. Within under 2 years, the front door…read morebegan to crack, split, and leak a thick, sticky, sap-like material on the exterior side -- clearly not normal for a new home. I had multiple professional door contractors inspect it, and they all confirmed the same thing: the door was not properly sealed or finished at the factory, and was deteriorating due to a manufacturer defect, not homeowner neglect. The home had only been lived in for about 16 months, and there is no scenario where a properly constructed and sealed exterior door fails like this so quickly. So I submitted a warranty request to Highland Homes. Their first response was to deny responsibility, claiming "no routine door maintenance" had been performed -- which is both inaccurate and irrelevant when the failure is due to poor manufacturing. Most exterior doors don't require routine maintenance this early, especially when factory-finished. I then requested a second opinion and took more time off work for an in-person inspection with Highland's warranty rep, Brad. When he arrived, he didn't even inspect the door -- instead, he told me they couldn't help because the home's warranty had not been transferred to me when I bought the house as a second owner. Frustrated but willing to work with them, I asked: "If I go through the process of getting the warranty transferred properly, can you then help?" Brad clearly said yes, and that as long as the warranty was transferred before the August 30, 2025 expiration, I'd be covered. So I jumped through every hoop -- contacting the seller, the real estate agent, and the warranty company to get the transfer completed. I wasted significant time and energy, only to be told after the fact that Brad had changed his story and now claims this is a "homeowner-resolved issue only." So which is it? What's worse is that this entire conversation -- where Brad confirmed help would be available after a successful transfer -- was recorded on my Ring doorbell camera. It proves everything I've stated here. At this point, I feel misled and completely disrespected. This experience was not only unprofessional, it was deceptive, and shows how Highland Homes shifts responsibility and makes empty promises to avoid honoring legitimate claims. I'm sharing this experience so others know what to expect when something goes wrong in a Highland home. If Highland would like to make this right, I'm more than willing to discuss it. But until then, I'll continue sharing this honest experience -- supported by video evidence -- on every relevant platform to help others avoid the same mistake.

    Sunet Group

    Sunet Group

    (15 reviews)

    It's incredibly frustrating. I live in a gated community in Cypress, TX with million-dollar homes,…read moreand this property has been sitting vacant for over two years--completely neglected. It doesn't meet our HOA deed standards, and frankly, it's an eyesore. It's embarrassing for the neighborhood.

    By far the worst experience I have ever had! We inquired via our own agent, through Sunset Group…read moreabout a rental in Houston. After several emails back and forth, the agent insisted there was "No Negotiations" on any of the terms (most specifically, rental cost). So we decided to leave the house out of our options. After 4 days of no communications, we then discovered via Har & Zillow, that the agent reduced the cost of the rent (after explicitly making it clear they would not lower it). I am assuming cause it had already been more than 60 days on the market. We then reached out again, (5 days after the end of our original inquiry). The Sunset Group Agent, did not even recognize who we were and asked again for all our documentation. This agency demands more information for a rental than what you need to buy a house. (4 years of tax returns, 10 months of bank statements, 6 months of paystubs). We showed proof to the agency with just 3 months of paystubs, that we would be able to cover the rent by 5 times just from one salary. This has got to be the worst representation of the for any client I have every experienced. Very unfortunate, because the house is still sitting empty and we would have been moving in next week! I really feel sorry for the owners.

    Paulette Greene Group - realestatesvcs - Updated September 2026

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