They are completely unreliable. They overcharged me. I wouldn't trust them with my pet ever again.read more

Cat Owner!...Speaking on behalf of my lovely cat…read more First time I had Jacob stop by to help provide for my cat twice a day for 15-30 min, he was a newly adopted 2 yr old boy. Incredibly standoffish at first, my cat became perfectly comfortable around Jacob very quickly. I was away for nearly 2 weeks. Jacob only took about 1 or 2 days for my cat to get acclimated to him. Fast forward 4 months later (a much shorter trip that I'll be on, and still a naturally skittish cat) but he remembers Jacob!! Usually he hides for a while but he seems to have immediately smelled Jacob's scent and felt comfortable with coming out sayin' hello and possibly having a bit of play time. I'm so happy to know that Travis can happily expect someone he trusts and looks forward to seeing! The best part of this service is the photos and real time text updates during the appointments. A serious A+ for communication. You can call in, text, discuss everything with him down to whichever specifications necessary (i.e food, behavior, etc). Nothing beats seeing your little one in real time via photos and understanding how they're doing through direct messages from the person that's taking care of them. It's a huge amount of stress off of your shoulders during a trip away. You've been fantastic Crate Escape! Thanks for making me feel secure that my little guy is taken care of and feeling good :)

I haven't had the best experience with one of their groomers. The rest of the staff is actually…read morevery nice. I dropped my dog off at 8:30, and was greeted by Nicole another person at the front desk. The groomer, Alarria, hadn't arrived yet. When I dropped him off I asked them to check and see if he was excessively matted in any areas so that I could try to get any of the matting out and also so I knew what to expect. They called the groomer and described what was going on and let me know that she said she could handle it , I even brought them the specific shampoo the groomer recommended for detangling. The groomer texted me at 10 and said " Hey This is Alarria from The Pet Set , So I've examined Hendrix and todays total is going to be $235 . $135 for the bath, services , and haircut . $100 for the dematting process". I said ok sounds good. At 1:30 she texted me letting me know his belly and sides of face needed to be shaven due to matting. I said ok, and said I just want it to look appropriate. I just didn't want it to look bad. At 5:30 I texted and asked if she was still grooming him and she said yes. And then at 6 PM she texted me this "Hey so , After working on getting off all the Matts safety off it took a lot more work than originally expected. I had to get other groomers to help me hold and demat him through the whole service so he wouldn't move and so we were able to get him finished in a timely manner. With that being said today his price would be $285 . Payments today will be made Via Cash , Cashapp , Zelle , and / or Venmo ." I'm not sure what she meant by getting him done in a timely manner because he had been there for 10 hours. And she was trying to charge me and additional $50 on top of the initial $100 dematting fee. She was still working on his face when I arrived and you could tell she was rushing. She also told me that I was going to have to put in work to get the Matts out of his face which but I had agreed to having it shaved down. So she went back and shaved it down. Even after him being there for 10 hours you can tell parts of his cut was rushed. His ears are uneven and the hair around his privates is not cut properly. I expressed my concern with her charging me an additional $50 on top of the fees I already agreed to and she got mad and said I'm always difficult and that she refuses to ever groom my dog again. This was my second time coming. I never got upset and remained calm although her attitude was really bad. They also told me I could only pay via Zelle or cash app directly to Alerria which I thought was weird but I paid the initial agreed upon amount of $235. I think the should have set dematting prices on their website and they should also limit the number of dogs they take at a time so that there isn't such a lengthy wait to get your dog back and they can pay more attention to the details of their work. I would have liked to of spoken with the owner or a manager but maybe after writing this review someone will reach out.

Unfortunately I had a bad experience with Pet Set. Despite it being recommended and it's high…read morerating on Yelp, I had an anomaly of an experience. We arrived for our 9AM grooming appointment. We were told that typically grooms take 4-5 hour window and we have 1 hour to pick up after the dog is done. Customer service was friendly and really knowledgeable. I got a text at around 11.30AM that my dog was done. He looked fine at first glance at the store but after getting him home we noticed a few things. He has a razor burn near the private area that is still irritated a couple days later. There is a patch of a bald spot towards the back of his private area that (from walking behind him) makes him appear as if he has two butts. Lastly the cut on the face was really close and not carefully done. This is evident in that his eye lashes were also cut and uneven. Unfortunate that we didn't have the same experience as everyone else. I didn't catch the name of the groomer since I heard everyone is pretty good. For reference I have a poodle mix and maybe that's not a common cut here. This review is only for the grooming service. The store front people were really nice and I could see this being a good store otherwise.

Not only can we leave town and rest comfortably knowing that our three dogs are well cared for and…read moreloved, but I honestly believe they are more spoiled than ever every time we return. Communication is excellent , the house is always clean and it's the best service we have ever had with a pet sitter service. Professional, kind and caring. Can't give them enough kudos!

This is a long overdue review. I just happened to be scrolling for a specific text and pulled up…read moreold text exchanges with Karen from my days in Atlanta. And realized I owe this fantastic person a review. A very long story short, in 2015 I found myself in temporary housing after a move back to Atlanta to start a new job. It was a very difficult situation with two rescue dogs that suffered from anxiety/separation issues. The day prior my daytime pet arrangements had fallen through. I also had work travel imminent. I was in a panic and massively stressed. The same day I called Karen, she showed up to meet me and the two pups. They took to her immediately, even my ultra scared/shy guy who shivered and shook around people. She confidentially handled them, kindly calmed my anxiety over the situation and had it under control. She could double as a therapist!!! The next day while I was at work all went totally fine with their walk. I even received text photos with details of how it went. The pups were happy, I was relieved of stress and life suddenly became simpler. For simplicity sake I've glossed over a very trying and rough time in life. But for Karen and her team it would not have turned out so well. With a world of gratitude and thanks, I HIGHLY recommend.

We've been loyal clients of Buckhead Paws for several years. Their very accommodating service…read moreallows us to leave our dog and cat in the comfort of our house without stress or worry when we go on a trip. The staff are dog owners themselves, not only do they understand the details of caring for a pet, they really adore animals. We recently returned from a trip. Our sitter was AMAZING! While we were away, she gave us updates the entire time with photos and took our energetic lab on long hikes. Our cat was given lots of head scratches and tummy rubs. We came home to a couple of chilled out, happy healthy babies. It's priceless to be able to depend on Buckhead Paws for a worry free get-away. They truly are the best, and we have had some experiences!

I started using Buckhead Paws when I moved to Midtown in April. They are fantastic! I travel quite…read morea bit so it was important to me to find a regular person that my cats would get used to. Mark has always been super responsive and helpful with scheduling and Laura, my regular pet-sitter, is incredibly friendly and makes me feel like my kitties are in great hands. It's obvious that she truly cares about the pets she watches. Adam has covered a few times and is also a wonderful sitter! They stay in contact, show when they say they will, and send adorable pictures. I am very happy with their service and highly recommend them.

She enjoyed company of other dogs within the facility and staff/management very responvisve.read more

Cute daycare tucked away in a place that is very nice. My dog LOVES it here but my dad doesn't. He…read morehates the smell, and I can't lie it's not the best smell, but other than that it's great. My dog goes to sleep KNOCKED OUT. Workers are super nice to us, since we had an older that used to come here that passed away. Great place.

CutiePaws has the best pet sitters! I feel so at ease that my cats are taken care of in their own…read morehome while I'm away. Heather, the owner, is fantastic to work with and from the start, I knew going with this reputable, professional company would provide the best care for my pets. I've been able to travel even more knowing my fur babies get the love they need while I'm away.

I literally cannot RAVE enough about CutiePaws I have had the ABSOLUTE PLEASURE of getting to know…read moreand speak with both Heather the owner, as well as have 3 different, AMAZING sitters in two different apartments in Atlanta. Stormy LOVED Lizzie and NICOLE WAS OUR FAVORITE Hallie was also amazing- I wish I had had more time to get to know her before moving out of the city! Regardless: The pricing is affordable even for me, a recent college grad, which is saying something (VERY fair priced in my opinion) and if you need a pet sitter in ATL that will come to your own home, allows you to meet the sitter and host a Meet&Greet with your pet(s), then I'd be hopping online or calling in to see if you can also experience the wonderful peace of mind knowing you're able to leave your fur children in safe hands (AND GET PICTURE UPDATES DAILY TOO!!) P.S. HEATHER OPEN CUTIEPAWSINDY soon Stormy and I will miss everyone at CutiePaws in Indiana!

My corgi Gus has been part of the Bark & Board family since we moved to Atlanta 4 years ago. Gus is…read morea "special needs" dog in that he's a rescue dog that's not fond of too many people or other pets. He's a loner until he decides he likes you, then you're in! Over the years, the B&B family have gotten to know him and they all have varying levels of comfort with him, Sophie being the stand out and could have easily replaced me as his mom! Despite Gus's lack of interest in most beings that aren't a tennis ball, everyone makes a concerted effort to get to know Gus and his quirks, ensuring a safe and enjoyable experience! When there was an issue with another dog, not started by Gus, the B&B family immediately let me know and we solved the issue together, again with their team being absolute rockstars in care for Gus's small wounds before I could get back to him. I mention this story because there's always someone on a review site for doggy daycare and boarding with a bad experience who talks about it, but doesn't go into the detail of how the company made it right. Bark & Board have become trusted advisors and custodians to my dog for 4 years, and we cannot thank them enough for giving Gus a safe, loving, and comfortable experience for over 4 years, and will continue to do so and care for my little buddy. For anyone without a "special needs" dog, they will love your pet like their own and will get much more out of the themed days, photos & videos, "paw-gress" reports. But if your pet is a little more like Gus, rest assured, they will be in great hands!

Im sorry.. the people were nice enough but they did a complete hack job on my puppy. They had me…read morepay the balance after deposit first before seeing him and...... wow.... I know why. It's horrible. I explained what I wanted.. the layers I loved about my puppy's coat the fluffiness... and it's like they just shaved him and gave him back... no blending, not even.. no shaping. I'm so sad... it's not even going to grow back nicely. They really messed up my dog's beautiful coat. I was in complete shock... and so flustered I just had to get out of there. But I should have stayed and expressed how horrible he looked. I'll call in the morning but... it was the worse. I'll let you be the judge.

Needed a quick solution for my pet to stay while visiting my cousin and fur babies are not…read moretolerated due to allergies. I searched out a few then chose this one. They were very accommodating and sent pics to assure my fur baby was happy in that space and that is the main thing any pet parent wants to know. Oh and the price was right!! I will definitely use this service again!

From the owner: We believe elite pet care and products should be available for everyone. Every pet deserves a…read morewagging tail and a smiling face and we are grateful for every opportunity to give your pet just that.

Responsive, professional, and accommodating staff. Can't recommend them enough and appreciate…read moreeveryone for taking such good care of Birdie for her groom + day care

Overall, just a solid daycare and boarding facility. Great staff. Great service. The boys love it…read morethere

I don't understand how this cut could have been completed and looked over and decided that it was…read morefinished. I've been going here for years and it's always been subpar but it's close to my job. The entire underside of his head has long, uneven, janky long patches. Every single piece is uneven with it's counterpart. He left a matt on his face. Random long pieces out of his ears. Random long pieces everywhere. One side of his snout is shaved close and the other isn't. There's shave marks all over his body, and he shaved his ears down. It's a shihtzu, that is not how you cut shihtzu's hair. I own a hair salon, I could have done so much better of a job. This was treated as an all over buzz down, not groomed. This is not a cut, style, or shape this is just a buzzed down hack job. I asked for a refund, he said he would "fix it". There's nothing to fix it's all hacked off. He said he doesn't give refunds, and as a salon owner I know that he could but just doesn't want to. I paid $135 for this for 2 dogs. Atrocious. I've never been amazed here, so this is not dog grooming, this is the dog buzz cut shop. If you don't care what your dog looks like, I guess go here. Oh, and he did not give them a bath, they came back smelling bad. So...just a hacksaw shave all over for $135, not fixable, and no refunds.

First visit with Doggy Styles so my little guy could get a much needed summer shave. I was a little…read morenervous about the free roaming with other dogs since he is so small - but Alejandro was very conscious and aware - so all went well! He is very welcoming and has great communication. I've tried a few other groomers and I always pick Jackie up wishing they had done something a little different, but his first grooming here and it is perfection!! Definitely will be my go-to from now on for his grooming! Thanks Alejandro! See you next time!