I was going to give them 4 stars but three things caused them to get 3 stars…read more The good: ac is very cold which is nice. I really like that fact that their ac blows really good! 5 stars for good cold AC! The room is very spacious and clean. You get water when you come in and they have a ton of snacks and drinks for the guests. The bad: bed is not comfortable! Come on Hampton Inn owners! You went cheap in thee bed and I can tell! For that very reason and a few more I will NOT back! Spend a few dollars and get a quality bed! Also, in the am when we were down there for breakfast they didn't have the AC on! Come on how cheap can you Be! I asked them to turn the AC in and right away you noticed a difference. 3rd reason is that I noticed a charge for almost 50.00 for "valet laundry" that I didn't order! For these three things I will NOT be back! I should give them two stars. Stay at stay bridge down the road. Much more comfy beds!

I am a Hilton Honors member and stayed at this hotel in late September. I was charged $27.06 for…read moretwo missing towels. I was traveling alone and did not steal towels. I worked for over 10 days to try to reach the manager, Gisela. She finally called me back after I left over 7 messages. She said she would "look into it" and call me back. I never received a call back. I reached out to Hilton corporate, and they said they could do nothing since it is a franchise. According to records, this hotel is owned by a local Brownsville community member. This type dishonesty is awful, I have read other a reviews about people being charged inaccurately. I will mot stay at any Hilton hotel in this area again. Truly awful.

This place smells like mold or mildew, if they brought a blacklight in here and it was disgusting i…read morewouldn't be surprised. Plus they make you purchase coffee. They have a knockoff kurig in your room with some of the worst tasting weakest coffee, and if you want drip coffee you can buy it from the cafe in the lobby. When did a free pot of coffee in the lobby become such a burden? Will not be staying at any Courtyard again if this is the model they have switched to.

Watch out! They charge a parking fee and don't tell you. I didn't even have a car!…read more Breakfast has great bottled drinks and juices. The food depends on the day. Coffee and tea are only available at breakfast , not all day. The beds are a bit firm and pillows a bit too soft. The ac works well. The hot water and pressure are good. The ice machines are good, but the one on the 3rd floor was not working.

Do NOT go to the FairField Inn. Go to Staybridge Suites or…read moreEverhome Suites directly across the street. Much better service ! Do not waste your money on this piss poor service hotel. This is more like a motel. I booked a room at the Fairfield Inn on a business trip, but quickly ended my stay. 1. The cleaning staff that we were assigned is lazy and ignorant. They refused to change our bedsheets and continuously lied about cleaning out rooms but never even touched it. They made it an issue when they did clean our rooms, and visibly showed signs of irritation. 2. Terrible mold infestation in the hotel. See attached picture. Staff attempted to spray paint over the mold instead of simply calling a specialist to treat it. 3. Room service is also rude. They will see you in the hallways and look at us as if we have caused them harm. If you say hello to them, they will not respond. Not a friendly environment at all, hospitality is non existent. 4. Hotel manager Johnny decided it was appropriate to barge into my room after banging on my door loudly and obnoxiously for about 5 seconds. Not even giving me an adequate amount of time to answer and give them the permission to enter the room. I am a woman and I wasn't even fully dressed. He did this not once, but twice. Disgusting man on a power trip. If you're a woman traveling alone, be sure to take the proper protective measures if you know what I mean. Their staff cannot be trusted. 5. They're stingy with the hotel shuttle. The shuttle is there to transport guests to and from the hotel to the airport or etc;. The manager caught an attitude with me when I asked him if the shuttle was available as if it wasn't apart of the hotels services. 6. Their manger is currently refusing to give me packages that I had sent there all because I switched to another hotel. They refuse to take the packages from the mail carriers and returned them to sender. Talk about petty! Mind you, I moved to the hotel directly across the street. It's not like my mail has been sitting there for a while. I already had mail enroute to the hotel before I decided to move to another. Johnny or however you spell his name gives this hotel a bad rep. He has a nasty attitude and no customer service skills whatsoever. He will give you the run around when you come to him with persistent issues within the hotel. I am NOT removing this review under ANY circumstances. Go to hell Johnny. On behalf of all the fed up guests that you have screwed over. Kisses

Couldn't get a spot at the Residence Inn where I normally stay. Settled for this location which…read moreexceeded my expectations. Very clean and pristine, quality exercise room, walking distance from restaurants/bars, comfortable bed, friendly staff, delicious breakfast, it's got everything you want in a fantabulous hotel. They allowed me to check in early that day so I could dress properly before heading to my place of work. No doubt I'll be staying here when Brownsville calls my name. And you should as well!

The front desk people are predators in sheep's mask. They will charge you double the one night stay…read morefee rate for things that should be covered by regular cleaning fee. They will also call the police on the paid customers on the check out day, just because they can, witnessed happening to couple of people on different days. Having stayed at numerous Marriott hotels over the years, this is the worst by far, or it is the location, Brownsville city overall that are operated by worst kind of people?

Nice folks at the front desk. I came in after 3 which is check in time and the room wasn't ready…read moreso I ended up on the first floor which isn't my preference. The room wasn't ready in terrible condition. The tub in the bathroom was so damaged and stained that they had a mat covering most of the damage but you could see it. The shower came on but the faucet turn on button didn't work so you couldn't adjust the water temperature then turn on the shower. Everything in the room was outdated broken or falling apart. I was just glad to get out of there.

Pretty hotel for the price…read more The beds were really comfy. The room was clean. I do remember the AC being super cold and the bed was comfy! The shower was hot and had good pressure. Overall for the value I felt like I got a great deal. Next time I am bear the border I would definitely consider staying here again. I found them on hot wire and got a pretty good price. You are close to several restaurants. You are also pretty close to the border in case you are in town for business. There is this really good taco spot near by called Ultimo Taco. First time staying at a stay bridge and I was happy. The work area for your laptop is nice. Good job stay bridge. I'll be back. Also they offer a free breakfast too. Which is nice. I didn't get it though. Next time I will.

Customer Service- 5 Stars everyone we encountered were great. One of our room keys didn't work,was…read morefixed immediately. We couldn't get the tv to work due to wrong settings or something but guy came and fixed it immediately. They ran out of plates/silverware for Breakfast,the lady brought out more fast. Room 2 stars: whoever designed the bathroom put the toilet and door so close they almost hit each other. If your fat,definitely wont work. Cleaniness of Hotel-5 Stars Cleaniness of room: 1 Star,there was hair in the tub and on the floor,bathroom floor was dirty, coffee package was open,kitchen was dirty. Room was not fully cleaned daily,towels,changed,bed made, floor was still dirty. Overall: I recommend if the cleaning staff would clean the rooms better. Breakfast Area,was clean with a variety of cold/hot items. Customer Service alone would make me consider returning.

First of all, theres false advertising on their website - this location will not have access to EV…read morecharging. They say they do, but its been blocked by some large construction bins. So if you're choosing this hotel based on this one amenity, go to Homewood Suites or literally any other hotel with that ammenitty. And 2nd, there is construction literally next door to the hotel. Yes, there was some noise from it...as well as some noise from the clubs nearby. Yes, it was audible on the 4th floor of the hotel. The view was of a construction yard and some.heavy machines. I now know this misrepresentation of their amenities has been going on for at least almost half a year now based on a Google review. We stayed there in late June. During our stay, we had to shower with really cold water for 2 nights. We let the front desk know about this problem the first night and they didnt look into it. We complained again on the 2nd night. They tried to give us a different room, but thankfully we checked to make sure the problem would be fixed before accepting it...it was not. So the front desk offered me another room...ummmmm....if the issue is present in more than 1 room, Im pretty sure its not just the room and you have a bigger issue. They didnt check anything until I pointed this out...turns out the water boiler exploded. I wouldnt doubt if they didnt pay something like a gas bill or if they failed to maintain their boiler. The front desk staff member said she called and texted the manager but the manager wasnt answering, so my complaint went unresolved and we had to get rent a different hotel for an hour t9 take a shower with hot water. The manager never texted the employee back nor called them and we had a long trip the next day. I asked for a manager to call me and I never received a call from anyone representing that hotel. I also tried to file a complaint with Hilton Honors program. How things have changed. Hilton doesn't value their customers. I understand that this is now the culture for this chain. Based on the experience above and the fact that its been almost 3 weeks and a manager has yet to contact us, and no reimbursement was made on the stay (or even the extra money we had to spend to be able to shower), I would NOT recommend staying at this hotel.

I came into Brownsville for a work trip and stayed one night at this location and overall, I have…read moreno actual issues with service or anything, but here's a run down if you're looking to stay here: Parking- parking is free but make sure to register with the front desk so they can give you a ticket for your car or it will be towed Breakfast- it's in the main lobby area from 6-10am Location- It's in a good spot in town in terms of food and those sort of amenities. I stopped by the mall which was nearby for an item I forgot to pack. The hotel: The room was clean and cozy and had a kitchen that I was not able to use. The bed was soft although I thought the bedding was a little thin and felt like I was cold throughout the evening. The bathroom was clean and I loved that bright white lighting in there. It felt very sterile which is what I want in a bathroom. The shower pressure was great which is something I always look for in a hotel. Check out was a breeze and the staff was super friendly. Overall this was a great stay even though it was a quick one.

Check in was fast and efficient. The one thing I love about Holiday Inn's... they have the best…read morepillows. Reason for 4 stars. Shower pressure kinda weak. Tub needs some work on cleanliness. Everything else was good and no issues.

651 Sunrise Blvd, Brownsville, TX 78526 I arrived in the…read moreafternoon at this hotel midweek (6/15-6/21) as I do multiple times a year when I visit the Brownsville area for business. As I approached the front desk I could see a tall female brunette leaning/laying on the counter scrolling up and down on her cell phone. As I reached the desk she continued to to browse whatever it was she was looking at. I stood about three feet from her for about 30 to 40 seconds before I had to say "excuse me" to get her attention (if you can call it attention). She seemed bothered by someone needing to check in, and continued to begrudgingly attend me as if she was doing me a favor. She never asked me, or thanked me for being a diamond elite member. Her attitude was inexcusable and she would be better served working in a lighthouse tower where she doesn't have to communicate with others. The next day I ran into someone who was sitting nearby the front desk and they made the comment about how he observed my interaction with this lady and preceded to tell me how he has seen her treat other customers in the same dismissive fashion. If this is true, then this is also a management misstep, as there should be supervisors' observing their employees interactions with customers, and immediately correcting it as it happens. Suffice it to say, that was my last stay at this particular Holiday Inn. Her name was Leslie.

Great place to stay with very friendly staff and clean rooms. I've stayed here so many times and…read morenever have had a bad experience. Also the short walk to Cobbleheads is nice.

What an absolute toilet…read more Came here for work and had my assistant book whatever was closest to where I needed to be. When he said, "How about the Holiday Inn?" I had no reason to imagine how things would turn out. Let's start at the beginning... There was no power when I arrived. Literally. Another guest walked in around the same time and exclaimed: "First the giant bugs, now this??!!" My heart sank as I tried to make myself comfortable in the dark, dank lobby. The lights come back on about 30 mins later and they were finally able to check me in once the computer systems rebooted. As I walked to my room, I noticed signs everywhere warning of no running water between 10am and 3pm. Proper third world stuff. What else? TV only has local channels and internet doesn't work. Smells musky AF and the A/C is loud. Also, I found hairs in the towels... Praying for the next few hours to pass quickly so I can get as far away from this dump as humanly possible. EDIT: In fairness, all the staff were really nice. It's the place not the people.