Kristoff, Scott, Felix and Lance are amazing! this whole team is so patieny, kind and are so excited and enthusiastic to help you find an item youve been waiting for your whole life that you didn't even know you leave. head over to downtown Brooklyn and say hi! it will be a special experience not to be missed! read more

Talk about rip off. I sold online and commission is crazy!! Also charge you for when someone doesn't like it and ships it back. Make sure you or what you buy. read more

A beautiful selection of designer items in excellent condition, but prices are very, very high. Feels like this store is intended for people who normally shop luxury and don't think twice about budget, but are looking to reduce their carbon footprint by buying secondhand; not for folks shopping secondhand to get luxury items at a reasonable price. Staff is not friendly. read more

This business is an absolute mess. I dropped off 9 items here over two months ago and haven't received a single update. For several weeks my items were apparently on hold because someone copied my email address wrong, but no one thought to tell me. After countless wasted hours on the phone and in chat conversations with representatives, I still haven't received a SINGLE update about thousands of dollars worth of clothing and bags I handed over to these people. Might I add that this comes only after MONTHS of their sales associates hounding me to sell with them - so I finally give in and this is how I'm treated? Now I hear nothing from them. Someone I'm assuming is outsourced assures me that they're looking into the matter and that I can expect an email in 3-5 business days, then 7-10 days, now 10-12 days. Again, it's been months at this point and I've heard NOTHING. As far as I'm concerned, TRR has effectively lost or stolen my items. I have no other recourse than to post a review like this because they've done nothing to help me despite ME providing THEM with inventory! As of July 7th, 2022 I received an update that The Real Real had lost my items. This is so embarrassing for a business like this. If you're considering consigning with them, don't. You'd probably have a better experience on Craigslist. They peddle luxury goods, but don't expect luxury customer service! read more

amazing shopping experience! they had a good selection of high value items and decently priced ones. staff was super helpful!

" THE FAKE FAKE" purchased a Fendi and Prada bag online and I received counterfeits. The chain on the Fendi bag were a dead give away once I opened the package. I sent back for "re-authentication" and they wont refund me they told me I can only resell it. This company needs to be sued or taken down. Definitely taking advantage of people. With the $3500 dollars I spent, I could of went to china town or purchased one REAL bag from actual Fendi. read more

amazing service and selection!!! favorite location, will be back Myron and Dominick are amazing

My initial consignment experience in the store was good. Since then, I requested one of my fine jewelry items be returned to me over 2 months. I'm still waiting and exploring legal options given the value of the item. read more

my experiences with them have continued to get worse and worse in store. They did a return for me in store and didn't refund one $200 item. I found it reposted on the website, and they still ignored my emails. read more

!!!!!!!!!!!! beware !!!!!!!!!!!!!!!! they lost my herems bag and have sold me a fake cartier ring!! beware of this company on buying and selling. ive sold over 75,000.00 with the realreal but not anymore they lost one of my evelyn's tpm. a couple years ago i bought a cartier right for 13,000 $$ when i took it to cartier to get fixed they told me it was counterfeit and returned it to me. when i returned it to the company with my paper work they apologized and said we authenticate that its real gold not real cartier!!!!! what?!?!?! this company is fruad and i dont know why they have not been shut down! below i will post my emails from tha company on how they are legit the worst to work with. turn your business to fashionphile.com ive never, never had an issue with them! read more

Very informing and hospitable. Great selection too with a range of pricing. Nice layout and feng shui.

Idk whats up with the bad reviews, but i'm def a fan. Thanks to these folks "normal" people can wear luxury clothes (they're not the first, but they took the concept to a new level). And I've been a member for years and always felt like they run a pretty tight ship-- both as a shopper and consignor, with the former being of course the more pleasant read more

The security Guard:"Aron" and The Manager/Sales-Associate: "Amy "was pretty helpful and friendly ,she explaining everything I needed to know ! read more

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This post is for the online store. I have gotten some amazing deals and I am a convert. High end fashion at affordable prices. I won't buy my work clothes and handbags anywhere else. I did visit their store in SF and found it to be absurdly overpriced. read more

This a SCAM. They sold my new 5 k watches for 300$. I'm sending tons of emails and never have an answer !

Such a great selection of unique and beautiful items. Great service too! Wish this store was on the west coast.

10/10. Don't let the negative reviews stop you from shopping here. Amazing items at an amazing price. Never had a bad experience with this company buying and selling my items. So convenient now they do all the work for you and send you money for your items once it sells. Made more money and did no work than I would have on ebay or postmark! read more

Giving 2 stars instead of 1 because up until December I had had a good experience with TRR but recently I dropped off an item that they lost and since then I have had such atrocious customer service I can't even believe it. I've emailed them maybe 7 times and have gone unanswered and spent HOURS on the phone with them and each time I explain the whole situation, they tell me they can't locate my item even though I got a confirmation from them that it was in process, then they put me on hold to look into it and then after about an hour they hang up. That has happened to me 4 or 5 times now. Ive tried asking for a manager and they won't put one on the phone. I FINALLY got in touch with someone more helpful who was so apologetic after reading my file with all of my unanswered emails and he promised to get back in touch with me within 5-7 days with a resolution. He followed up with an email confirming he'd get back to me soon. That was on 2/9. On 2/22 I emailed to check-in and didn't receive a reply. Today is 2/27 and still haven't heard back from anyone but I finally see that my item is listed on my consignment page as "sold". There's no indication of how much it sold for or a picture of the listing or anything. No one has communicated with me. This has gone on for months. It's really unbelievable. I don't plan on consigning with them again unless they make this right. read more

I have found some really great items on this site, however in the last two years things have changed And gone down hill. They will describe an item as pristine or excellent with no visible sign of wear and it shows up with holes, stains and missing pieces. I'm heading to Tradsey and Farfetched. I no longer trust the TRR site. read more

Love this store! They have the best finds :) I find vintage and things on discount different from other stores

I will never buy from the real real ever again. I bought 2 pairs of Prada sunglasses and a pair of Gucci sunglasses all within 6 weeks of each other and ever pair came broken or quickly fell apart.I was able to repair the Gucci and first pair of Prada , but the second pair of Prada came with a broken frame and the broken piece of the frame was missing so it was sent in two pieces. So I start a return of the damaged Prada glasses only to find out that the real real is going to charge me $12 to return an item they sent to me damaged. I tried to reach out to the real real and have not heard back from them. In my opinion their business model of sending out defected items then overcharging for their return is is unsustainable and unconscionable ! read more

I have never written a review on Yelp, but I feel compelled to give The RealReal the strongest negative rating based on my extremely poor experience at this location. I made an appointment to meet with a "Luxury Manager" in the store to submit two items for consignment. They accepted and took possession of my items during our in-person meeting. Days later they informed me via email that my items could not be accepted after all, due to minor imperfections and that the items would be returned to me. Fair enough. However, now, nearly 3 months later, after multiple emails, I haven't received the items back. I have had several emails with the store representative with whom I met, Melanie Kantor ("Luxury Manager"), who repeatedly promised that these items would be sent back to me, and then stopped responding to my emails. Most recently, after I pushed for a response, she told me she couldn't help to track my items and told me to call a separate number for a "Consignor Relations" representative. I feel this is very poor customer service. The lack of empathy and lack of respect for clients' possessions is stunning, as well as the absence of any accountability or responsibility. Fortunately, the person at Consignor Relations, with whom I spoke after waiting on hold a while, was able to "put in a request" to return the items to me. Evidently, despite saying in her emails that she would check on the items and manage their return to me, Melanie (the "Luxury Manager" who was my contact at the store and who had solicited my items) had never actually put in a return request. While I'm hopeful for a final resolution, I remain extremely disappointed with the customer service, and I will never attempt to consign or shop at The RealReal again. read more