In the State of Oregon co-parents can't be compelled to share custody. If one of them doesn't agree…read moreto share, no matter the petty reason, then one parent becomes custodial parent and the other becomes non-custodial. This often has nothing to do with the "fitness" of the parent and has everything to do with revenge and control, often from the custodial parent. Firefly counseling doesn't understand the nuances of co parenting relationships and has "office polices" in place that completely disregard the rights of non custodial parents and pays no regard to the parenting plan in place. I would avoid this clinic at all costs if you are in a co-parenting situation, because these policies exacerbate an already tenuous situation. Also, the communication back from the provider has been abysmal, often taking 6 weeks or more to respond. Custodial parents probably get responses faster. I feel completely overlooked and not at all respected as a parent by the "policies" in place at this clinic which very simply states Custodial parents get all the say and non custodial parents have NO say in ANYTHING, including but not limited to when appointments get scheduled during their parenting time. I highly suggest looking elsewhere for child therapists, as this "mental health clinic" is incapable of understanding the nuances of co-parenting.

We did not have a good experience with this counseling group. My main issue is that we were…read moreabruptly discharged for no-show appointments - they say we missed 4 appointments. I disagree. I don't even understand why we were on the schedule for one of the missed appointments. I believe the appointment was made in error on their end. And I told that to the front desk. The therapist says the front desk informed me of their discharge/no show policy- they absolutely did not. We were dropped with no notice and our appointment slot was given away. It's extremely difficult to find a child therapist right now and I am shocked to have been discharged this way. The cost of service increased with no notice. My child was being seen weekly and this became a significant expense as her therapist was one in the building that doesn't accept insurance. I saw no progress in my child's symptoms. I was continuing the appointments believing that perhaps my child felt some benefit from at least having someone other than her parents to talk to about issues. I'm realizing being discharged was actually to our benefit since the service was ineffective, expensive and poor at scheduling. I know it's desperate out there right now for those of us needing a therapist. If you're considering Firefly, beware.

Dr. Lion is fantastic. I went to see her for some counseling related to mild anxiety and depression…read more(which was, in part, related to infertility). Within one session I was feeling better because of her counseling. Her advice and suggestions were kind, simple, and extremely effective. Within 2 sessions I no longer felt like I needed counseling anymore. It's been a year since I saw her and I'm still feeling good and using the tricks she taught me. I hope I never need counseling services again but if I do I know where I'll be going! Thank you Dr. Lion.

From the owner: Couples counseling, Adult therapy, Adolescent therapy, Family counselingread more

Ugh I had high hopes that this place would be great for my daughter but she NEVER over a few…read moremonths, spoke to the "therapist" about her feelings or problems. They legitimately chatted like they were having coffee. My husband kept saying that she was just getting comfortable with the new therapist, but after switching to a psychiatrist, we were diagnosed with ADHD, Anxiety and depression due to ADHD immediately. In less than one month we have made more progress than we saw over the course of several months at this place. The other thing I want to mention is the lack of professionalism of the staff in the office. I got multiple calls first to say they can see her, I made sure she was with "Alli" as that's who she requested, then the woman said oh sorry she isn't taking new patients. So I said okay nevermind then. She called back a few minutes later saying Alli WOULD see her. I said great, how can we schedule her? She said oh, I'll have to check her schedule and call you back. I was like what is happening? You don't know how to use a computer AND TALK on the phone? I was SO aggravated with the staff by the end of just trying to get appointments. Then, since they are all online appointments, we had LOADS of issues connecting. Not us. Our new psychiatrist is online, as is my former three therapists and I never had so many issues. All in all TOTALLY a waste of money and time.

PLEASE DO NOT GO TO THIS PROVIDER!!…read more Had an intake with FHH. I was assured they took BOTH of my insurance providers. I was in serious need of support, which was discussed at the intake, so they knew this was a high priority. I was told they were going to match me with a really good fit therapist as quickly as possible (that same week or early the next week). Never got a call back. I tried reaching out after another week or so- they said they were going to try and find out what the delay was and get me set up with therapy right away, then never called back. I tried setting up my own appointment through the portal with the next available therapist-- booked an appointment but then the provider immediately cancelled it-- it just disappeared off the dashboard. At that point, I moved on. Then about a month and a half later, I got a random call (voicemail) that was like "hey, would you like therapy? Call us back." The whole point of the intake was to figure out which therapist would be the best fit, so it was pretty insulting to go through that whole process, then be totally forgotten, and then offered therapy (maybe) with just some random person (which I'd already tried on my own anyway). It was clear that this place wasn't organized or able to handle my case, so I blew it off. A few days later I got a bill for $218!! First, therapy is expensive, but I have never been charge anywhere close to that by any other provider. Second, that was -- I assume-- just for the intake, which was just to get me set up with a therapist; I never spoke with an actual qualified therapist, nor did I ever receive any services. If anything, it was a huge waste of time for me. Third, I was guaranteed that both my insurance providers were accepted, so this "service" should have been 100% covered. The bill has no details whatsoever, so I assume they never billed the insurance and/or lied to me when they said they were accepted. I've been getting daily reminders about the bill-- I called them and told them that there was no way I would be paying that bill and that both my insurance numbers should have been billed first anyway (no answer so I left a voicemail). Never got a follow up call and they are still sending me daily reminders that I owe them money. All of this seems pretty unacceptable to me, but more so because this place is supposed to be supporting people already going through really hard challenges and trauma; instead of getting support I got another headache to deal with.

Since mental health is a very private matter, I will keep my review short:…read more I have nothing but good things to say about this place. Been here both as a walk-in & with an appointment. I never had to wait very long to be seen. The staff working here are very friendly and everyone seems to know what they are doing.

I came here in desperate need for help for a family member I was trying to help who had been…read morerecently homeless and suicidal. They were caring and helpful and got her back on meds within two weeks! They listen to her and what she wanted and needed and checked in often... and still do. The mentors are awesome and it's just a great place! I can't say enough about the caring staff. Thank you so much for your help!

As a 33-year-old late-diagnosed woman, a friend of mine recommended Dr. Arnold to me when I was…read morelooking for a provider that understands how autism presents in AFAB folks. I was so excited when I got a call to schedule, and the entire experience was efficient and so very thoughtful. Dr. Arnold managed to find appointments for me super quickly (to take advantage of my mom being in town visiting) and speaking with her about the things that I struggled with felt like home -- for the first time in my entire life, somebody saw me and understood me and validated my experiences. After having such a profound experience in my assessment interviews, I was quite literally a wreck when my string of assessment appointments came to an end; but Dr. Arnold found time to keep seeing me for therapy. She is wicked intelligent, easy to talk to, and wonderful at fostering true acceptance for all the neurospicy traits that I have. 1000/10, completely recommended with no hesitation. If you are neurodivergent, you belong here.

Several years ago, I was strugging to make sense of some personal issues in life, including a…read morerelationship that ended poorly. I can say that the time I spent working with Drs. Michael and Cynthia were a HUGE factor in helping me learn more about myself, believing in my good traits and finding areas I could improve upon. I've discovered that typical things we employ (self-help books, talking to friends, etc.) sometimes have their limits. I only wished I would have seen these limits sooner and have taken advantage of the experience that New Leaves Clinic provides. I've walked away with excellent tools: ones that I still use to this day in the course of trying to be a good person...

Did a neuropsych assessment for our child. 3 visits in March. Finished the review 8 months later…read morein the fall - after everyone returned from summer break!!! Just called to ask about treatment for another child. The person answering the phone said we could be waitlisted for an intake, and after the intake, they would see if they could provide therapy. We already have a diagnosis and they refused to say whether they had someone who could actually provide the therapy. They insisted we would need to pay privately for intake testing (for the purposes of therapy first). Not impressed.

PEDIATRIC NEUROPSYCHOLOGICAL EVALUATION…read more BUYER BEWARE. You will be waitlisted for weeks to months. Before ever meeting with a person you will be expected to pay the full cost of the evaluation. Make sure to ask what tests will be given and what data will be provided. We did not due this and were surprised, in a non-positive way, that the only test data included was that which the advisor of the student assessor, who actually administered the tests to our child, thought to be relevant to her method of diagnosis. The licensed advisor was never present during any of the evaluation or testing times but instead "discussed" what went on during the sessions with the student assessor at a later time. Individual test results and data are not summarized. The report is about 8 pages long mostly consisting of summarized background health data. There is about 3/4 or a paged called "Interpretation of Results" where not actual test or data is referred back. This gives an overall opinion and diagnosis based primarily on observation and very little on actual test results or data. This is from collaboration with an advisor after the fact (remember of a Pacific University student with limited or no previous experience). Overall you could get this at a fraction of the cost by going to a psychologist. If you want data or any type of customer service then this is not the place. The student evaluator had a extension at the clinic which she ONLY checked if she happened to be in the clinic that day. We were specifically told by the advising psychologist that there is no number at which to reach her. We could leave a message with the director or office staff and they would pass it along. We were also told by the advising psychologist that she did not have any appointment time available for a follow-up meeting in person to review our report (which was not complete or even available to see when we met for our closing session WEEKS after testing was finished). Don't be fooled when they say "we're available" in the introductory interview.

Staff are lighthearted and caring, often willing to accommodate you however you need. counselors…read moreare gentle but still push you to be your best self. Thank you!

Some staff here are very nice and professional. But on the other hand counselors are not as…read moreprofessional they talk about your business out loud for everyone to hear. It's supposed to be a safe environment and privacy "HIPPA" but they far from doing that!