I am a current resident and feel unsafe. I've had two packages stolen from the mail room which is…read moreunlocked from the outside (it has key lock but it's generally open) and from inside the garage for anyone to walk in. I voiced my concerns to the management team both times my packages were stolen and they did not take it seriously, in fact they made it like it was my fault or immediately told me it was likely the delivery driver who stole it. When I initially alerted them with the first theft, the manager stated she would get back with me once she reviewed the footage, she did not. I followed up and she quickly made it seem like it wasn't something she was concerned with. The second package theft they stated they looked through 48 hours worth of surveillance, which is unlikely to do in the 45 minutes from when my complaint was received by their office to when they emailed stating they had reviewed all the footage. They suggested that I should have my packages sent to the UPS store across the street. When asked if they could at minimum put up signage stating there was video surveillance to potential deter theft, he told me "they just take them down" Overall, this is an environment where residents concerns are not taken seriously and instead made to feel inferior for even asking for assistance. Theft is occurring here and I'm sure I'm not the only one. I've read other google review with the same complaint from a year ago.

Do you like the smell of garbage in your hallway for a month? Do you like not being able to throw…read moreout cardboard boxes in which your deliveries are packaged in? Do you like being told that your apartment should be left in the exact same condition in which it was first rented in when you are moving out, despite no good cleaners being in the area? Do you like staff telling your girlfriend that she cannot be in the pool in which your apartment is overlooking? Do you enjoy having to pay over $1000 in order to leave your apartment? Well, then look no further. This is a trash apartment complex. They façade as being luxury, when in reality, the amount of service that you experience is beyond unsatisfactory. To make it clear, they expect you to leave your apartment, after moving out, with no furniture marks on the carpet. Any typical wear and tear that may be experienced after living in this apartment complex for any amount of time, is decidedly up to you to pay for. Repainting the walls after hanging standard paintings and other furnishings will be prosecuted by the management. They will call collections on you in order to repay what is typically considered to be normal wear and tear by any other apartment rental complex. Avoid this apartment complex at all costs.

Nothing is updated, trash collection area is constantly over flowing, hot tub hasn't been open for…read morethe last 4 seasons, staff is not very caring. Always felt I was putting them out.

The Reserve is falling apart more each day. Not a good place for families. Faciltiies are not well…read moremaintained. We are counting down the days until we can move out.

DO NOT MOVE HERE! This is a horrible place with moldy water and multiple hidden costs that can not…read moreopt out of once you move in. The property managers are greedy and do not care about you other than taking as much money from you as possible. It is unclean although on surface level it looks clean it is NOT. The water is the biggest issue but they also make you pay for parking when there is a ton of space to park for free around the building. Mandatory internet fee of 300 dollars on top of rent. Completely horrible place to move too.

I've been here for 5 months. I was lucky enough to get an apartment on the top level…read more I have the same power outage problems as people on the lower floors, but I don't have to deal with the mold or sewage smells. I've been accused of not reporting water problems to the management, but if there are water problems, they're not in my apartment. When I do report problems, it does take a few days to get back to me, so the lower floor people may have a point. I don't know. I really don't like the lack of parking within walking distance of the building. I've had to park in the park (haha) area and drag my ass to my apartment. For the price, I'd expect better.

I moved in last month to this great 1 bdrm apt here at Hunters Creek. The rooms are large and there…read moreis plenty of space and storage. Lots of parking and green space. Secure buildings that are kept clean. A gem. Very happy.

Staff is incredibly friendly. Have made the process easy and painless. The complex is well…read moremaintained and clean. Very pet friendly, they even require shot records before you move in which makes me feel very good about other pets in the complex.

I moved in here 3 years ago and must say that Zarina is the best ! I am seeing mixed reviews but I…read morecan tell you that whenever I have had to call maintenance they are all prompt and my issues have been resolved ASAP. I have never had any issues and the lady who comes and changes the air filters , I forget her name but always so nice and in and out and always accommodate my work schedule since I am Blessed to work from home . Yes , the rent goes up every year but I have found that every where I have rented . A nice area and convenient. Melissa C

Nantucket Apartments' front office (Lee and Serena) let you know that no tenant issue is too…read moresmall. Case on point, I lost my keyring which has every key I need on an every day basis. I didn't panic, but after retracing my steps didn't work, I stopped looking and decided I would indeed find them when I stopped looking for them. After "not looking" for 24 hours, I called the office. Lee was empathetic and offered to have my house key, mail key, and gate fob replaced and delivered to my door as soon as possible. Immediately upon hanging up the phone, a thunderbolt hit as I remembered changing my "Valentine" door wreath to a "Let It Snow" door wreath. There were my keys, dangling by the car key fob from the snowman's hat. I immediately called Lee to stop the key remake when Serena told me Lee was already getting things started. Now I'm sure some lady losing her keys wasn't the most important task to be done, but the ladies laughed (WITH me of course) but making my little problem was indeed important to them. Thank you both and please know you are definitely part of the reason I love where I live. Tori Escott

Tryf and Zakir from 3cre were fantastic. I was totally impressed with their professionalism and…read moretheir willingness to listen to me. They were there for me every step of the way to help me locate the perfect property. Although selling and buying a property can be intimidating, they had my back. I recommend 3cre to anyone looking to buy/sell and I will for sure use them again. Thank you guys for your patience with me!!

We recently sold our restaurant through 3cre and had a great experience. We were under contract…read morewithin a week of listing! Sina was reliable, responsive, knowledgeable & wonderful to work with. I highly recommend based on their professionalism and strong connection with the Cincinnati market.

This is by far the worst place I've ever lived at. My boyfriend and I have lived here for the past…read moretwo years, and it's been nothing but issues. A constant of random people that do not live here in and out all hours of the night, keeping us up from sleeping. The management does nothing. They barely answer the phone. And when they do, they are rude, and talk to you like crap. Along with that, we've gotten into multiple arguments on the phone with leasing office, about things they should've swiftly handled. But instead treated us like we were the ones doing wrong. We've gotten into PHYSICAL altercations with people we've never seen before that just randomly started staying there, screaming until 12 am on their deck, right next to my room. I called the police, asked them kindly to quiet down, and they ran down to fight us. Mind you, these people barely speak English. Management had nothing to say other than us get evicted or shut up. Nicole Willey never answered the phone on this matter, never a call back an email nothing. The maintenance men has catcalled me on multiple occasions while walking my dog and the property manager called me a liar and that these men always had held a good rep. Wow. There's now roaches in the apartment they refuse to take care of, unmaintained appliances, the washer and dryer take your money, the leasing office watches everything you do. It's just an awful place to live, and I will never recommend this place to anyone.

Very kind, friendly management and staff - I had a couple issues w my new apartment but they fixed…read morethem EXTREMELY rapidly and effectively. Very helpful through the whole process of applying and move in. Wonderful People!!

Absolutely love living here. It is luxurious and so very comfortable! Amenities are second to none!read more

If you have taken a tour of Savoy or recently moved-in you will undoubtedly be bombarded by the…read moremanagement team to provide a 5 star Google review. Don't do it. This is their way of getting 5 star reviews before you have had a chance to interact with them for an extended period of time. Wait to provide a review until you move-out. This will give you more time to determine how Savoy West Chester (Hills Properties) truly operates. The management team is exceptionally good at being very friendly before and immediately upon move-in. Just read the other reviews...they are from people who recently took a tour of the property or recently moved-in. Then compare those reviews to the reviews provided by tenants that have moved out. You will see a vast difference in opinion.. Move-out becomes a problem if you have to break your lease and move out early. They tell you they have a "waiting list" and ask you for "accelerated" rent payments. They tell you they will refund any amount if they are able to place a new tenant before your lease expires and since they have a waiting list, that time period is typically 2 weeks. My 3 neighbors moved out at least 3 weeks before any work was even started on 2 of the units. If you need an honest opinion of Savoy don't rely on this review or anything you hear from the management team, with the exception of Taylor. Taylor is great to work with and has a great personality. Come by the place and talk to the 3rd party cleaning crew and ask their opinion of the management team. You will be amazed at what they have to say about the management team. There are plenty of other decent apartments in the area. I would encourage everyone to consider those first. You will regret staying at Savoy in the end. Again, please, please, please don't give them a 5 star review until you stay here at least a year or more and have had a chance to see how they handle move-out! What have you got to lose? Also, before signing the lease, ask them what the "Lease Break Fee" is and get it in writing. As mentioned before, working with Taylor was great. I can't say that about the leasing staff. Forget about calling the corporate office. The regional manager can't seem to return emails or phone calls. She gets the manager to do her dirty work. Shame on Savoy West Chester and Hills Properties.

I had a wonderful experience living at Twin Pines Apartments in 45236! From the moment I moved in,…read moreeverything felt welcoming and well taken care of. The staff has been absolutely amazing--always helpful, professional, and genuinely kind, which made a huge difference in my day-to-day experience. A special shoutout to the maintenance team as well--even though I had very few maintenance requests, whenever I did need something, they were quick to respond, efficient, and made sure everything stayed in great condition. That level of care really stood out. The community itself is peaceful and comfortable, and I truly enjoyed my time here. Honestly, I never thought I'd say this, but I'm even going to miss the elevator lol! Thank you to the entire team for making my stay so enjoyable. I would definitely recommend Twin Pines Apartments to anyone looking for a great place to live!

I have been here for almost a year. The building is secure and very clean. Maintenance is quick to…read morerespond, even at 2:30 am when there is a leak upstairs into your kitchen. Living in a secure building is great, you don't have to worry about random people knocking at your door. The building is very quiet. I don't hear my upstairs neighbor at all. The tenants are very nice and friendsli. This is a great place to live.

McCauly Crossings has truly become home to me. The community is welcoming, clean, and peaceful…read more Holly and the management team are absolutely amazing -- always friendly, informative, and quick to help with anything you need. The pool is always spotless, the gym is available 24/7, and the amenities make life so convenient. From the dog park and walking trails to the free movie theater and valet trash, this place genuinely cares about its residents and creates a wonderful community atmosphere.

If I could give this place zero stars I would, but I'll accept the 1 star because the only thing…read morethis apartment has done for us that I appreciated, was getting us in as fast as they did, my husband and I were in desperate need of finding a place quickly, as an incident at our old house of 3 years forced us to unexpectedly have to relocate. When we moved in back in December, the old property manager, Cecilia, was very sweet to us. But because we needed a place to go, we really didn't have time to shop around, or we would have never landed here, we ignored a ton of things we didn't like simply to get moved in somewhere. I almost can't put into words the amount of issues we've had here, The portal they use for their residents to pay rent is consistently wrong, and because of this, my husband and I choose to pay rent with a check one month, we will never do that again because it took them an entire month to take that money out of our bank and by time they took it out, It was like we had to pay rent twice because next months was due when they finally took it out for the previous month. I swear these people just bang their head on a keyboard and decide that's the total you owe, "resident billing" is upwards of $300 a month on top of rent, for what, I don't know, just a way for corporate to get more money out of their residents and this isn't even including your electric bill through Duke. They market themselves as luxury apartments, which is completely comical, they charge luxury prices and you're living in a very old building that has been "renovated" with the landlord special. I'm going to insert some pictures of the way this apartment was WHEN WE MOVED IN! They did send someone out to reseal the edges of the laminate flooring, but it's still coming up around all the edges, there are trashy paint drips on all of the doors paint on all of the door knobs, the air vents are filthy, mold under the caulk in the shower, dumpsters constantly overflowing and smell putrid, the list goes on. My husband and I have just collectively agreed that we're just going to get through these last 5 and 1/2 months here until we can get out. But I urge everyone to not just blindly look at Google reviews like we did, half of them are fake and scripted, right when you move in, they pressure you to come in and fill out a piece of paper for a review, at the time I gave a good review, but we had literally lived here for maybe 2 weeks. And don't even get me started on the outrageous move-in costs. Please look around at other review hubs before considering this place. There are so many ACTUAL luxury apartments that you can move into for the same price as here, don't settle, things are so expensive anymore, demand and expect what you pay your hard earned money for. These people act like everyone should be able to sell out thousands every month while getting the bare minimum.