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    The Residence at Brookside

    3.7 (3 reviews)
    Open Open 24 hours

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    7 years ago

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    Home Instead - Home Instead Care Giver and their client in the bathoom, putting on a band aid

    Home Instead

    5.0(1 review)
    4.9 mi

    I contacted this company during February 2015 when I suddenly needed to find transportation for my…read moreindependent-living but temporarily wheelchair bound elderly mother to her doctor's office for an appointment. I live thousands of miles away and needed the help for my mother that very week. The wonderful people at this company responded immediately, dispatching their professionals to meet my mother and conducting a thorough site survey to ensure they could deliver on the services I requested. My mother found them charming, too. When the appointment day came they arrived early and got my mother successfully to and from the doctor's office without any problem whatsoever. They really saved me and my mother got the help she needed and was back on her feet again soon. I would definitely use them again for transportation or any of the other services they offer. Thank goodness companies like this exist today for those of us who are remote from aging parents.

    From the owner: Home Instead provides senior home care services in West Hartford, CT. Services include: Respite…read morecare, Assisting Elders with Memory difficulties, Outpatient care, Short-term recovery, Veteran care, Elderly companionship, Seniors transportation, medication reminders, doctors appointments, live-in companions.. Call (860)236-5995 for your free senior home care assessment. Our Service Area: Hartford, West Hartford, East Hartford, Bloomfield, Avon, Farmington, Simsbury, West Simsbury, Bristol , Unionville, Canton, Collinsville, Granby, West Granby, East Granby, North Granby, Suffield, West Suffield, Windsor, East Windsor, South Windsor, Windsor Locks, Glastonbury, Manchester

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    Home Instead - Home Instead Care Giver and their client

    Home Instead Care Giver and their client

    Home Instead
    Home Instead - Home Instead Care Giver and their client getting ready for the day

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    Home Instead Care Giver and their client getting ready for the day

    Riverbend at Farmington

    Riverbend at Farmington

    2.6(8 reviews)
    5.4 mi

    My father was a resident at Anthology of Farmington for 3 1/2 years. When my family and I searched…read morefor a place for him to live, we looked for a place where he would be safe as well as somewhere that was warm and welcoming. We liked Anthology for these reasons and felt that it would be a good place for him to live and call his home. My dad seemed reasonably happy at Anthology, and he enjoyed being involved in some of the daily activities. As family members, we particularly liked the front desk staff, who were always very friendly and helpful. However, we did have some issues along the way. Communication was difficult as we often had difficulty getting in contact with the right people or having our calls returned. We also had issues with his bracelet occasionally not working, especially when he fell and the emergency button didn't work. Staff members throughout the facility changed many times, and there always seemed to be a shortage of employees. The biggest issue came when there was an incident at a local restaurant with my dad and he ended up in the ICU for 8 days and passed away. I called Anthology the day of the incident to let them know that he was in the hospital and wouldn't be returning that evening. One of the nurses from Anthology called the day after to find out what happened. Besides the initial call the day after the incident, not one person from Anthology called us during that whole 8 day period to see how he was doing. After he passed away, no one from Anthology called or sent a card to express their condolences. I want to specifically point out our disappointment with the Executive Director at that time. When I talked to her about our disappointment with Anthology, she couldn't have been more insensitive, and she showed no empathy whatsoever. Instead, she just focused on eating her lunch in front of me at her desk. She commented on how maybe they didn't realize how bad my dad was or how someone should have called, but honestly, she should have been the one to call. She was the Executive Director, and our family communicated with her on multiple occasions. She knew my dad well. He talked about her often and always referred to her as his friend. The restaurant where the incident happened called several times, the local police department called several times, but we heard nothing from the place where he lived and called his home for 3 & 1/2 years. We learned from this incident that Anthology of Farmington is really not a place to call home but instead is just a business that does not care for its residents. It is a place where elderly people live, they pass away, and their apartment is then filled with someone new. Residents are just a number there. Anthology needs to realize that the people living there are real people, with real families and real emotions. We thought that our dad was living in that warm and welcoming place we had hoped for but Anthology proved to us that this was not the case. Also, beware of the reviews on their website as they are cherry picked.

    Extremely clean. Excellent food. The staff , tho are absolutely out of the world ! The appreciate…read morethe residents, but absolutely love their pets.

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    Riverbend at Farmington
    Riverbend at Farmington
    Riverbend at Farmington

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    The Residence at Brookside - retirement_homes - Updated June 2026

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