There is NO BEST in this Canadian Western…read more I gave them a shot and was left with nothing but dissapointment. Breakfast food was absolutely disgusting. Food under cooked, very limited options. NO MAID SERVICE For 4 DAYS. Even though multiple request were made daily. The Management we spoke to each time only wanted to blame other shift workers for problems. Stains and holes on bedding. Went to front desk only to be given another blanket that was tattered and had holes. Absolutely zero accountability for the problems we experienced. Only perk was the free parking. We had a total of 3 rooms and similar problems arose in each one. Lessoned learned.... next time I will stick with a Marriott or Choice chain for comfort. Do a better job...... you guys are in the hospitality business after all!

I specifically asked for a room away from groups (as always) and I was assured at check in about…read moreit. A group of kids kept knocking on my door and running away, twice around 7pm. From 7-12:30 there was a party next door (room 124) I called front desk, she'd put me on hold without a word (I could hear for the first time) I called 7 times with no response, I walked to front desk while calling on my cell, I watched her put it on hold. I told her about the kids, she said she's been busy to pick up phone. The 2 women she was chatting with said it's probably their group. no promises to keep the kids in line or an apology, just entitled grins. I called a few times after 10pm, she said she would talk to party people. She didn't (I could hear everything) The next few times I called a male attendant answered, said will take care of it but only called them after my 3rd call with him. Now the party moved to other side of my room into the stairwell. It got a lot louder and it lasted to around 12:30am. Then at 2am the snowplough came and woke me. I find the response of staff beyond inadequate and frankly, by allowing the inconsiderate behaviour of these kids groups, you are feeding into their behaviour. I will not be returning or recommending this place.

DO NOT STAY HERE At…read moreapproximately 9:45pm I found a spider on my back in my bed.  This spider was removed and killed; placed into a tissue and taken to the front desk at which the receptionist, Estoban laughed indicating that it was not an issue.  He responded that he would make a note but did not take my concern seriously.  He handed my a card with his "manager's name".  I have never been treated as such in any hotel in any country.  The laugh and lack of courtesy was very disheartening considering that several company employees have booked for the week at this hotel. While it is not his fault that there was an incident, the method in which the situation was handled was not only disrespectful but was also insulting.  I asked to speak to a manager, in which I was refused and there was additional laughter from the front desk employee.  Only after insistence and indication that I was traveling on business was I offered any options for rectification.  This is a subpar experience.  This situation should have been handled more appropriately with training and coaching of front desk employees.  I would not recommend this hotel for any amount of stay.

Came here for a work conference. Great location by the water. Catering staff were very attentive…read moreand did a great job with clearing plates and refilling water jugs. The food was just ok - they served sandwiches on one day and tacos the second day. The breakfast pastries were not fresh. The paid parking meters are a bit complicated - it listed $17 for a certain time frame but you can only pay in $5, $10, $20 increments. I ended up paying twice because I accidentally selected $15 and it automatically charged me without confirmation.

My friend's family hosted an epic New Year's Eve party here and it was awesome. The staff were…read moreefficient and quick, and super accommodating, and I think they also enjoyed the party alongside us. We were able to come a day in advance to start setting up decorations - which was super convenient as we had people coming from out of town to attend and the timing couldn't have been better. Washrooms outside the halls were super clean and lovely, with full body mirror and studio lighting, perfect for makeup touch ups and outfit checks. The hotel was also kind enough to give us discounted rates for our guests who wanted to stay the night - we ended up booking 5 rooms! Would definitely host another event at this hotel. 20251231

I stopped in at this location for the 2022 Burlington Beerfest. The location has free parking and…read moreyou are greeted immediately at the entrance with the front desk. When venues are running, they are tucked away at the side corridor. Staff hosting were very polite and very responsive to provide some no charge water.

Great service for a small hotel. All questions answered and taken by the hand to show you how and…read morewhere you can get what you need. Staff very helpful and friendly. Price Was Perfect. Rooms were clean and neat. Breakfast for free options were great. Thanks

A comfortable inn around a main part of the city. The hotel looks as good as the pictures and the…read morehotel employees are kind. The breakfast was not too bad but I have seen better. For the price, I wiuld definitely recommend this inn. Pros: - Price was the best in comparison to all other hotels / motels / inns in the area. It was on the same level as many hotel I have been to - The rooms are very clean and had a comfortable vibe to it. All outlets and lights were working which was great! - The area is not too bad depending on what you want to do. Around a 30 minute walk to the Burlington shopping mall in one direction, a 30 minute walk to an assortment of stores and residential areas in the other. - Hotel stay comes with free breakfast and parking (They even have charging stations for hybrids / electric vehicles) Cons: - The breakfast was very basic: eggs, fruits, toast / pancakes, cereal and yogurt. The only issue was that on the 3rd day, the breakfast area smelled terrible! - Not many things to do at the hotel. They only have a fitness room and a breakfast area (closes at 10am). - The back entrance and stair area can be shady. The outside door is not locked so anyone could come in to the hotel.

Staff were very friendly. There's a very strong cleaning chemical smell upon entering the lobby of…read morethe hotel. The rooms are fairly dated, however, I did have a very comfortable sleep in the king bed. The location is tucked away behind the main street with the highway across from it. It's not walkable, so a car would be needed to get to local restaurants.

Highly recommended! Clean, new fittings, fresh decor, at a terrific price. Polite, helpful staff.read more

Great location and reasonable rates. We had excellent customer service from one gentleman at…read morereception, I forgot his name but it started with an "S" I believe. Unfortunately some negatives, such as cleanliness. Our room was dusty with our stove top fan filter caked in dust, with other areas such as top of lights looked to never been dusted. We also had our room cleaned once during our week stay and they barely hand washed the dishes, still dirty and left them drying there which was odd. Should have had new clean dishes put away. Our shower also leaked and you could hear water dripping when using the sink as well. Rooms need more maintenance. We also found the front desk to be unmanned quite often, for long periods of time which was frustrating and somewhat concerning from a security stand point. This place has potential, just needs better cleaning, better maintenance and consistent staff at the front.

From the highway, as we're approaching our hotel, my fam and I were excited. First impressions…read moreof lobby was nice. Social distancing, hand santizing and masks took place during checking in. Heading towards elevators was nice, esthetics and all. Got to our first room, open the curtains and I saw nasty bits of ashes or something and a dead bug by the window. On top of that, view was probably an air conditioner. Ew and nope. So, we got another room. We came armed with gloves, Lysol wipes, Lysol spray and 99% isopropyl alcohol. After wiping and spraying everything, we felt close to being comfortable and relaxed. But, I must say my kids found a bottle of lube side of the sofa. OMG. Would I return or recommend this hotel? No.

Breakfast at this hotel restaurant, the Bistro, couldn't be more lame and overpriced. I ordered the…read morefruit and granolla parfait. It was $11. I would eat elsewhere. Even Tim Horton's would be better product and value.

We stayed at the Courtyard Marriott for 3 nights right after Christmas. The hotel was empty! We…read moredidn't mind that at all. It was actually nice having the place to ourselves. The staff were friendly and helpful at all times. There was plenty of parking onsite. Our room was clean which is the most important part to us. I was slightly disappointed that there were only two drawers but we managed out of our suitcases. We did use the pool one day (which we had to ourselves). It was an okay temperature- not warm/not freezing. The pool area was very clean and they provided towels. They did have a gym next to the pool that we just used to fill our water bottles. They didn't have a free breakfast, but you could order breakfast from the bar area. I did order Starbucks a couple days from the bar. The hotel was in a great location for us for what we were in town for. I imagine it would be great for others since it was attached to a convention center. The hotel was extremely reasonable in pricing. If in town, I would stay here again!

The hotel is a bit dated but overall it was a very nice and easy stay. The person at the front desk…read moreduring check in was very friendly and helpful with providing us information. The room is a bit dated, but the king size bed was quite comfortable. Breakfast was simple and the staff kept it well stocked. The location is right of the highway and easily accessible.

When I book on line put notes will check in late 12-1am, I even called 2 weeks before to confirm-…read morepaid in full for a week 3 months ago. But when I checked in 12:15am front counter couldn't find my reservation, 10 minutes later he find out other staff let other customer took my room lucky they have another room for me. They didn't clean my room after 3 days, because they only scheduled clean the room twice a week, really? If I want everyday have to pay extra . Everything else are fine

We were traveling to Niagara Falls and Toronto and wanted to find a hotel that was in between both…read morecities. In our research, we came across this Hampton Inn and booked it despite the negative review. It is a relatively new hotel. There is a small bar, pool, fitness center, business area. Hot breakfast is included which includes make your own waffles, oatmeal, eggs, sausage, potatoes. They even had chocolate croissants. A pretty decent spread for breakfast. Plenty of seating in the dining area. Hallways are brightly lit. Our king bed room was spacious and clean with plenty of outlets for charging your devices. The bathroom was well appointed with lot of counter space. It has an adjustable showerhead but it is a bit too high for some people to reach. There is plenty of parking. Housekeeping is every other day. The staff was nice and friendly. It is conveniently located off the highway. We will definitely be back!

This is a terribly disgusting hotel with a staff that takes customer care to a new low. Filthy!…read moreShortcuts on cleaning and service. Not to the brand standard. Of course, with this leadership, when you have a genuine complaint, they will blame the customer. The GM is ineffective and the staff runs a very unprofessional site. This is the worst hotel I've experienced in 30 years of Hilton travel.