We attempted to schedule an appointment for a minor at Germantown Psychological Associates. What…read moreshould have been a straightforward intake process became a series of administrative errors, inaccurate explanations of federal policy, and unprofessional conduct that created unnecessary barriers to care. Based on this experience, I would never feel comfortable entrusting my family's care to this practice.Save yourself the headache. Explore other providers. Major issues encountered: Intake forms promised via email were never sent, and no clear appointment confirmation was provided -- despite multiple phone calls. And that's if the intake department even calls to begin with after requesting the appointment on the initial call. The intake department had to be called weeks later and prompted to initiate our intake process, which includes several digital forms. After forms were not received, we were informed of a policy that appointments are cancelled if paperwork isn't submitted in advance -- a tricky requirement when the paperwork itself was never issued. If you want a disgruntled young lady with a flat affect to condescendingly explain how your email's spam folder works, this is the practice for you! Spoiler Alert: The intake forms were not in the spam folder even after I learned how to check it, much to my good sis's chagrin. During the multiple phone conversations required to correct their administrative oversight, staff consistently demonstrated a condescending, dismissive tone. Staff explicitly refused to verify insurance coverage and redirected us to handle it ourselves in a dismissive manner. After we believed everything had been addressed, there was still ambiguity regarding whether the intake appointment even remained scheduled. When I arrived in person with a completed copy of the intake form and attempted to confirm the appointment, staff refused to confirm anything because I did not have a Release of Information. In this instance, no protected health information was being requested or shared -- we were attempting to confirm whether an intake appointment existed for a patient not yet established in care. Rather than clarify policy or escalate appropriately, the interaction became argumentative. As tensions rose, the office manager physically raised her hand to silence me in conversation rather than addressing the administrative breakdown. If nothing else, their commitment to the bit was admirable, albeit concerning. At no point was there accountability, clarity, or an effort to repair the situation so that a minor could access needed clinical assessment services. For a practice offering ADHD and psychological assessments, administrative precision, accurate policy communication, and respectful interaction should be foundational. Instead, this experience created barriers to accessing care. We promptly withdrew our paperwork and sought services elsewhere. For something as sensitive as securing healthcare for your family, the intake process should not feel adversarial. I left discouraged that families in our community may encounter this level of disorganization and dismissiveness when seeking care. Families navigating psychological evaluations are already managing significant stress. Administrative disorganization and inaccurate policy explanations should not compound that burden.

DO NOT USE THIS PROVIDER. They told me that they accepted my insurance, I scheduled the intake…read moreappointment for my daughter and waited 6 months. I filled out the new patient forms a week ahead of time and they automatically charged my card, but they never filed an insurance claim. After the appointment I find out that they do not accept my insurance!! They told me "they forgot" to call me to tell me. My health insurance provider is United Healthcare through my employer. Absolute SCAM.

Effective! Thank goodness they care so much! Feeling great!! I highly recommend this facility to…read moreanyone!!

Lakeside is a behavioral facility that is run by a large company, which also runs a lot of other…read morepoorly organized behavioral facilities. It is a money making franchise. Problems arise often and are rarely addressed because the company is so big and doesn't really care about anyone's health in the first place. Patients are not allowed to have a voice in their "healing" process and are ignored when they ask for help. Patients are all places on many of the same drugs as the place is just a drug pushing environment. Patients are often prescribed the wrong drugs because Lakeside gets paid by drug companies who have been asked to push their drugs. Lakeside has also had many incidences involving sexual activity between its staff and patients.

The admins were great, very kind but staff was unorganized and unprofessional. My child missed a…read moremed dose and received one med without my consent.

My elderly parents received a bill from this institution despite the several insurances they pay…read morefor monthly. No other medical institutions have ever sent them a bill due to the coverage they have. The insurance company even confirmed no bill should have been sent due to their coverage. My mother as well as myself called, emailed, mailed certified letters as well as showed up in person one day to attempt to rectify this bill. With the in person visit we were finally given a direct poc , Trent Tanner, in the business office. Several calls were made to Mr. Tanner with no answer. Several voice mails were left for Mr. Tanner with no return call. This has been going on for almost a year now attempting to make contact with someone that will assist to no avail.