Our shower was clogged on Saturday, and we called The Polite Plumber, as we had used him before. They came out on Monday at the time requested, and fixed our problem withing 45 minutes. The price was reasonable and whoever I dealt with at their company was quite nice. We will continue to use the Polite Plumber for all our needs! read more

My washer was causing a toilet backup and we called polite plumber to schedule an estimate. Had high hopes since they were able to come out next day and take a look. The guy was here over two hours late and there was no call nor text to inform me of his lateness (which totally would've been fine as I understand other issues get in the way but at least should have been communicated). Finally after two hours of waiting, we had to call for them to clarify that he was running late. When the guy finally got here, he quoted $800 to clear our main line and an extra $300 if he needed to remove the toilet for access. A full $1100 without tax and tip! Not to mention, we clearly stated the issue and the guy had to "recreate it himself" to see what the issue was and by doing so, flooded my entire basement AGAIN and left us to clean up his mess and causing more damage. We called Roto Rooter after the quote to get a second opinion and they had a guy out in less than 12 hours and gave us a quote over the phone of $350 to clear the main line. They did not re-flood our basement and quickly helped fix our issue. They were transparent that access through the toilet, if needed would cost extra. Avoid Polite Plumber, not affordable, ridiculous prices, causes more harm than good. read more

I had left a message with the Polite Plumber on Friday night due to a serious plumbing issue in my home. In the interim, I had made an 8 am appointment on Saturday with AJ Perry. The Polite Plumber had called me back I believe near 8 to check up to see if I still needed someone, which I said I didn't. Well, I was wrong and AJ Perry didn't show. We had a trip out of town for the weekend and made our appointment with Polite Plumber on Saturday as we were headed out. The woman who took our call was SO nice and understanding, and already picked up a pretty sour mood and assured us someone would be here between 1-3 on Monday. I was called around 12:15 to see if it was okay if someone would be there a bit *early*. Yes! The plumber still arrived promptly at 1 pm. The problem was not as serious as we had initially thought and there was no attempt to upsell or talk over my representative at home. He was extremely polite, upfront, and efficient, and now we have use of our home plumbing again! The entire experience with Polite Plumber from their response to my initial inquiry to payment and completion of services was polite (they're well named), professional, and efficient. We will definitely be using them again (hopefully not often) for any of our future plumbing needs. read more

These folks just charged my sister $700 to change both heating elements in her hot water heater! Shame on them. It took 1.5 hrs and assuming a generous $150/hr + $80 for the two elements (100% profit baked in at this price) , a fair price would have been $305. Oh, they also charged her $400 to unclog her toilet, albeit on the weekend. Still, outrageous. In their defense, it seems all the trades have lost their shame post covid when it comes to what they are charging. It's like they figured out that people are at their mercy, and now all bets are off. Be warned, you will be overcharged. read more

Everytime I have called them I get a quick response and the prices have always been affordable. They came and replaced our hot water tank on a Saturday and didn't over charge for a weekend call. Very professional men also. read more

Quick reply to my need. Professional and clean job completed at a fair price. Definitely using them again!

Good quick response and service within 2 hours, but to replace an outdoor water spigot was pricey.

The plumbers created a leak in an upstairs bathroom that caused excessive damage to the Dining Room below when they installed new faucets that we had purchased separately. The ceiling, chandelier and Mahogany table in the Dining Room were all damaged and the owner, Willy, refused to accept any responsibility at all and treated us with distain. My husband has been in Technical and Mechanical positions for over 50 years and did not agree with anything that this owner claimed. Additionally, the cost for just labor (1 1/2 hours) and 4 new valves was close to $1,000. Find someone else! Avoid at all cost! read more

Phone representative was informative and polite. We were able to get someone out to the house within 30minutes. The Plumber's evaluation was detailed and cost effective. After explaining what was needed and the cost, he went right to work. The bathroom is quite small and yet he managed to get the work done with no issue. This was our first time using The Polite Plumber. Given our experience with them today, we haughty recommend their services to anyone. read more

The Polite Plumber - The Polite Plumber Van. - Plumbing Near Me - Ledgewood, New Jersey

We have a smell in our sink drain. I've been trying to fix this for over a year and finally decided to call an "expert". The technician that showed from them was absolutely polite. But he did nothing in the way of helping. He came and checked my traps and said they were working and then said "smells are tough" and charged $60 for their diagnostic fee. I asked what would be recommended for cleaning the pipes and he didn't know what to recommend either. The smell still persists and I'm lost on what to do at this point to fix. read more

Be warned they do not cover labor. I've had them install 3 well pumps in the past 2.5 years. ($1600 a time) $4800 just in labor. The well pump failed once due to lightning and the once was just a pump failure. read more

We keep changing plumbers because each one so far has surprisingly overcharged, even on poorly done work. Tried this one in Ledgewood. So far wallet not gouged. read more

Excellent Customer Service mixed with skilled and honest Technicians. I had an issue last week and when other plumbers pushed me aside and were too busy they found anyway to fit me it. I highly recommend this company!!! read more

Update: Willy contacted me and told me he would get back to me about my experience. He then never contacted me again, I'm in Mt Olive, not Wayne. read more

These guys just finished a nightmare of a job we had a leak in the slab under the house and they came up with some marvelous solutions. Both plumbers were knowledgeable and indeed polite. They worked efficiently and we're very wonderful to deal with.I myself i've been suffering with gout In both hands and was unable to even serve them coffee again wonderful wonderful guys. Can't say enough good stuff read more

I have been using The Polite Plumber for 17 years. Quick response, fair pricing, knowledgeable workers and polite (just like the name).

I called a week ago today for a non emergency water heater replacement. The lady who took my call walked me through the process and had a plumber out the next business day. They gave me a price more reasonable than I expected and took care of the permit process. They completed the work on my schedule. Very happy I called them! read more

Never a bad experience with this company. Consistent, professional employees. Would highly recommend them for your plumbing needs! They are trustworthy and kind. read more

We tried to install a new sink faucet and discovered our old metal p trap was too corroded to make a good seal. Next day we called and they were able to send Cameron out within a couple of hours! He not only replaced the P trap and fixed the faucet, but he also fixed a leak in our bathtub and a clogged kitchen sink. He was able to quickly diagnose the issues, give us a quote, and complete the work right then and there very efficiently. Cameron was very knowledgeable, friendly, and professional in explaining exactly what was needed to us. I still can't believe how quickly they were able to get someone to our house! Impressed and would definitely recommend! read more

Never again! To fix what was considered a "minor toilet rebuild"...at the cost of $57 for parts and $247 for labor, is absolutely ridiculous. That's over $300 for twenty minutes worth of work. Plus I had to be home three times in order for the job to be done correctly. First the chain was cut too short, next the tank did not fill correctly so each time it was used one had to flush twice. Now I am crossing my fingers it was done correctly so I do not have to deal with this company again. When I questioned the owner, Willie, about the cost of the labor I was told it is expensive to run a business and pay a receptionist so that's why their prices are a bit high. (The receptionist called twice to schedule an appointment that had already been set.) I don't usually write a review, but if this can prevent someone from feeling the way I do after using them..mission accomplished. I'll stop here, yet I wonder if the same would have happened had I been a male. read more

Thank you, Polite Plumber for your honesty, your professionalism and your promptness/reliability in showing up! We will be using you again and recommending you to everyone we know. Thank you!!! read more

I'm a local resident and had a clog under my slab which backed up and flooded a bathroom and they came out same day and were able to fix it even when 3 techs had to diagnose the problem. They are now my go to plumber for all work at my house. I would give them a call for all your plumbing needs. read more

I have used this company several times. Extremely polite, like the name says, over the phone. Unlike many contractors, they provided an exact time range for arrival and called when he was on the way. Upon arrival, Paul scoped out the job and gave a quote. The Polite Plumber runs a lot of coupon specials which you can Google and this chopped $30 off the price. The price was a little high but the work performed is excellent quality. I would rather pay a little more for a plumber that knows what he's doing versus one that doesn't. He identified the issue, showed it to me, then fixed it. He also replaced a kitchen faucet in a small fraction of the time it would have taken me to do it. These are my go-to plumbers. You can't go wrong with these guys. read more

Great, quick and reliable service. Pricing is in line with what you'd expect for plumbing services. I'll definitely be using them again if anything comes up. read more

I just completed my first experience with Polite Plumber and am quite pleased, which is exceedingly rare. I would not hesitate to call this company again should a need arise. PRO: Fast response, truly polite, efficient, upfront pricing, correct repair CON: Relatively high price, but not outrageous, and worth it for this level of service read more

Initially, we got off on the wrong start with Polite Plumber. The 1st technician charged me, then left - but we still had the same problem. I complained. The owner, Willy, called and really listened. Apologize. Then offered to send one of his best technicians. The 2nd technician did fix the problems (that 1st guy left). Plus, the 2nd technician offered to improve a couple other items. This process did take MUCH of my time; something I was hoping to avoid when I hired them. I can't get those hours back. HOWEVER, to Polite Plumbers credit, they do have good customer service. The customer reps on phone really ARE polite. So is Willy, the owner. I would use Polite Plumber again; I would simply request that they not send the 1st tech rep. In summary, I really do think Willy (owner) cares about his customers and really DOES want his technicians to do a great job and leave his customers happy. I recommend Polite Plumber. Just ask "hey, can you make sure to send me one of your best technicians". read more

I called them this morning and they came out straight away to install my water tank. Great service from the people on the phone and the guys that replaced it read more

Amazing amazing service; fast friendly accurate service. Thank you to Zach Cameron and Thomas for fixing my plumbing issue. Best plumbers around read more

Very, very expensive. BUT very rapid response and job seems to have been successfully completed. I bought the extended warranty which inflated the cost by $100. read more

Think twice before calling these plumbers. They don't seem interested in solving the problem on the first visit. I have had them at my house several times now and still no resolution to my problem yet they have no problem charging and over charging. Everything costs twice as much with the polite (not so polite) plumber. Don't waste time with this plumber. It seems like the bigger the website, the worse the service and the higher the cost! Too bad I can't give zero stars! read more

JOB: I was looking for a plumber to come in and re-route a heating pipe I discovered in a wall I was modifying to create a "pass-through" from the Kitchen to the Family room. I knew the pipe needed to be cut and rerouted as well as the heating system needed to be purged. Willy showed up on time. He showed up just in time before the last plumber was leaving. They talked for 10 minutes or so... Probably to discuss the job IMO. Willy used the term "Magic" quite a few times describing how the job was going to get completed. He would not quote me on the spot. He said he had to refer to his book of prices. Willy told me he would email me a quote before the end of the day. Needless to say I received the quote that evening after I emailed him asking for it. He split the charges which I asked for. Here was his quote: (Don't even ask what is the 99.00 for the Home Care Club is for. Willy never replied when I asked him.) "HOME CARE CLUB 99.00 DRAIN HEATING SYSTEM. IN APPROVED LOCATION REROUTE 1/2" HEAT LINE WITH 1/2" HEAT PEX. REFILL AND PURGE SYSTEM 632.00/575.00 OR- REFILL AND PURGE HEATING SYSTEM 235.00/205.00" I find it curious that Willy came in just under the other Plumbers quote. The other plumber quoted me $800.00. Make sure you get estimates. read more

I recently bought a flipped home and the flippers did a horrible job of the plumbing. I had the polite plumber come out a few different times to fix very easy fixes (that only a plumber would know what it was) the pricing was great! I would ask for Aaron though. I had another guy, but can't remember his name but was really nice as well! I had him also install a water softener which we desperately needed. I then had a major "leak" and had them come out. I'm not sure of the guy's name, but he was a cocky guy which just rubbed me the wrong way. He tried to tell me it was the toilet hose connector from the wall.... NO! Not for a leak that POURED from my bedroom ceiling! He just reset the toilet and said hopefully that will do it. Well guess what?! It didn't! It wasn't a leak at all, it was from ice damming on my roof. So he charged me for something I did t even need. So make sure to ask for Aaron. I'm still giving them 5 stars. The prices and the other guys politeness is worth it! read more

I was very very pleased with this company. THey answered the phone and made an appointment right away and actually showed up. I have had bad experiences with other plumbers that don't show up. Kim was very pleasant and helpful and James came on time and was very courteous. the pricing was very fair. I highly recommend this company!!!!! read more

The easiest to work with service provider I have ever encountered. Sean was EXECELLENT in his plumbing service, explanation of charges and quality of work. On time, on budget...The Polite Plumber was there when I needed them. Will be using them again in the near future. read more

Had a leak in kitchen. Turns out it was water pressure problem. Tony from polite plumber was very friendly and took care of the problem very quickly. read more

Highly recommend! Aaron did a great job and I will definitely call The Polite Plumber again.

This was the first time we have used this company, and we were extremely satisfied. The technician (Aaron) called ahead as promised and was even earlier than the original time. The job entailed a little more than we originally thought, but all the work quoted was absolutely necessary. Aaron was extremely cordial, efficient, and professional. We are very pleased with the finished job, and without question will use The Polite Plumber again, when necessary. Bob P. Succasunna read more

We had an excellent experience with "The Polite Plumber" The name says it all. Our business needed new toilets and urinal. We tried a few one man plumbers and we did not get a call back. I saw a friend suggested The Polite Plumber so we called got estimate and had to deal with the town to get water turned off - Town had to dig to get water access since our building is 50plus year. Once that was resolved plumber came and fixed. Paul was our guy - he was very pleasant from start to finish, explained everything. The guy who did the quote was excellent as well, don't recall his name and lost the paper that I had it written on. We are very happy with the service, even the main office was helpful and friendly ! Thank you "The Polite Plumber" for taking that extra step. Next issue you will be the first to call. Thank you Tricia read more

I called them 2 days before Thanksgiving with several problems that has been building up. They were able to get a plumber over the next day and he fixed everything. As the name implies, the lady who answered the phone and the plumber who came out to the house were more than polite. Quite nice in fact. The plumber also gave me plenty of advice on how to keep the plumber away in the future by doing some maintenance things myself. read more

Very nice company, they were timely and very courteous. They seem to have done a good job with what I needed handled on such a short notice. For that they get an "A" rating. However their prices are a bit over market and approximately two months after the job was completed I get a letter from this company stating that I have to pay $98 to the town to close a permit. I have never dealt with a contractor with any trade that billed the customer more money months after the work was done. The price they charged for the original work was more than enough to cover these fees. Pricing and hidden charges tot he customer, for this they get an "F". read more