Yesterday, 03.28.26 my husband and myself went to Verizon in Canandaigua for a new phone for myself…read moresince mine was taking a crap. We've been there twice in 7 years and this group of gentlemen were amazing and so helpful. They made the time go by fast. They didn't give us anything we didn't need. We walked away very very happy. Ironically, we got to meet one of our neighbors who is the manager there. I forgot his name but he was amazing. The whole crew was. 10/10 recommendations for this group and this Verizon.

Had an issue come up with a recently purchased phone. The technician took care of it quickly,…read morehelped warranty the product and I was out in less than 15 minutes. Great job.

When one spends many 100s of dollar bills on a cell phone, its only poetic that it ends with one…read morerunning over said phone with their Jeep Wrangler. Luckily, I was ready for an "upgrade", so I promptly visited the Verizon near my work. I also made an appt online...really the only fact that made me choose this option vs the apple store in the mall, it was so fast to navigate the website. The good: Stephanie, the manager, assisted me in my need for a new phone. She was pleasant, knowledgeable, professional and kind. She was prompt in helping me pick out a phone AND helped me set it all up. So by the time we were done, I was able to leave my old, crushed, gravelly phone on their counter and leave with my new, purty, shiny new toy. The (not so) bad: I waited maybe 5 min longer to be signed in upon arrival than I'd have liked. But after watching their process of greeting customers while Stephanie was assisting me, I was pleased with how attentive they were (especially to any seniors who lacked product knowledge). The entire team seemed enthusiastic and experienced and helpful to all those they helped. Great management here! Thanks!

Every time I go there to upgrade or purchase a new phone they manage to over charge me with items I…read morenever asked in the first place!!! It's starting to feel uncomfortable to use them. Last visit they sold me a phone IPhobe 16 never way Ed the activation fee as he said he will and managed to add hotspot on the live without asking me! Who does business like this the previous time they gave me access to HULU and charged me more! Do these people take accountability for their actions? Selling you something you never were told in the first place?? I am beginning to think TMoBil may be the better option at least they don't lie like these people!!!!

Over priced refuse to Help get a lower plan. I was billed 66…read moremonth they are dishonest

I worked with the store manager Nick and I couldn't be happier with the experience. I went there to…read moreupgrade my phone and ended up with the brand new IPhone 14 and he was able to cut my monthly bill in half. I would definitely recommend going to see him.

Great customer service. Explained everything that I needed to know to get a new phone.read more

From the owner: Visit the T-Mobile store in Rochester and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 100 Marketplace Drive 530 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

If Spectrum is not offering any other services at their Canandaigua location other than collecting…read morereturned equipment and selling phones, make this obvious at the front door. I waited in line over 90 minutes only to find out (upon finally being waited on) that I must call an 800 # to discuss billing! The "gentleman" at the counter spent much of my time trying to wear me down to buy a new phone, This caused warranted anger with Spectrum for how they treat customers. As a result, I did not hesitate to close my account with Spectrum and move on to another provider.

I would give one star if I could. my apartment complex changed our equipment and we were told to…read morecall spectrum and they would install it for us. I called, and they said that I have to pick up the equipment and install it myself. Fine. I go to the store, walk up to the counter, and the guy there snapped at me "did you sign in?" I replied I was only picking something up, and he was again very rude, and told me it didn't matter that I needed to sign in. I then had to wait 45 minutes in the store behind other people with much more time consuming concerns before I was finally assisted with my 45 second request. Horrible management, horrible customer service skills, and horrible setup.

The workers were nice, and knowledgeable on the products. They were able to find my brother a phone…read moresuited for his needs in a timely maner.

From the owner: AT&T, serving over 81 million wireless customersread more

Horrible customer service. I went in to ask about upgrading my phone and the salesperson refused to…read moretalk to me because apparently I'm not an authorized user on the account... Which I am according to the AT&T store in nearby Perinton which had no problem working with me last week. It boggles my mind that they completely dismissed me and wouldn't even answer some non-account-based questions... Came home and bought my new phone on Amazon.

Bad service and poorly trained staff at this AT&T store at the Eastview Mall, Victor NY. Female…read morenamed Krystal was rude from the moment my daughter and I entered the store. I kindly asked for help on possible mobile phone upgrade options and without lifting her eyes to even acknowledge us, she looked up from her tablet to stare at another young man, who then offered to help us. (Very rude to this young man.) Although this young man at least stood up out of his chair to review phones, when we asked about phone plans he did not explain options well...not sure if he was still in training or just not a good communicator... we asked a few more questions on plans with unlimited data, she then spoke over him while she was still sitting in her chair and her head down, never greeted us the entire time, and very rudely said if we didn't like the plan offered, we could go somewhere else! Unbelievable!! Horrible customer experience!!!!