Julie Ferguson came highly recommended for my daughter. Although we had to wait two months for her…read morefirst appointment, it was well worth the wait. My daughter was self-harming and had zero self confidence when she first met with Julie. My daughter would not talk to us or come out of her room. 2 years later and my daughter has become a self-confident 18 year old who knows how to use the tools that Julie taught her. I cannot stress how much consistent therapy has helped my daughter see her worth and have hope for her future now. Julie has always maintained confidentiality between her and my daughter, but will meet with me separately to offer suggestions for things we can do at home to help make our daughter in her journey to mental wellness. After the initial appointment, scheduling was a breeze. I am able to make weekly appointments a month in advance. I highly recommend Julie Ferguson for teen girls, she is a gem.

We attempted to schedule an appointment for a minor at Germantown Psychological Associates. What…read moreshould have been a straightforward intake process became a series of administrative errors, inaccurate explanations of federal policy, and unprofessional conduct that created unnecessary barriers to care. Based on this experience, I would never feel comfortable entrusting my family's care to this practice.Save yourself the headache. Explore other providers. Major issues encountered: Intake forms promised via email were never sent, and no clear appointment confirmation was provided -- despite multiple phone calls. And that's if the intake department even calls to begin with after requesting the appointment on the initial call. The intake department had to be called weeks later and prompted to initiate our intake process, which includes several digital forms. After forms were not received, we were informed of a policy that appointments are cancelled if paperwork isn't submitted in advance -- a tricky requirement when the paperwork itself was never issued. If you want a disgruntled young lady with a flat affect to condescendingly explain how your email's spam folder works, this is the practice for you! Spoiler Alert: The intake forms were not in the spam folder even after I learned how to check it, much to my good sis's chagrin. During the multiple phone conversations required to correct their administrative oversight, staff consistently demonstrated a condescending, dismissive tone. Staff explicitly refused to verify insurance coverage and redirected us to handle it ourselves in a dismissive manner. After we believed everything had been addressed, there was still ambiguity regarding whether the intake appointment even remained scheduled. When I arrived in person with a completed copy of the intake form and attempted to confirm the appointment, staff refused to confirm anything because I did not have a Release of Information. In this instance, no protected health information was being requested or shared -- we were attempting to confirm whether an intake appointment existed for a patient not yet established in care. Rather than clarify policy or escalate appropriately, the interaction became argumentative. As tensions rose, the office manager physically raised her hand to silence me in conversation rather than addressing the administrative breakdown. If nothing else, their commitment to the bit was admirable, albeit concerning. At no point was there accountability, clarity, or an effort to repair the situation so that a minor could access needed clinical assessment services. For a practice offering ADHD and psychological assessments, administrative precision, accurate policy communication, and respectful interaction should be foundational. Instead, this experience created barriers to accessing care. We promptly withdrew our paperwork and sought services elsewhere. For something as sensitive as securing healthcare for your family, the intake process should not feel adversarial. I left discouraged that families in our community may encounter this level of disorganization and dismissiveness when seeking care. Families navigating psychological evaluations are already managing significant stress. Administrative disorganization and inaccurate policy explanations should not compound that burden.

My experience started with a Doctor that looked at me like I was crazy. I had 2 NP take me off…read morebenzo cold turkey and put me Xanax and Paxil. I was not sleeping and finally asked for help. My husband took me to Baptist and the nurses Maddie and Paige were good but the Doctor Rishan Desta had the worse bed side manners. I spoke with Pathway and told the lady that I had had a suicidal thought but I had no plan and that I was a rational person just sleep deprived. Talked to Pathway and counselor told me after about 45 minutes of talking that she wanted me to get in touch with Doctor in morning and start working on a sleep regiment. So you can imagine my shock when they come and tell me I am going to Lakeside by ambulance. I never argued with them. Wanted to know why my husband could not take me and they said Dr Desta worried I would jump out of the car. I am not that messed up and I told them it was all the medicines and I just needed help getting back on what worked for me. Know we are at Lakeside I get that at 2:30 went through 3 assessments and the last guy threatened me to sign an involuntary sheet. I argued bc I had come willing. He told me if I did not sign the form I would have all my rights removed and I would never buy a gun again. So after more discussion I signed the form. Also told them when I got there i needed my hear medicine over and over. They kept telling me I would get in on the unit. Skip forward to 3:00 am in the morning. I have now gone 24 hours with sleep. I get to the west wing and the Nurse there was not helpful and told me I had no medicine waiting on me and that I would have to wait till medicine time. Again no sleep bc at 5 I am listening to a lady yelling profanities and she ended up hitting a tech and it took several to take her down. This went on for about 30 minutes. Finally got my medicine and I finally got to call my husband who I had signed off for him to know everything that was going on with me. Imagine 2 days of no communication He was about to lose his mind. Skip forward a few hours and I finally see my Doctor who after talking to me said I did not belong on that wing and he was transferring me to the Landing. Can I just tell you when I got there my anxiety dropped tremendously. The Nurse Martina, Jennifer, tech Alex, Shawn and Joshua was the best. They would answer and questions and help in any way. But I ended up being there almost 7 full days and never laid eyes on my therapist till right before I was discharged. I asked for help but since being released and seeing a counselor and a Doctor I have been told my situation was handled so wrong on many levels. I feel for the others that are thrown to the wolves. If anxiety or panic is your trigger you should never be thrown in an area where the chaos is already so high. I want to find out to be an advocate for those that have no support when they get out and I think the system need some major updates. I understand staff is probably pretty shorthanded but compassion goes along ways in just starting the healing process.

this place is awful. i had to go back in may of this year (2026) and so i know what it's like. you…read moredon't get a say in whether you stay or not (neither do your parent / guardian, depends on why you're there), staff doesn't care, as well as threaten to keep you longer if you don't obey their petty ass rules. the doctor in charge of me even quit after i was discharged due to the lack of organization and care for patients who are SUPPOSED to be getting help.

My elderly parents received a bill from this institution despite the several insurances they pay…read morefor monthly. No other medical institutions have ever sent them a bill due to the coverage they have. The insurance company even confirmed no bill should have been sent due to their coverage. My mother as well as myself called, emailed, mailed certified letters as well as showed up in person one day to attempt to rectify this bill. With the in person visit we were finally given a direct poc , Trent Tanner, in the business office. Several calls were made to Mr. Tanner with no answer. Several voice mails were left for Mr. Tanner with no return call. This has been going on for almost a year now attempting to make contact with someone that will assist to no avail.

The admins were great, very kind but staff was unorganized and unprofessional. My child missed a…read moremed dose and received one med without my consent.