After recently completing my post opp/injury rehab with Advanced PT in Cape Coral after over 20+…read moreweeks of hard work I would absolutely recommend this facility to anyone in need of recovery and physical therapy after an injury or operation! My therapist/trainer and the de facto team leader of this facility, Lucas was right by my side every step of the way with helpful advise and a slow, steady and consistent approach that got me moving functionally again without pushing me too hard as to re aggravate my injury. I got to know the whole staff while I was there and I can assure you their positive attitudes are contagious! I really enjoyed getting to know all therapists and assistant trainers at this location. I had a chance to work with Troy, Amy, Madison, Nicole at one point or another and they were all very knowledgeable and helpful! Karen and Kayla at the office/front desk always made billing and scheduling a breeze. Convenient location just a half block off of Del Prado in central Cape Coral with plenty of safe parking for my nice truck in a private lot exclusively for APT clients. I highly recommend them, great experience!

After Rotator cuff surgery I have been visiting here twice a week. Jeff, Troy and Ketul are great…read more The exercises given for strength and flexibility have improved my arm shoulder immensely, plus of course exercising at home every day I do not see them. Highly recommend their professionalism and personal ethics. RL

I recently assisted a friend who is suffering with memory loss at their rehab facility. Her…read moretreatment was great and activities were amble as she is very much a people person. I was pleased with how she was treated. I was particularly impressed with dealing with the social worker office who advised me of her insurance coverage. She received quality care during her 20 day visit. Dining for the guests is very nice. Many residents eat in their room but my friend chose to eat in the Bistro dining room. She made friends quickly and on severely occasions I had lunch or dinner myself there and was required as a guest to pay nominal fee but the servers told they couldn't accept a gratuity. The staff was always pleasant and patient with the guests.

I spent 2 weeks in the Skilled Nursing Facility. I was happy with the nurses and CNA's there. I…read morealways got a timely response when I pressed the nurses call button. They had cleaners come into the room daily. The food was good and you had choices. I wished they had PT twice a day instead of once. Overall I was pleased with my care there. Sharon R.

Awful! they refused to test for a UTI after I requested it three times. My loved one ended up in…read morethe hospital with a severe UTI. A Few months later my loved one was rushed to emergency where she coded but was revived. Her hemoglobin was 2.5 (should be 13-15). Nursing home staff failed to notice she was bleeding internally when changing her diaper. She spent two weeks in ICU & another week in step down unit. We put her into a different nursing home. Hoping for better care.

the worst place I've ever had to take a loved one. my grandfather was plainly neglected and almost…read moreabused because of the absolute disregard they had for his well being. My mom told a nurse several times my grandfather cannot be lifted by his arms due to severe neuropathy and nerve pain, to which she still proceeded to pull him by the neck and arm even AFTER being told twice not to do that directly in front of my mother. He is currently in the hospital with neck muscle damage and a torn muscle in his shoulder. Enough said. if you need more details check my google review.

I went in for therapy, had good sessions with the therapist. However the woman at the front desk…read moremade a mistake with my insurance. I did 3 sessions with an add on that I was told was free. After the 3rd session they informed me of the mistake and that I owed the balanced. I was upset about it and they were not willing to budge on their mistake. I quit going there because of this. Before I left I asked if I owed anything else and they said no. 6 months later I got another invoice for more that was not covered by insurance. I tried to argue it but they go through a 3rd party for invoicing and office manager never reached out to discuss the issue.

I have no ax to grind with the employees, they did their jobs effectively…read more However, after being bounced from one employee after another for physical therapy, I requested that I work with just one therapist. The receptionist agreed with that and set me up for two weeks in advance for one therapist. Unfortunately, after one visit, I was back to a different therapist. In addition, Apex (at least at this location) does not offer traditional tens therapy that my insurance WILL cover. INSTEAD, they only offer their preferred "DC current therapy" that costs $30 per visit. If you go on the website for this special therapy tool (Neubie) the manufacturer promises this, copied right off their website: "It is THE device proven to add incredible cash-pay revenue to your clinic" Now I really don't know if there is any value to this special shock therapy, and if I was sure it would work, I would be happy to pay for it out of my own pocket. But there is no guarantee. I'm really bothered that both therapies aren't offered, and give the patient a choice. Maybe it's the incredible cash pay revenue?? I canceled all of my remaining appointments.

My experience working at Rehab of Cape Coral was outstanding. From the top down the facility is run…read moreby helping hands who care. The administrator Brad, is an individual who goes above and beyond to make sure the facility is a fun, clean and welcoming Rehab center. He is a pleasure to work for and motivates the staff to care above and beyond for each patient staying in this facility. The daily activies keep the patients busy and having fun while the therapy team gets patients back on their feet post operative surgery. 10/10 would recommend Rehab of Cape Coral!

Encompass is the best rehab hospital I've been in. All of the staff, from office,food…read moreservice,janitor,doctors,nurses,cna's,and rehab staff care about you and you and your recovery. You have intense rehab sessions designed to your needs. I came in not being able to lift one leg. I left walking with both feet. Thank you all . I

I not only got sent home without pain meds they also didn't give eliquis no script for either and…read morethen they tried to blame me saying why didn't you tell us before you got discharged and I did ask about eliquis and when I called they talked about price of eliquis what's that hot to do with anything if I need it I need it my home therapy said I'm the third patient she sees had the same problem I will say the PT and OT are GREAT

For the most part very good therapy staff. However, the…read moreoffice wanted to charge me a $30 dollar NO SHOW FEE for 2 days I was sick with strep throat and had a fever. I did call both days I had to miss but apparently they still considered it a no show. I find this is a harsh policy. I couldn't help getting sick and it was definitely unexpected situation. (If I was in a bad car accident and canceled a couple of sessions they would consider that a NO SHOW??) Again, I did CALL each time to let them know I was sick.

Have been going for a few weeks now for hip pain. Was referred to PT by Pain Mgmt Md. it's…read moreconveniently located, ample parking and in a safe location. The staff is excellent, quickly identifying the causes of my discomfort and developed a treatment program. I'm extremely satisfied with the process I'm making and the pain and discomfort is reminiscing.

This husband/wife team recently completed several weeks of therapy at Pelletier Rickert…read morePhysicalTherapy, and we were both thrilled with the results of our experience. One of us did sessions in preparation for a total knee replacement here, and the other had to do the pre surgical therapy in another state because we were in that state for the Thanksgiving and Christmas holidays. The one receiving prep at Pelletier Rickert was much better prepared for the total knee replacement, and progressed much better after the surgery. The staff is knowledgeable, skilled and above all, compassionate to individual needs. There has never been more professionally run business in meeting our physical or health needs. We actually looked forward to our visits, and felt like family with both patient and staff during our experience. Post surgery, both of us were walking without the need of a walker or cane within a day. Our progress was beyond anything either of us expected post surgery. While our surgeon was excellent, we also feel our therapy also greatly contributed to these results. If we need physical therapy again in the future, this would be our number one choice.

Very personal and friendly. They know you by name and explain the process very simply.read more

This is a very highly professional organization for physical rehab in addition to the rehab portion…read moreof this facility. The nursing care was outstanding they know how to operate a high and facility. If you have to go to a rehab, we would highly recommend it

My mother, who has been living in an assisted living apartment at Terracina Grand for the past 6…read moreyears moved to The Gardens at Terracina Health and Rehabilitation after she had a stroke. We spent a long time looking for the right place for her and were happy to have found this one. My Mom is 91 years old and has had frequent hospitalizations in the past 10 years and we are so grateful for the care and patience with which she has been treated for this extended period of time. She has several physical therapists and occupational therapists in both the Gardens as well as her apartment at Terracina Grand and they always work with her to build up her strength and get back to a normal way of life. She has been in a wheelchair ever since her stroke but there are always enough CNAs and Nurses who monitor her medication and get her to and from the bathroom, as well as work with her when she has problems swallowing. The food is very good particularly at the Gardens and even though it sometimes must be softened so that she can easily eat it, she is usually able to rehabilitate herself with the help of the wonderful people who attend her there. We couldn't be happier than to have a place such as The Gardens for Mom to recuperate in until she is strong enough to go back to a more independent lifestyle which is available at Terracina Grand.

Our experience at Encompass Health Rehabilitation Hospital of Naples was extremely disappointing…read moreand stressful during a time when our family should have been focused on healing and recovery. Rather than feeling like individualized, patient-centered rehabilitation, much of the stay felt like a box-checking exercise. We repeatedly encountered rushed interactions, poor communication, and a lack of attention to the patient's unique needs, goals, limitations, and pain levels. As family members advocating for our loved one, we often felt dismissed rather than listened to. There were ongoing concerns regarding delayed pain medication, inadequate overnight medication management, missing or delayed safety equipment, and charting that did not always accurately reflect what was actually happening. We also felt that important information provided by the family was not always taken seriously, despite our being actively involved in the patient's care and discharge planning. One of the most frustrating aspects was the perception that facility processes and discharge timelines sometimes seemed to take priority over the patient's actual condition and readiness. We frequently had to push for appropriate equipment, services, and accommodations that should have been part of a collaborative rehabilitation plan. The therapy itself had some bright spots, and there were individual staff members who genuinely cared and tried to help. Unfortunately, those positive interactions were overshadowed by larger issues with communication, responsiveness, and overall patient-centered care. Rehabilitation is about more than completing tasks and documenting progress--it is about listening to patients and families, treating them with dignity and respect, and creating a plan that truly supports recovery. Sadly, that was not our experience. I hope this feedback leads to meaningful improvements for future patients and families.

I broke my hip from an accident 12/27/25 and was in NCH Hospital North Naples for a few days (not a…read moregood experience there, see other review). On 12/30/25 around 4 pm I was admitted to Encompass. I stayed there for the next 11 days. Food A Doctors Cruz and Presley A- P.T. and O.T. staff (3hrs/day) A- Day Nurses and aids B+ Night Nurses and aids B Housekeeping/cleanliness B Case Manager C I was told that I would be discharged 1/12. Therefore, I was astonished that I was told at 3 pm on 1/8 that I would be discharged on 1/9 at 1030 am. I was totally not prepared to return to my home (I live alone). I had no special equipment like walker, commode (to go over toilet), and shower chair. They said they could loan me one of their walkers and I could return it later - what? I appealed this discharge to Medicare, but was informed about 3 pm 1/9 that my appeal was denied and so I was discharged on the morning of 1/10. Overall, Encompass was very good for rehab.