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The Pet Set - Midtown

4.0 (140 reviews)
Closed 8:00 am - 5:00 pm

Services - The Pet Set - Midtown

Bath and groom only

The Pet Set - Midtown Photos

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Recommended Reviews - The Pet Set - Midtown

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Bald spot
Jan Matthew A.

Unfortunately I had a bad experience with Pet Set. Despite it being recommended and it's high rating on Yelp, I had an anomaly of an experience. We arrived for our 9AM grooming appointment. We were told that typically grooms take 4-5 hour window and we have 1 hour to pick up after the dog is done. Customer service was friendly and really knowledgeable. I got a text at around 11.30AM that my dog was done. He looked fine at first glance at the store but after getting him home we noticed a few things. He has a razor burn near the private area that is still irritated a couple days later. There is a patch of a bald spot towards the back of his private area that (from walking behind him) makes him appear as if he has two butts. Lastly the cut on the face was really close and not carefully done. This is evident in that his eye lashes were also cut and uneven. Unfortunate that we didn't have the same experience as everyone else. I didn't catch the name of the groomer since I heard everyone is pretty good. For reference I have a poodle mix and maybe that's not a common cut here. This review is only for the grooming service. The store front people were really nice and I could see this being a good store otherwise.

Rodney K.

I've never had a fur baby enjoy going to the groomer until now. Nicole is amazing and Charlie loves his new salon

Jinlin W.

FOR YOUR PET HEALTH, DO NOT COME!!!I have to say they are really good at passing the buck. After grooming and before I took my cat back to home, I saw he's dropping tears heavily and with liquid green eye boogers. And the eye on the left is hard to open. I never saw that happened before. I thought it's not a big deal - maybe just too upset for taking a shower, and it will get better soon, so I take him back to home. In these 3 days, my cat has been dropping tears heavily all day and come with a huge amount of eye boogers. I have to clean his eyes very frequently these days. His right eye seems hard to open then the other. Then I started to think he might get eye infection after that grooming. So I called the grooming shop for help. No surprise - they didn't not want to take any responsibility at all. Recipient pushed the call to the manager and the manager pushed the call to groomer, and groomer insisted is not their problem. What's more ridiculous is the groomer said my cat just allergic to other things like food, or environment... He is a indoor cat, and I treated him the same foods every day before and after grooming... I really hate myself these days of spending over $130 to this place, and my cat got eye infections. I'll take him to the vet to see what's happening. But one thing i know is I will NEVER come to this place again!!!

Lana S.

Lexy came back to me with an open wound - John, the groomer, tried to cover it up and Ashley, the Manager, would not apologize for any wrongdoing, as it seems the groomers operate on their own independently of Pet Set. Thats a fancy way of saying 'No Liability. Dont talk to us. Talknto the Groomer that F'd up.' Im completely amazed at the handling of my 15yr old Maltese and wont be going back. Customer Service? Are you kidding me. The best part is they claimed Lexy somehow made the 3/4 in wound on her own after the grooming, as they watched the video feed and their was no indication of a cut. Really its the most preposterous excuse Ive ever heard for mishandling and lying to a customer. So far from OK. Accidents happen. The least I expect is honesty and an immediate call.

Yorkie Grooming

They do a really nice job on my yorkie. She doesn't like other dogs so I appreciate the quick service of having them contact me with estimated timelines to ensure she isn't waiting extra. My dog most recently got her summer cut and they did a nice job of making sure she was short haired all around. Convenient location and cute shop.

Lewie, cut by John Daza.
Teva C.

This review is for John because for Lewie's 1st year, he cut him like I wanted. Never an issue. Now, one time the person that was his helper got a little ambitious one day and cut my boys beard, but John handled it. I judge businesses on how they handle distress(lol) and customer service issues...John knew I was about to set it off over my boy's beard. I did take him back after the incident, and JOHN took care of my baby as usual. So he still gets 5 stars. Look, y'all apparently aren't going to John. This review is coming from a military vet, so I'm particular and I want him cut how I want. Don't be passive, tell him what you want. Thank You John! I rarely write reviews, but I wanted to make sure I did this time.

After
Stephanie T.

A magical transformation, my poodles look beautiful. The Pet Set - Midtown has outstanding groomers. Don't hesitate to stop in, staff are super friendly and professional. Great selection of pet merchandise as well.

I know...I'm cute. Blueberry facial is working!!!

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4 years ago

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7 years ago

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5 years ago

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4 years ago

Excellent grooming. The staff is always friendly and takes great care of our mini Goldendoodle.

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9 years ago

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Ask the Community - The Pet Set - Midtown

Is there breed restrictions?

Hi, We are selective with all breeds. Animal Grooming requires the pet to participate in the service. Pets that are uncontrollable, aggressive or prone to biting are usually referred to a veterinarian office. Please give us a call to discuss your… 

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Review Highlights - The Pet Set - Midtown

He did exactly what I wanted him to do and my dog smelled great and looked really cute in his bandanna when I picked him up.

Mentioned in 4 reviews

Read more highlights

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This is a long overdue review. I just happened to be scrolling for a specific text and pulled up…read moreold text exchanges with Karen from my days in Atlanta. And realized I owe this fantastic person a review. A very long story short, in 2015 I found myself in temporary housing after a move back to Atlanta to start a new job. It was a very difficult situation with two rescue dogs that suffered from anxiety/separation issues. The day prior my daytime pet arrangements had fallen through. I also had work travel imminent. I was in a panic and massively stressed. The same day I called Karen, she showed up to meet me and the two pups. They took to her immediately, even my ultra scared/shy guy who shivered and shook around people. She confidentially handled them, kindly calmed my anxiety over the situation and had it under control. She could double as a therapist!!! The next day while I was at work all went totally fine with their walk. I even received text photos with details of how it went. The pups were happy, I was relieved of stress and life suddenly became simpler. For simplicity sake I've glossed over a very trying and rough time in life. But for Karen and her team it would not have turned out so well. With a world of gratitude and thanks, I HIGHLY recommend.

The Pet Set - Midtown - petstore - Updated July 2026

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