I went to uhaul this morning because i wanted to get a trailer hitch installed on my truck. I…read morewalked in there were 3 employees, 2 were helping customers and one picked up the phone and dialed a number, no one greeted me at all, a guy being helped had to go to his vehicle and still was not acknowledged. I stayed a few more minutes, still not acknowledged, so I left and went down the street and got my hitch, will NEVER go there again, difintely need for customer service classes at this location

Are you kidding me? I picked up the truck. The people behind the counter couldn't appropriately…read moredispatched the truck while the truck was in my possession. I got calls that said my reservation had been canceled and then afterwards I was told I hadn't paid for the truck even though a payment posted to my credit card worst experience ever. I'll never go back.

Got to this location literally 15 minutes before closing to pickup a reserved trailer…read more We took one look and realized it was too small. Andre was incredibly supportive and allowed me to cancel the smaller trailer and rent the larger one. By now it's 7:00 and they're closing time. It gets worse friends. Andre comes out to attach the trailer only to inform me that the ball on my trailer is too big. Andre once again to the rescue. He and I go back into the store where he assists me in purchasing the correct size ball and back to the trailer. Already two steps ahead of me, he has the tools in hand and gets the ball swapped out and the trailer attached in no time. At no time did Andre act like he was put out or frustrated at being held up in closing and going home. He provided well beyond fantastic customer service. Highly recommend this site for any rental needs.

I went to the U haul moving & storage of Steele Creek/780072(SASH the Manger)…read more I want to see about renting a pod or box, the one you can bring to your home to fill up with your moving stuff. I wanted to understand the logistics of how the service work. L was told by the manager, that I can"t leave , the pod ,because it may be broken into, I told him I never heard of anyone breaking in a Pod or box. I am moving with small amount of help , so I wanted to know how long can I keep, the pod, so I can fill up each day then on day of moving I would have family there to help me to finish. He wanted me to fill it, then allow them bring back to U haul and charge me, then when I needs to finish filling the box or pod bring back from U haul , and charge me again. So since it just me I want to filled each day. He suggest that call service to get a better deal, because he was not going to adjust, which would cost me $300 to $400 dollars. His attitude was awful, nasty reactions toward me, I have rent several times from U haul in the past. Never experience this behavior before. My experience with Sash the manager , is like the Lynching I"m sure my that my ancestors felt. My experience with SASH the manager is -0-

It was difficult trying to find the main entrance to this location at 1400 S Mint St, Charlotte, NC…read more28203. The phone number I had for Penske wasn't the one for the actual location. You have to call the actual hardware store itself. I had to ask an employee at a neighboring company where the entrance was, and that's how I found out. Upon arrival, it took about 10 minutes for a Penske associate to come and assist me after being paged. Next, I was told that the truck I had reserved wasn't available, even though two were sitting outside. I was told I'd have to get a larger truck at no additional cost to me. I did not want that. I wanted the truck I reserved. It was then that I found out that, though my reservation was for that day, the other person who had reserved the same-size truck wasn't due to pick up her truck until three days later. The associate called and asked if the renter for the Monday reservation would be okay with a larger truck, so I could get the truck I reserved, but she refused. I was told they didn't have my truck available. Then magically, the truck showed up after I pointed out that there were two of the same-sized trucks outside that I had reserved. Apparently, one of their staff members did not inventory one of the trucks into the system after it was returned. So, I wound up getting the truck I reserved. The entire process took close to 40 minutes. I was frustrated, and no compensation was offered for my troubles. This wasn't impressive, given it was my first time renting from Penske. The associate seemed incompetent and disorganized, to say the least. It was a horrible experience. The truck didn't seem stable while I was driving, but it got me to my destination safely. I don't blame Penske for the issue; I blame only this particular location. My advice? RUN!!!

First time renting w Penske we had a one way rental to NC & the KOP store was extremely helpful -…read moretruck was new & clean!!! Will definitely use in the future!

The rental lady is rude as heck she even cursed at me and said just put the damn money on the card…read moreif i didn't need my truck now they would not get my business never again this location then she quoted me a price came back and had to leave again and put more money on my card

After using their services to rent a truck two days later I noticed over 300.00 in charges on my…read morecredit card statement. Someone had used my information and filled the trucks up at different gas stations.

I worked with Tim Becker on a large scale event rental on May 4. We had a lot of moving pieces and…read moreTim was there every step of the way. Tim was able to get us 2 - 53' refrigerated trailers and 6 - 26' box refrigeration trucks for a beer festival. Tim was on top of it making sure that everything was picked up and delivered as promised. When we ran into an issue with the dock we were using, he was able to do some quick thinking and get a tech on-site for us on Saturday morning before the event. I could not recommend Tim or Ryder more for the services provided to us on May 4. I will 100% be using them again.

DM stepped in and made things right with a 2 day rental credit. It can be hard to stay ontop of…read moreeverything on a daily basis, so when a company works to make an error right, I always give them a second shot! Worth the visit, just be prudent on details (as with anything).