Very nice polite,knowledgeable and helpful I've traveled all…read moreover our country and this is one of the best U-Haul rental business that I've worked with Very clean shop

Awful business practice. Canceled our truck the day before we needed it. Offered us another truck…read more1hr out of our way. With a no guarantee of the available pick up time. I would give this a zero star, but had to click on at least one.

If it was possible to leave a -5* review i would…read more On 9/23 i made a reservation to have a hitch installed in my car. The reservation was for 10/3. I need to hitch to be able to move a piece of equipment on 10/4. Today U-Haul in rock island called me and told me they "didn't want to install" the hitch, yes they actually said "didn't want to". I asked which stores i should go to and they told me Davenport or Bettendorf. I specially asked the man i talked to if he would just transfer my booking to another location so they could install it. He refused to. He said that was my responsibility. I told him to not cancel my reservation so i could pick up the parts and have them Installed at another location. He cancelled it. I asked how this is my responsibility to make a new reservation and he said "that's just how it is" He hung up. I contacted the Davenport location and they advised me they've heard complaints about this location. Ordered the part (express shipping on their dime) and made arrangements for a different store for me to have the hitch installed! Customer service, what a novel idea! Shame on you rock island U-Haul. I can't even leave feedback at U-Haul or comments as the reservation was cancelled.

I've only gone to this location twice and both times just for boxes and other items for moving…read more Both times the young man working there was very helpful and very pleasant to deal with. He carried my heavy and bulky boxes for me. When I returned the unused ones he jumped up when I walked in with them to help me. I'd recommend!

I took a 2019 40' fifth wheel in for a repair to a bedroom slide. They "repaired", cashed the big…read morecheck and within 6 months we had the same problem again. The slide had not been opened and closed more than 2 times since it was repaired. Spoke to service manager and they refused to stand behind their work. All we got was "bring it in and we'll look at it". Camper is on a permanent site and I asked if they would drive the 20 minutes to look at it since there was no guarantee they would warranty their work (we do not have a truck to tow it). They would not drive to go see it and since there is no willingness to correct the situation, we are shopping elsewhere. They did service more items on the camper which were done to our satisfaction, but they completely dropped the ball on the slide out. We'll be shopping elsewhere when it's time to upgrade.

I purchased a Sunnybrook Raven 3300CK from Campers Inn RV of Davenport in August 2025. The sales…read moreprocess was handled through Christopher Albert, Sales Professional at Campers Inn RV of Richfield, WI. Unfortunately, my experience following the purchase has been overwhelmingly disappointing. Within the second week of ownership, I began experiencing multiple issues with the camper. Although a new water heater tank had been installed prior to purchase, I notified Chris on August 29, 2025, that the stove pilot light was not working, the propane tanks were not functioning, and the air conditioning and regulator were also problematic. He indicated that he was waiting to hear back from Davenport and would help resolve the concerns. On September 8, 2025, Chris relayed information that was inaccurate regarding the stove's operation, stating it required manual ignition with a long lighter. After reviewing the official operational video for this model, it was clear that I had been misinformed about how the stove and oven functions. My son also informed him that the stove's ignite switch was not operating correctly. Shortly after, the newly installed water heater tank failed, requiring replacement of the motherboard at a cost of approximately $500. Communication between myself, Farhood Bait, Service Manager at Campers Inn Davenport, and Christopher Albert became increasingly unproductive. Chris repeatedly told me he was attempting to resolve the issue, while Farhood stated that once the camper was released to Chris, Davenport was no longer responsible for the water heater. During this time, my son had to go without hot water for an entire month. On August 29, Chris also informed me that he still had not heard back from Davenport. He stated that Davenport had invested nearly $5,000 into the camper before and after my purchase, and that my service contract should cover the repairs. I explained that I had already paid over $1,892 for the initial inspection and orientation, in addition to ongoing monthly payments for the service contract and did not feel it was reasonable to file a claim on issues that arose immediately after purchase--especially with a "new" water heater tank that had just been installed. Despite Chris servicing the propane tanks, regulator, and A/C, the propane system still does not function for the water heater. On October 17, 2025, I requested the purchase receipt for the water heater. Despite multiple attempts, I was only provided the installation service record, which listed the replacement and installation cost as $1,727.87. When I spoke with the service manager, they refused to take responsibility or stand behind their work, leaving us no choice but to seek service elsewhere. Eventually, both parties stopped responding. Overall, the service experience has been unacceptable. Since the day of purchase, the camper has spent more time being discussed or repaired than enjoyed. As a first-time camper owner, at this point, I deeply regret the purchase. We have been highly dissatisfied with our experience with Campers Inn RV of Davenport and Campers Inn RV of Richfield, WI. Based on our ongoing issues, lack of accountability, and poor service, I strongly recommend that anyone considering purchasing from Campers Inn RV of Davenport or Campers Inn RV of Richfield--don't.