We are only one night into what was supposed to be a relaxing resort stay, and it has already been…read moreone of the most frustrating hotel experiences we've ever had. From the moment we checked into our room, there were multiple leaks coming from the ceiling while we checked in and the ceiling of the elevators, creating an unacceptable and uncomfortable environment. To make matters worse, both the shower and sink water smelled strongly of sewage, making basic hygiene unpleasant and concerning. No one was able to shower, brush their teeth or even drink water. We were patient and understanding, giving the hotel ample opportunity to address the issues. They sent a random maintenance man to come "clean the drains" and acted dismissive and bothered by our request. By 10:00 AM, after the problems persisted, we requested a room change. Instead of taking immediate action, we were repeatedly told someone would call us back with an update. Those calls never came. We were forced to continuously follow up ourselves just to get information. By 4pm, they FINALLY told us that our room would be ready within 15 minutes. The replacement room is also a disappointment. We paid extra for a larger room with a specific view and bathtubs, yet the room we were moved to is noticeably smaller and does not match what we originally purchased. We essentially paid a premium for accommodations we no longer have. The customer service throughout this experience has been shockingly poor. After finally arranging a room transfer, the front desk informed us we had one hour to vacate our original room. Then, with ten minutes still remaining before that deadline, we were threatened that the transfer would be canceled because we were "not moving quickly enough." The complete lack of empathy, professionalism, and basic courtesy was astounding. So we were allowed to wait all day for them to rectify the situation but we only had less than an hour at ANY given time to get out when it best suited them? Not to mention, the workers walked into our room without knocking and walked in on us changing and gathering our belongings which is a huge violation. What makes this even more disappointing is that our group has provided this property with multiple room bookings and approximately 10 guests during our stays. Despite being loyal customers and remaining respectful throughout this ordeal, we were treated as though our concerns were an inconvenience. Between the leaking ceilings, sewage-smelling water, unexplained extra charges at the pool bar, failure to communicate, downgrade in accommodations, and hostile customer service, this resort has demonstrated a complete disregard for guest satisfaction. We will not be returning, and based on this experience, I cannot recommend this property to anyone. There are far too many resorts that value their guests to spend your money at one that clearly does not. What's ironic is that this place has so much potential of being amazing. Most of the staff is great, but solely MANAGEMENT needs a refresher on what the hospitality business entails. Especially Imelda.

Stayed for 2 nights without any issues with room or staff. The only downside is the long walk to…read morethe parking lot from room and vise versa.

We stayed 3 nights in this nice small condo resort and enjoyed it very much! The condo is gated…read moreand had plenty of parking for both our cars. One of the cars was in covered parking which was a wonderful convenience. Upon arriving we also quickly located some carts to help with loading and unloading our baggage. Our condo was well kept, comfortable, and clean. In fact, we were most impressed with the cleanliness of the entire condo resort. We noticed the pool getting a cleaning each morning, and the walkways were always free of debris and sand. The wash station from the beach was a joy with warmish water and a good power spray that was easy to use and thus everyone took lots of care. Finally, the balcony overlooking the pool (which was shaded most of the day) and beach was the most enjoyable place. We will definitely come back to this wonderful condo in the future.

Worst experience ever. Immediately upon arriving found a urine soaked, rolled carpet in the bedroom…read morecloset. The tub was cracked, which prohibited a bath. The balcony lights stayed in all night and shined through the bedroom blinds. The premium ocean view was distracted by a garbage construction lot in line with view. There were other things.. I cant even remember. One of the showers turned on and wouldn't turn off. The ad said we could rent a bbq so we planned a birthday menu accordingly. Nope, wrong! I asked for partial credit but was refused.

Great service by staff Friendly…read more Great customer service called to make sure all went well with rental

Lynn was great, and helped all the way! it was so easy to book, show up, enjoy the island in a…read moreplace that had everything we needed, felt safe, and then head home. check out was a breeze, definitely recommend for any island visits coming up

Awesome stay....top floor 2/1 condo with awesome view and less than 150 yards from the water..unit…read more305 has all u need..a little dated but has nice furniture n appliances, well decorated and all supplies at hand. The pool n kiddy pool are a great feature, especially with little ones. The grounds are well kept and they offer outdoor grills with picnic tables which have a great view...staff is very welcoming and will help with whatever u need...weekly n monthly rates only...but I'd do it again.we loved it n my kids had a memorial vacation..unit 305..956 761 1193..

Spent 5 days over Labor Day weekend I think we stayed in 306 or 308! The view was amazing! The…read morebeach is right there ! The only reason I gave it four stars was because this place is not stocked with much you really do have to bring everything except the kitchen sink! I guess I'm used to renting Airbnb's. It would've been nice If they would have like saran wrap tinfoil a sharp knife or at least a knife that would cut a watermelon, seasonings besides salt and pepper maybe beach towels &beach chairs. literally the only thing it comes with is plates cups silverware salt and pepper and coffee filters 4 of each bath towels and face cloths and towels. It's quite a hike to the dumpster to throw the trash away the garbage bags they supply are so cheap that they breaks very easily so it might be worth bringing your own garbage bags! The kitchen was infested with little tiny ants that you couldn't leave food on the kitchen counters for one second everything had to be scrubbed down before you meal prepped! With all of that being said I would definitely go back and most likely will! I would just come more prepared!

we just stayed at condo#130 Sunchase Beachfront Condo and it is very rundown and filthy. we love…read morethe location and overall property but this condo which as more expensive that the condo 4 doors away from the one our friends rented, needs a lot of improvement. we have rented it twice but will not rent it again. Bathrooms are dated a have mildew. All the carpeta on every room are filthy and it is very hard to open the closet door. In the bedroom with the full/queen bed, the bed is terrible. It is loose and as soon as you lay down , the mattress pulls you to the middle. The dinning table is also falling apart and the chairs area all stained. The chairs On the patio are very old and ugly. As soon as you sit down, you feel like you are going to fall. The BBQ has rust and wear and tear. Definitely not worth the hefty price you pay for it Karen West des Moines

Not at all a good place to stay at if you're looking for a calm vacation. The staff were very rude…read moreand would constantly give attitude, even if we were complying with what they're saying. The hotel is very old and not worth the stress it comes with. If I could give 0 stars I would.

Only good thing about this place is location on beach! Dirty, old and broken things like the…read moreelevator! Uncomfortable beds! Make sure you know what room type your getting! Studio is no balcony or washer and dryer! Very small fridge! Friendly staff but didn't make up for very outdated facilities! $12 for a drink a beach bar, no thanks! They are doing construction so there was power outages. For $50 you can rent 2 chairs and an umbrella. Pools nice but they do not enforce kids in adult pool fyi

THEY SCAMMED US. CHARGED TWO OF OUR CARDS FOR THE MASSIVE SECURITY DEPOSIT AND THOUGHT THEY COULD…read moreGET AWAY WITH IT. The service was horrible and they didn't take any responsibility for their 1000 mistakes and we wasted so much time of our vacation dealing with their bs. They didn't even compensate or give any accommodations to apologize. Waste of money. Waste of time. Waste of space. SHADY ESTABLISHMENT and the hospitality was insulting for the amount we paid. Ended up spending twice what we originally paid for. DO NOT BOOK, mildew smell and springy bed and threadbare sheets- motel 6 or super 8 would be 100x better.

SPI Rentals did an EXCELLENT job getting me a great condo for January and February on the island…read more Their service was perfect! extra special thank you's to Claudia, Marina, Jasmine, Chloe, Diana and Tabitha for the kindness, friendliness and helpfulness you showed me throughout my stay. See you next year!!

Check out their review manipulations at the photo attached!…read more Absolutely the worst customer service experience with Chloe at the front desk. Attitude problems and made me reconsider ever doing business with these people again. Would rather book a motel six than from SPI Rentals.

Its been 2 Years since i came to the island,So i wasn't expecting any different thing since i was…read morein about the same area. But i saw the experience Fun, I was more at sea than last time but pool time was more less the same. Came with some friends And my parents but my friends were in building 1 i was in building 3. No difference right? Well not really i mean like they got some plastic shovels and buckets and i dint but i guess that depends on their owner but still i had to go buy my own shovel but still i had a good time pool wasn't too busy there were a few times i saw it sorta full but i was in my room sooo meh.

My family and I rented a condo here for the weekend. The buildings and grounds are a little older…read morebut well maintained. There are two pools and a hot tub. These sit right on the beach. I like the keypad gate for entry. Makes me feel safer. I would stay here again and I would recommend this place for families. It is on a quieter stretch if the beach and when we where at the pool is was mainly families swimming and all the kids seemed to be well behaved (even mine thankfully)! Choose this over the pricier hotels on the island! We booked our condo through Service 24;however, you can book a condo here through other agencies. Parking was not an issue! It is Three stars and not four because the place is slightly older.