I was drawn into the parking lot by an item I saw while driving past. It was 4:55 PM. I parked…read moreand entered. The owner (I found out) barely turned her head to yell "I am closing. You need to come back tomorrow". The customer she was checking out repeated the statement even louder when I didn't immediately leave. The open sign was still posted. I was stunned. I was turning to leave but the owner took another opportunity to say she was closing. I was back in my car at 4:57 pm. It is safe to say - I will not return to this store. I am a local resident - I will be happy to take my money to any business but this one.

I spend summers here in Traverse City and love to support local businesses. Every year for the past…read more3 years, I have stopped in here but never really found anything I liked. What I do always find is overpriced items marked "FIRM" which makes me feel like a thief for even considering making an offer and a salesperson who can barely look at you let alone smile. Today was my last time stopping in. I'll drive a mile down the road to The Red Dresser on South Airport Road which is filled with amazing finds and always friendly faces.

Rude workers with awful attitudes. My husband and I found a beautiful piece that we loved but…read moredecided to pass on it because of the awful customer service experience

Amazing selection of beautiful salvaged pieces. Extremely friendly and helpful folks on hand to…read morehelp you find the perfect piece!

Don't use Value city. Their customer service is rude and laughable they don't care about the…read morecustomer after the sale we were treated so badly we called customer corporate service to file a complaint then treated even worse

Not a great selection for the style I like and quality was not up to what I was looking for in a…read morebedroom set.

Looking for some goodies to put in a cabin I just purchased, I had no clue where to go. I found…read morethis place on a road trip. How fun is this place! I found some really great chairs as well as some other decos. I think I would check this place out even if I wasn't looking for anything rustic, as they have so many cool and cute things here! It definitely has that up north feel! The associates were very helpful and I will definitely be back next Summer :)

I rarely leave negative reviews, but after many months of trying to resolve this issue, I feel…read moreobligated to share my experience. In November 2025, I purchased a custom King Live Edge Black Walnut Platform Bed from Woodland Creek Furniture with White Glove delivery and assembly. The bed was delivered in March 2026, but it arrived without the platform component required to support the mattress. A month later, a platform was shipped separately via FedEx Freight. A 500+ pound crate was left at the base of our driveway, requiring us to dismantle the crate, move the heavy platform into our home ourselves, and attempt installation. The platform did not fit the bed. Woodland Creek later acknowledged that the platform was the wrong size and even the wrong wood type. A replacement platform was then manufactured and delivered via White Glove service. Unfortunately, the replacement platform also did not fit the bed. At that point, after multiple delivery attempts and months of delays, we decided to keep the first incorrect platform we received and hire a local vendor to modify it ourselves in order to make the bed usable. Throughout the process, customer service representatives were polite and responsive. My frustration is not with the individuals I communicated with, but with Woodland Creek's inability to provide a correctly fitting platform after multiple attempts and the company's decision that a $200 refund was sufficient compensation for the inconvenience. What disappointed me most was the disconnect between the product description and the explanation I later received from management regarding the platform construction. The product page states that "a matching walnut platform is crafted," yet I was later told that the mattress support is typically constructed from OSB. As a customer purchasing a premium handcrafted walnut bed, that was not what I expected. The bed itself is beautiful, but the ordering, delivery, and resolution process fell far short of what I would expect for a purchase of this size. I hope Woodland Creek improves its quality control and customer resolution process so future customers do not have a similar experience.

I can't say enough positive things about the bedroom company. My husband and I were in the market…read morefor a new mattress, and shopped around to multiple mattress stores. The owner and staff at the bedroom company were the most knowledgable and helpful people we encountered, and even remembered who we were when we came back several months after our first visit to the store. We had a difficult time deciding on a mattress, and after about two weeks we decided we wanted to go with a softer tempur-pedic model (we got the cloud luxe- it is SO comfortable!). We went back to the store and the owner was happy to help us find another mattress, and even delivered it that night and picked up the old one at no charge. He also gave us a great deal on accessories. We will always choose the bedroom company when purchasing mattresses in the future.

This is a wonderful place to purchase a new bed, or new beds! My husband and I just recently moved…read moreback and head the pleasure of working with Jash to select a new mattress. I am pretty picky about the type of material used when making a mattress and wanted something organic with a low amount of chemicals. The Bedroom company had just what we wanted. The mattress was delivered the same day, with a 30 day guarantee. We decided at the end of the day we needed a firmer mattress, and thankfully Jash and Randy and team allowed us to return the mattress (within the 30 days) and we are so thrilled. Such great people to work with! Highly recommend this location.

THE BEST CUSTOMER SERVICE--you won't get this at a chain or furniture store!…read more We thoroughly looked at the website and watched all videos before going to see Jim for our new mattress. Jim was kind, knowledgeable and very patient as we tried out a whole slew of different models and comfort levels. We narrowed it down to three and Jim asked us many questions about what we felt in order to choose the best one for us. It's time consuming--but if you want the right mattress for you and are committed to spending ore than 19 minutes laying on them before being pressured to buy, then Jim The Mattress Guy's Affordable Mattress is for you. We saved over $2000 by giving our business to Jim. No employees, just Jim. No high lever head or fancy store, just an end store in a tiny strip mall on S. Airport. Make an appointment--you'll be glad you went here, trust us!

I found Jim on the web and saw hundreds of 5 star reviews so I placed a call on a Sunday ... and…read moreJim answered the call. On a Sunday! He took time to explain the options and buying process. We followed up a few weeks later with Kathy in the store. The whole process could not have been smoother. Jim recommended the "Cadillac " model and it is perfect. Our new home needs 3 beds but we just bought one for now but will follow up with 2 more Cadillac's when we move back up north this Spring. Great job Jim and Kathy. We will be calling you soon for 2 more. PS- the delivery team could not have been more pleasant. They did a great job of setting us up. Thanks.