I was looking for a mobile service. I will use Paws on the gears from now on. They did an awesome…read morejob. I was very pleased.

If I could give 0 stars I would. Such poor customer service. Originally it was going to take over 2…read moremonths to get my dog a grooming appointment, but apparently the owner hired a new groomer and got us scheduled right away. Nothing wrong with that, however, the "new" groomer shaved way to close to my dog's skin within her sanitary region. A bad razor burn with swelling and oozing resulted a day later. I took her to the vet, and the doctor said the close shave caused irritation which resulted in an infection. When I confronted the owner, she denied any responsibility for the infection that resulted from the razor burn and wouldn't reimburse us anything because apparently they were not "liable." This is an absolute degradation to their services and an extreme disappointment. We have enjoyed taking our dog there in the past, but I'm not about to let something like this happen again just to have to take my dog to the vet again. The grooming fee is already expensive enough without the addition of an unexpected vet bill. The owner showed little sympathy and didn't seem to care about our dog's well being at all. I would expect a good groomer to take the health and well being of the animals of the upmost importance, but money and pride seemed to have gotten in the way. I guess its too hard to take care of your customers and take responsibility for an issue that one of your staff members caused. I expect better treatment from a "Professional" grooming service.

I will not be bringing any pet of mine back to Dogwood Paw Spa and Resort…read more My dog Millie went in for a grooming appointment and came home with a bow placed unusually close to one ear instead of centered on the top of her head. Later that day she kept shaking her head as if something was bothering her. The following day, while petting her head, we felt a knot exactly where the bow had been placed. Her hair was sitting in a way that made it difficult to see, but when we looked closely there were small red irritated spots in that area. At first we thought it might be a minor irritation and treated it with antibacterial spray, but the swelling worsened and her hair began sticking to the spot. We took her to the veterinarian where the scab was removed and the surrounding hair shaved so the area could be examined. Underneath was a large gash on her head with infection present, and the wound had been bleeding and oozing. Her hair had essentially stuck to the wound and scab, which caused it to pull whenever she moved her head and explains why she had been shaking it. What was most upsetting is that no grooming accident or injury was ever mentioned to me when I picked her up. When I returned to the facility to address the situation, the possibility of anything happening during grooming was immediately dismissed before even speaking to the groomer. It was suggested that my 4-pound dog somehow caused the injury herself, and I was told their employees would "never cut a dog or cover up a grooming accident." I was also told the owner and groomer would call me the next day to discuss the situation. That call never came. Since then, my attempts to contact the owners have been ignored. My calls were not returned and I was blocked from contacting the business on Facebook. At the same time, comments from people asking about the situation or expressing concern appear to have been deleted, while statements denying responsibility remain posted. I have veterinary records and photographs documenting the injury, and the full timeline of events has been publicly documented on my Facebook page. My goal in sharing this experience is not to attack anyone but to bring awareness so that other pet owners can make informed decisions and so situations like this are taken seriously. Millie is now wearing a cone while her head heals. Seeing my dog injured after trusting professionals to care for her has been heartbreaking.

DO NOT COME HERE!!! they cut through the skin on my friends dog and then continued to hide it with…read morea bow and hair covering it. they have yet to be honest or contact her. when confronted they just swept it under the rug and didn't contact anyone like they said they would and continued to block my friend on social media.

Amazing groomers. They are all well trained and knowledgeable of the newest trends and cuts. They…read moreall welcome my dog by his name and play with him he loves going and gets so excited whenever we pull up. They even offer pictures for holidays! Best groomers around!

I brought my dog here for grooming after hearing great reviews from a friend that used this new…read morebusiness recently. They were nice when I brought her in and offered me the "spa package" during her cut which included a massage and brushing her teeth, among other things. The price was comparable to other groomers so I took it. When I picked her up, I was informed that I was being charged 150% of the original quoted price because "she was difficult to cut and tried to bite the groomer". Once I informed the rude front desk attendant (different person from the morning when I dropped her off) that my dog has never tried to bite anyone she backed off and just said she was fidgety. My dog has been to multiple groomers over the years and I've never heard anything but positive remarks about her and her behavior during grooming. This is one of those charges that I really can't dispute if they insist on charging it so I imagine they do it to a lot of people. After this debacle, they still had the audacity to ask for a tip for their service. Seriously? This grooming ended up costing me almost twice what I pay anywhere else in town. This was the first and LAST time I will ever use this business. Don't waste your time with them.

ZERO STARS! Never in my life have I been so disappointed in a petsmart store. five groomers…read morestanding in the corner of the groomer room on there phones, and not one would accept my dog in this store due to the fact I don't Cary my dogs vet records everywhere I go. I assure you she is current on all inoculations and her records are available through her chip app. But that still was not acceptable. I guess it was easier to catch cartoon characters on the devices in their hands than to do the job they were getting paid for. I just did the shampooing myself and saved the hundred dollar tip I normally give to the petsmart groomers who tend to my 47 lbs fur baby at home in Texas, I just dont usually have the time due to the 7/12 work schedule.

Customer service is terrible, especially when getting fish. Cashier was rude as well. Evening…read moretime.

I travel often and needed a place I could trust to take care of my sweet babies while I was gone. I…read moream so happy to have found the Dog Stop! I have been bringing my dogs there for quite some time now. (they also do grooming and daycare). when my dogs are there I can relax, knowing that they are being treated with loving care. I am also able to tune in to the properties cameras to see what my pups are up to. If you are looking for somewhere, you can put your mind at ease that your babies are being looked after how you would want them to be looked after, look no further and come on over to The Dog Stop. You'll be glad you did! Thank you to EVERYONE at the Dog Stop for your loving kindness! It is greatly appreciated!

Please send some love to our sweet boy Archie. He suffered a chemical burn for his eyes today at…read morethe DOG STOP in Lake Charles. The Dog Stop used a shampoo made in Korea that should be diluted with water at 20-1. Should!!! Archie was in pain when I picked him up and when I put him in the car. He could not open his eyes and licked his paw. HE SMELLED LIKE STRONG CHEMICALS. He was bleeding from cuts by the groomer on his both paws . I took him straight to the vet from the dog stop. The vet immediately diagnosed him with a chemical burn from the shampoo. The Dog Stop owner blew it off as just a common thing that happens. IT IS NOT COMMON FOR A DOG TO GET A CHEMICAL BURN FROM GETTING WASHED!!! It is not common for us to bring our dog home and hope and pray that he is not blind for the rest of his life. It is not common for us to watch him suffer so much! He can barely open his eyes. The color in his eyes has faded, The vet does not know if he will be blind or not. We just have to wait and hope ! The Dog Stop - Lake Charles - be aware if you visit the The Dog Stop - Lake Charles. We informed the owner how serious this situation was and he reminded us that we signed a waiver. They are heartless and will never touch our dog again. Who saw my baby knows that he is healthy and playful wonderful dog, look at him now My heard is breaking for him. I brought a perfectly healthy dog at 8 am, and by the lunch my baby is almost blind. How possible do not see it?! Ignore it?! .. This is their phone number. 337-246-9194 Please please share and be aware!!!!

I had gotten my dogs ears done by dr.gill and hes done an amazing job i love how my boy looks with…read morethe battle crop wasnt cheap but it was worth it knowing how badass my pup looks now they were friendly and very nice people I'll recommend going back there place is nice and clean also !

Everyone who works here is so nice! I'm really glad I started bringing my babies here. Thanks for…read moreeverything :))

Best vet in SWLA hands down! Super kind, attentive and professional. The whole staff has been and…read morecontinues to go above and beyond for everyone. Been bringing my pets to them for years now, from day 1 they make you feel like family.

I'm giving this clinic a five star review because of DR. LINDSEY WHITEHURST. She is the closest…read morething I've found to a proactive vet in the lake area, a vet who is truly concerned with healing rather than building up your bill. I personally believe we over vaccinate by vaccinating every year. I was looking for a vet who offers titers. A titer will test your pet for antibodies and let you know if they need to be immunized since we now know that several vaccines last for several years. This way your pet can avoid being over vaccinated. I called all around town and one by one vet clinics simply told me "no". Or "what is that?". Dr. WHITEHURST made a note, called the lab they used, and is now giving me the option to do titers on my pets. Thank you dr. Whitehurst. You represent the next generation of medicine the lake area is missing and in desperate need of. So proud of you!!!

We recently moved to Lake Charles with our senior Pomeranians and are so grateful to Country Club…read moreVeterinary Clinic for helping us treat our dogs' various health issues in their final years. Last week, one of them started declining very quickly, and Dr. Briley took extra time to explain her condition and what she was experiencing with the utmost compassion. Once we realized she wasn't able to recover after days of treatment, Dr. Briley helped us navigate the "not too early/not too late" conundrum of euthanasia and was able to come to our home to help her pass on. For a day you never want to come, it was the absolute smoothest and peaceful experience for our little girl. The staff was all so kind and considerate during this difficult time, and even sent us a card in which each one of them wrote a sweet message with their condolences. Country Club is now helping us keep our remaining dog as comfortable as possible for as long as possible. I am beyond happy with the treatment my dogs have received from both Dr. Mocklin and Dr. Briley, who complement each other very well. Thank you!

The Veternary doctors are both very thorough and caring. The clinic staff are all helpful, caring,…read moreand accommodating. The clinic is spotless and smells amazingly great for a veterinary clinic.