If you are ever approached by the Mortgage Company...The Real Estate Manuel (Dorothy Manuel or her son Reggie Richardson) located in Norco, CA....Run!!!
First of all, let's deal with the company name...The Real Estate Manuel. LET'S TAKE A LOOK AT WHAT'S INSIDE OF THEIR MANUEL OR BOOK OR HOW THEY DO BUSINESS? Unprofessional...Slow...No Communication...Passing the buck... and they just Don't return phone calls...THEY WILL Literally DESTROY YOUR MORTGAGE LOAN OR REFIANCE.
My husband I started a Mortgage Refinance in the early part of November 2015 with Dorothy Manuel, who was very slow in processing our loan, she always had excuses and was horrible at following up and she refused to return our phone calls or give us any information about our loan but wanted the commission!
Our loan was eventually passed OVER OR SHOULD I SAY DUMPED IN her sons (Reggie Richardson) LAP... he began to waste our time by asking for documents that we had already sent to his mother, he began to pass the buck and make excuse for his mother being incompetent, and he made promises that he could not deliver. Fast forward to the 2nd week of January 2016 and our loan STILL had not been processed.
Dealing with these people was one of the worst experiences of our lives! They completely wasted our time and our money (Appraisal $400). We did our part by meeting all of the conditions, but we TRUSTED THE WRONG COMPANY. PLEASE DO NOT MAKE THE SAME MISTAKE!
Signed PISSED!
Deanna B. Gerald read more