0/5 stars. This place is absolutely ridiculous. Tricia is not what I would expect from a manager. You think that after years of being a manger she would be better at making excuses, but she isn't. I've been here a month and a half and am still trying to resolve MOVE IN DAY issues. They have the same excuse that the doors are on back order, or we are short staff. NO the doors are not on back order because my roommate got his doors fix but mine still have holes in them/ won't properly shut. If I wanted to live in a place that had holes in the doors I'd go live in an abandoned warehouse. A maintenance man came over 2 weeks ago and fixed some of the stuff and said he'd be back on that same Thursday. That Thursday rolls around and he never showed up and no one ever contacted us to tell us that he wouldn't be coming or when to expect someone to come finish the job. The maintenance man coming was only after I had bothered them about 4-5 times to come fix everything. You think adults that run a company would get things done the first time instead of having to be reminded like 5 year olds. I sent in another maintenance request this Monday and my friend who lives in the same apartment complex submitted one 5 minutes after mine and she got a call just a few short minutes later about her issue, meanwhile I got nothing. Absolutely NO communication, which at the end of the day is the LEAST a company can do if their not going to do anything else to resolve the issue (THEIR JOB). When I went to talk to Tricia today she said they are not ignoring me which they are, and that we would not be receiving a discount on rent. She also had the audacity to ask me what needed to be resolved after I have told them in person/on the phone, and sent in multiple maintenance requests about my day 1 issues, like you should know what needs to be fixed, I do not need to repeat myself multiple times. Still wondering about a valid reason why they deserved to get paid, but I paid them regardless because I'm not going to pay an extra cent for missing rent to this unprofessional management team/apartment staff. When I was leaving Tricia said the maintenance people were on their way but 2 hours later and I'm pretty sure all they fixed was a lightbulb. So maybe if I submit my maintenance request on here it'll get fixed.
The following needs to be fixed:
-Master bedroom door needs to be shaved down because door does not shut properly.
-master bedroom ceiling fan chain need to be put back in (came out upon first use)
-master bedroom bathroom door needs to be changed (hole in it) also needs a new door knob (old one won't let you out if you turn to left)
-master bedroom bathroom is missing a shower handle on the inside of the shower
-master bedroom and guest bedroom closet doors need to be put on the hinges
-outlets in the kitchen to the right and left of the stove need to be replaces (they are loose)
-outlets in the living room to the left of the sliding glass door, and to the left of the couch need to be replaced (they are loose)
-outlets in the master bedroom to the right of the door, by the chair under the picture by the window need to be replaced (they are loose)
-outlet in the master bedroom bathroom need to be replaced (it is loose)
-pretty sure the fire place does not work
-guest bedroom ceiling fan not working
There were many things that were wrong with this unit upon moving in. For example, I didn't have a door knob for a month, and when they did put it in they didn't tighten it all the way because when I used it the 3rd time it fell apart and my boyfriend had to put it back together. This unit was also disgustingly dirty when we moved in, they definitely did not clean before we moved in, but hey the condition we got it in is the condition we should leave it in, sounds fair enough right? Just want all my issues to be resolved so I can stop having to be in contact with the office people. I just want to enjoy the last 10 months of living here with no issues. read more