Accommodations are great and front desk personnel very helpful…read more Although, restraunt/bar personel...eh. Drink pricing is VERY inconsistent. I was literally told that it depends on the bartender what they decide to charge! And be careful not to get price gauged on your whiskey/water. I got charged a $2.50 upgrade for water "mix." It was refunded after I spoke to the manager but with no apologies. And actually, she only refunded me the $2. I had to request the .50. By this time it's was just the point of the matter. But DO take advantage of the food and drink "all inclusive" offer. It's a great deal!

We had a wonderful experience staying at the Hilton in South Padre. I was very impressed with how…read moredog-friendly the property is, with multiple waste-disposal bins and plenty of grassy areas. The hotel offers perfect views and direct beach access. Barry's food was both delicious and convenient, and the beach bar had a fantastic DJ--highly recommend it for a relaxing evening by the water. Our room was extremely comfortable, and I was impressed with the size of the balcony. There was plenty of parking, and the hotel is conveniently located right across the street from the Sea Turtle Conservation Center. The front desk staff were kind, friendly, and very helpful when we reported an issue with our shower handle. We would absolutely stay here again in the future!

The staff was absolutely amazing!!! We stayed on the other block in an Air BNB but every single…read moreevening of our stay we ended back up at the Upper Deck Bar. The staff was AMAZING! Super friendly staff, great atmosphere, great music, service was amazing, and the food and drinks were amazing! We can't wait to go back! I can't say enough good things about this place!

This is the absolute worst place that I have ever stayed. It's straight garbage. The staff is…read moreincredibly rude. Despite paying 80% when booking, which is what it asked for, they called as we were driving there, to tell us that we hadn't checked in and they need the rest of the money, and wanted us to give them our credit card over the phone - keep in mind that it was 11am, and before we could possibly check in. Beyond that, giving a credit card number over the phone is a great way to have a bad day, which was validated later. We ended up getting there, and it is a DUMP. I mean rotten wood, mold, peeled paint, nasty smells. Dirty common areas that were filthy the whole time we were there. The room had stuff all over the floors that hadn't been cleaned from the prior guests. When you are there, don't plan to sleep. They have nightly live music that is incredibly loud, and there is no part of the property that you can't hear it. People are drunk and yelling and screaming till 2-3am every night. No amount of ear plugs can enable sleep. Any questions of staff are met with disdain. The food is disgusting and I literally threw up from it the last night we were there. Drinks are the worst I've ever had. Didn't even bother to blend the Mudslide that I ordered. Keep in mind, that I like Waffle House, so for me to call this place terrible, it's legitimately terrible. Oh, and the TV stored my AppleTV login info, even though I fully logged out, and I find out yesterday that someone has rented $180 of movies this week that I am now having to fight.

My family and I stayed here for two weeks, and I'm just going to say--the hallways felt pretty…read moreclaustrophobic and really tight. There was only one operating elevator for most of our stay, and our room key card stopped working around eight times. Each time, we had to go down to the front desk to get it fixed. The rooms weren't terrible, but there was mold growing on the AC unit. I didn't make a big deal about it since it was just a small patch. However, there were three holes in the shower, along with mold growing at the top of the shower on the ceiling. On approximately the third night, I lifted a washcloth and a big eyelash fell out of it--which definitely didn't belong to anyone in my family. Then, on the last night around 1 a.m., there was loud screaming, yelling, and banging. It sounded like parents talking very loudly and kids running up and down the halls, just screaming. It went on for a good 30 minutes and woke up my entire family. My dad called the front desk, but I don't think anyone actually came up, because the noise continued for another 15 minutes after the call. Overall, the stay wasn't that bad--you honestly get what you pay for. It was nice that we could just walk to the beach, but we probably won't be coming back.

Arrived after booking through IHG website and when arrived they canceled our reservations. It was a…read morerude worker who stated he couldn't find our reservation and we had a confirmation they were so unprofessional and better word RUDE and disrespectful! We will never stay or book another IHG!

Your staff were very friendly & helpful. The cleaning staff was the hardest working group of people…read moreI've ever encountered. I would have given a 5 star except we ended up with a dog in the room next to us that barked & howled until his owners came back. Irritating when you have to get up early to catch a flight.

The lady behind the counter took down my wife's credit card information and drivers license…read moreinformation on July 3 2026. She made a copy and wrote down the CVV number and expiration date. On July 5 2026 , we had 19 charges on our credit card that we were not aware of. This was the only place we used this card. I made a police report to South Padre police Department. Lina Trevino, the Property manager told me they have cameras but she could not check them to see who took the information without permission from the General Manager, Veronica Galviz. I called and talked to the Assistant Manger Janeth Quintero, and she gave me the same runaround. Veronica Galviz is supposedly off until this next Friday but I can leave a message for her. These people are committing fraud and don't care about their customers. Look at the schedule and find out who was working. Look over the video footage on the security cameras. Lina Trevino assured me that she was the only one with access to the credit card information. But she doesn't know if she checked my wife in or not. On top of all of this our room stunk. Paint on the walls was bubbled up. It was old and out of date. Sand and moisture all over everything. We got locked out of our room once and had to get the combination refreshed on our door. There is barely any parking. There was a welcome basket on the table that had a melted old Hershey bar and some old out of date drinks. We didn't touch them. The rooms were disgusting. The TV quit working on day 2. Only one ceiling fan half way worked. We paid over $1000 for the time we were here and it was not worth it.

Great stay at the SPI location!…read more Friendly staff! Loved the entire vibe. Good size Room and very clean Super family friendly I would definitely stay here again. **The hotel does offer a military/first responder discount **

We drove down from San Antonio for what was supposed to be a special weekend trip, but our…read moreexperience at Margaritaville was incredibly disappointing. This trip was on our bucket list because we had heard so many great things, but the reality did not live up to the brand's name. The Check-In Disaster Before booking, I contacted the resort to request an early check-in since we were driving from far out of town for just a one-night stay. I was told, "Rest assured, early check-in is available for a fee," which I gladly agreed to. We arrived on Saturday around 1:00 PM, and were given a key to the "last available room." When we walked into the room, there was a naked man inside. Shocked, we went straight back to the front desk. Instead of an apology, the clerk gave me an attitude and snapped that check-in wasn't until 4:00 PM. I explained that we had a pre-approved early check-in so we could change and enjoy the pool and beach, but she simply told us no rooms were available because they had given them to other guests first. Broken Promises & Poor Amenities While we were waiting at the resort restaurant to grab a bite to eat, a manager called to let us know a room was ready. To make up for the naked stranger incident, he promised us a free dinner. Unfortunately, that free dinner never happened--it was an empty promise. When we finally got into a room, it was sufficient, but the rest of the property was highly underwhelming: The Hotel Cleanliness: The entire property was very dirty. The bathrooms looked like they hadn't been deep-cleaned in ages. The Atmosphere & Drinks: The pools were overrun with kids who showed zero respect for older guests, and the drinks at the bar were sub-par. The EV Charger Situation: No one polices the EV charging stations. Despite clear signs stating "No Overnight Parking," people leave their cars parked there indefinitely, completely blocking anyone else from having the opportunity to charge their vehicles. Final Verdict We will never return to this location. Aside from our terrible customer service experience, South Padre Island is just too far of a drive from San Antonio for what you actually get. If you want a beach weekend, you are much better off driving to Galveston. You will get the exact same environment, but with far more options and better service.

Stayed for 2 nights without any issues with room or staff. The only downside is the long walk to…read morethe parking lot from room and vise versa.

We are only one night into what was supposed to be a relaxing resort stay, and it has already been…read moreone of the most frustrating hotel experiences we've ever had. From the moment we checked into our room, there were multiple leaks coming from the ceiling while we checked in and the ceiling of the elevators, creating an unacceptable and uncomfortable environment. To make matters worse, both the shower and sink water smelled strongly of sewage, making basic hygiene unpleasant and concerning. No one was able to shower, brush their teeth or even drink water. We were patient and understanding, giving the hotel ample opportunity to address the issues. They sent a random maintenance man to come "clean the drains" and acted dismissive and bothered by our request. By 10:00 AM, after the problems persisted, we requested a room change. Instead of taking immediate action, we were repeatedly told someone would call us back with an update. Those calls never came. We were forced to continuously follow up ourselves just to get information. By 4pm, they FINALLY told us that our room would be ready within 15 minutes. The replacement room is also a disappointment. We paid extra for a larger room with a specific view and bathtubs, yet the room we were moved to is noticeably smaller and does not match what we originally purchased. We essentially paid a premium for accommodations we no longer have. The customer service throughout this experience has been shockingly poor. After finally arranging a room transfer, the front desk informed us we had one hour to vacate our original room. Then, with ten minutes still remaining before that deadline, we were threatened that the transfer would be canceled because we were "not moving quickly enough." The complete lack of empathy, professionalism, and basic courtesy was astounding. So we were allowed to wait all day for them to rectify the situation but we only had less than an hour at ANY given time to get out when it best suited them? Not to mention, the workers walked into our room without knocking and walked in on us changing and gathering our belongings which is a huge violation. What makes this even more disappointing is that our group has provided this property with multiple room bookings and approximately 10 guests during our stays. Despite being loyal customers and remaining respectful throughout this ordeal, we were treated as though our concerns were an inconvenience. Between the leaking ceilings, sewage-smelling water, unexplained extra charges at the pool bar, failure to communicate, downgrade in accommodations, and hostile customer service, this resort has demonstrated a complete disregard for guest satisfaction. We will not be returning, and based on this experience, I cannot recommend this property to anyone. There are far too many resorts that value their guests to spend your money at one that clearly does not. What's ironic is that this place has so much potential of being amazing. Most of the staff is great, but solely MANAGEMENT needs a refresher on what the hospitality business entails. Especially Imelda.

If you wanna be right on the beach for a reasonable price this is the spot…read more The beach was the first thing I would see in the morning. Watching the sunrise from the patio was breathtaking.No need to drive anywhere. I loved the little laid back restaurant downstairs. The bartenders were friendly and they often had live music. They are also pet friendly. This is a family owned spot so don't expect the Marriott. But at the same time you get a pretty full kitchenette equipped with cups, silverware, plates and sink as well as the usual fridge and microwave. There was plenty of parking. If you can't find parking, there is another lot across the street. This spot is clean, welcoming and a perfect view. I will definitely return. The staff made me feel right at home.

The best deal in SPI Room was clean comfortable…read morelarge....bathroom spotless and the beach decor was perfect. Bar is attached to the hotel but the noise was not noticeable in the room. Friendly staff and plenty of parking for registered guests. We had a larger truck and the parking fit for us. Microwave and working refrigerator in room.

Breakfast was wonderful…read more All the was very friendly and willing to help. Only problem was key cards had to be rekeyed quite often. Pool was very nice, beach was wonderful!

we had an amazing family trip here at the Sand rose hotel our beach view was phenomenal. Ill…read moredefinitely stay here again just not during the 4th of July the beach was overwhelminly packed felt like spring break.