They were fantastic. About a week ago my computer started refusing to boot from the internal drive…read more(though thankfully it still booted from a USB drive). I spent a week trying various software and hardware fixes on my own before having the sense to bring it to Microworx, where they pretty much instantly diagnosed and fixed the problem. I was impressed by how carefully and thoughtfully the technician listened to my explanation of exactly what the symptoms were, which of course might have had something to do with why he was able to repair everything so effectively. Beyond that, they left me an incredibly detailed voicemail message explaining exactly what had caused the problem and how to fix it if it ever happens again. Beyond that, when I got home I discovered that my entire computer (keyboard, screen, etc) was cleaner than I ever remember seeing it. Beyond that, the price was extremely reasonable, and less than they had led me to expect. I had a terrible experience here 20 years ago and have refused to patronize them since. Of course all of the personnel are different now, and I am so glad I finally gave them another chance. I am absolutely delighted with this place.

They built a custom PC for me, transferred info from my old PC's drive. They did an awesome job and…read morecustomer service was excellent. Thanks again!

I cleaned my computer with an electronic wipe over the weekend. I eat at my computer, so it was a…read morereal mess. It came out great, but my little pointer was nowhere to be found. I tried turning my computer off by closing it - no help. I just couldn't get it to appear again. I went to the shop this morning and they had it going in about one minute flat! Apparently, there's a button at the top of the keyboard that turns the arrow on and off...who knew? They did! Nice people, sweet dog, and they are total computer pros. Thank you!

They helped me with a tricky CPU repair for my custom PC. The clearance on some of my parts is mere…read moremillimeters but they got the job done well and everything works great. I was a very communicative customer but they were always happy to have a chat about the status of my part RMA or the work itself. If I have any hardware problems in the future I can't solve by myself, I'll be going here. Thanks guys.

Bad customer service and he won't reply once he gets ur money…read more I took two computers in and he didn't do what he was supposed to do and when I called him on it he never responded to any of my calls

Bought a refurbished laptop on newegg, and they sent a different laptop with different features…read more They then offered to send me an inferior laptop as a replacement. When I pointed out that they were trying to send me a cheaper laptop than what I paid for, they assured me they would send me the difference. Of course, they stopped reresponding to me on newegg and refused to pick up my calls once it was time to pay me the difference in value. The laptop I did receive was not set up properly, and I had to set up access to the partitioned drive myself. I also had to install my own screen brightness program. They are frankensteined, partially finished computers, and a shop run by liars.

As someone who has toiled in the IT minefields for quite some time now, I give Stanford Escoffery…read moremajor props for being one of the best Mac Gurus in Rochester (next to Steven Rea). Stan's a real sensei when it comes to servicing Macs... and to top it off, he is a real Rastafarian. Everyone I've referred to him have turned around and referred others. He doesn't need to advertise his services! Stanford usually has a nice selection of previously enjoyed and meticulously refurbished Macs in his shop for purchase. He also has an extensive array of older parts if you need to resurrect a G5 Mac... or recover data. I highly recommend his services; which is something I rarely do.

Stanford was wonderful to work with when we brought in my daughter's gaming computer. He…read moredemonstrated that he completely understood the issues going on with it, worked his magic and now everything works perfectly!

Speedy repair and great price. Thanks for fixing my desktop! I've had it looked at twice by other…read moreplaces and pc corner fixed it in one day. Happy customer.

I buy phones from there and the last phone i got there was a LG G3 and some was wrong with it i…read moretook it back and he gave me another one and now the WIFI ON It dont work i e-mail him and did not get anything back from him.Im never going back there and buying phones from him again.

I was having trouble getting a Geek Squad appointment, though I have been a member for many years…read more I called Mac-Ave, who I had at the house several years ago. Unlike Geek Squad, I got to talk to a real person, who was very friendly and accommodating, getting a service representative to my house within a couple of hours. The rep was friendly, efficient and knowledgeable. Problem solved. Bob Herzog

Was having an issue with my ipad pro, thought I would try Mac-Ave. I've had rather frustrating…read moreexperiences in the past with the Mac Store in the mall. I was pleasantly surprised by my experience at Mac-Ave. From the moment I called and spoke with Jacquie about the issue to walking into the store, she is very pleasant, knowledgeable and took time to answer my questions. My experience was very positive, friendly and I enjoyed the fact this is a family business. Worked with different members there and they were all very pleasant, remembered my name, treated me like a person and not a number. When I wanted to upgrade my 9 yr old ipad, after researching different places & pricing I decided to take my business to Mac-Ave. They were competitively priced (even better than two other stores), offered services I wouldn't receive from online purchases or box stores. It was an easy choice and I will definitely be giving them my business in the future. Thanks to everyone who made my experience there a pleasant one!

My computer had been slow on startup and in use for over a year when I was referred to Tim by a…read morefriend. He picked up my laptop, kept me informed on the issues he found, used secure forms of communication when trading usernames / passwords, and had my laptop returned to me good as new within 48 hours. It's so hard to find someone trustworthy with something as personal as an old laptop, and I'm grateful for the great service I received. The price was also very reasonable for the service provided.

Bryan Beaton is absolutely the best... I'm glad my 100th review is going to him! He is extremely…read moreknowledgeable about everything technical, and such a lifesaver for my phone and computer issues. Since covid he has taken extra precautions to ensure customers are comfortable with dropoff/pickup, plus he's helped with multiple aspects of a full work-from-home setup. I know local businesses in the area use his services too; it's great to have such a trustworthy resource right on Main Street in Manchester! As a customer, I can tell Bryan is truly invested in helping me, versus a big chain who doesn't have time for me and will force me to pay for extras I don't need.

Highly recommended for technical virtuosity and *customer service.* Bryan clearly knows his way…read morearound the insides of WinTel hardware. His manner is professional and he is very accessible and likeable. He repaired my HP laptop that one 'big box' and one other local firm couldn't and/or wouldn't do.