Every time I stay at this hotel there's a problem, whether there's no water, no hot water, leaking…read morepipes, broken elevators, broken workout equipment, or AC unit cleaning. After my last visit in January, 2026, the hotel modified my reservation which somehow led to me not getting points or nights on my account. I made my reservation through Egencia with my coworker, who stayed the same length of time as myself. I have spent hours trying to resolve the issue with no contact from the hotel general manager. I will be following up with Marriott one last time to notify them of the lack of resolution. After our last stay in January, my coworker got his points immediately, while I was told I made my reservation through the wrong system. The same "wrong system" as my coworker, yet he had no issues. After receiving no communication or path forward from the general manager and staying a full week at the hotel with no contact, I can no longer stay at this location. I have been staying at this location for close to two years and will no longer be booking travel to this hotel. Nor will my coworker.

This was an excellent hotel for this price range/caliber! I don't know this area well, but it was…read morelocated right on the lake, and my hotel room had a perfect view of the lake. In the morning, I was able to take a peaceful stroll around the lake, walk across the bridge, and check out the convenient plaza full of restaurants. The staff are super friendly and warm. They have a quaint breakfast area/bar/coffee bar in the lobby. This hotel really has all the amenities you'd need for a comfortable stay. I slept wonderfully in their bed, and the shower pressure was great. This isn't a fancy hotel, but everything here felt clean and new. Really a great option if you're ever in the Sugar Land area!

Enjoyed the location and experience; as did 10 of my colleagues. Great exercise room - and the lake…read moreis nice for walking with an easy path to follow. Joel at the front desk was especially helpful. Very nice guy - so ask for him!

Nice hotel with clean rooms and a well-kept lobby and common areas. Complimentary breakfast is…read moreserved from 6:30-9:30am, which was convenient. The hotel offers a swimming pool, laundry services, an onsite bar, and a small restaurant serving pizza, burgers, wraps, and fries, along with a section for vending and convenience items. Staff were welcoming, and I had no issues during my two-night stay. Pricing felt reasonable. It's close to 1st Colony Mall which has lots of dining and entertaining options nearby. I would stay here again.

Great check-in service. Walkable to a tavern and two Middle Eastern Restaurants. Very comfortable…read moreand clean

Easy and quick check in and out. Friendly and helpful staff. Great food and service. Very clean…read morerooms.

This location is perfectly located in Town Square. At first, after a quick sip of sweet tea or some…read morewater with lemons, you feel like this hotel is worth every penny. The service was fine, but it wasn't even as friendly or approachable as staff at less expensive Marriott's in other parts of the state. The gym was solid, but several machines were down, which led to me having to run outside. I'd also suggest maybe a water bubbler instead of small water bottles to reduce plastic waste? I'm not Big Green, but it's a bit wasteful. The pool and hot tub area were fine, but for. April open later at night, the lighting is very bad. I was by myself on the rooftop a little later, and when it got darker I just didn't feel safe. I didn't see cameras, it wasn't lit well, slip and falls could be easy, and with that isolation, what if someone got hurt out there later at night? The elevators on certain floors were hard to work - the buttons weren't triggering requests, and I am not a fan of pressing a button that creates an electric current too hard out of shock risk. At the end, one of co-workers who has never and cannot smoke or vape got a $500 charge for smoking. She uses iodine for health purposes, and that with the steam could easily trigger the smoke alert. I also get that it could be actual smoke, but then why is nobody calling the room or coming to the room to investigate or advise the person the alarm went off? Just the surprise charge at checkout that you hope people don't catch? And then they made it impossible to speak to anyone about the issue to get the charge reversed. She got passed around to 5 different people and had to wait for 2 people to get back to 1 of the 5 people over a course of days. Overall, it is fine staying here, but definitely room for improvement.

Aging Marriott property that needs maintenance. Arrival:…read moreArrived by car. Portico near the lobby provides covered parking/waiting while checking in. Check-in: Efficient process. Asked for a room upgrade based on status and received a slightly larger king room. Room (720): corner king room with all the usual equipment- desk, TV, mini-coffee maker, mini-refrigerator, etc. Room had vinyl plank flooring throughout but the floor was not properly cleaned. Bed: Decent king bed, decent linens Bathroom: shower only, barely adequate counter space, horrible lighting. Overall a poor bathroom that needs to be updated, esp the lighting. Overall room cleanliness: Below average, the floors needed cleaning Security: The elevators did not require room keys to access the guest room floors. Perks for status: Nice free breakfast at the restaurant, access to a very pathetic "lounge" with free water and pathetic snacks.

I stay at a lot of Homewood Suites when I travel, and this location really stands out. Homewood…read moreSuites by Hilton Houston Stafford Sugar Land is clean, quiet, and very well maintained. My room was spotless, and the overall atmosphere made it easy to relax after a long day. The staff here is genuinely friendly, which you don't always find. The night auditor gave a great welcome--professional, kind, and helpful right from the start. What really impressed me, though, was the breakfast. Instead of the usual repetitive hotel options, they actually put effort into it. Fresh breakfast burritos, pork carnitas, and chorizo--everything was flavorful and clearly made with care. The breakfast attendant kept everything stocked, the area clean, and was consistently warm and attentive. It's also in a great location--quiet, but still convenient to everything you need. If you're staying in the area, this is definitely a solid choice. You can tell this team takes pride in what they do.

I stay in a lot of these. They're generally my first choice for the Hilton brand. Affordable and…read morecomfortable, some have a little more and some have a little less. Nothing detrimental to its reputation. This one had a little less, but is still worth the stay. The breakfast is good and changes a bit daily. Every Wednesday there is a "social" around dinner time offering fruit and cheese and best of all- free wine and beer. The manager on site was professional and knowledgeable. Very friendly and went above and beyond when we simply asked for a good dinner recommendation nearby. She really took her time explaining and answering questions, in fact we had to end up breaking away as we were getting hungry. She even provided coupons for free goodies from our decided restaurant. Now the bad- The water temperature varies a bit, getting hotter and colder slightly without adjusting the knob. My last night here (I stayed a week) the hot water seemed to run out, my shower was room temperature at best. The gym is pretty pathetic. Very small, consisting of a couple treadmills and a bleak selection of free weights (ranging maybe from 2 to 8lbs max) scattered on the floor. I will say I do appreciate this brand implementing a peloton bike in each of their gyms pretty consistently. Also, I did find what appeared to be bloodstains on the desk and the lampshade on top of it. Pictures provided. Now, it could be nail polish or something similar. I'm praying it was. I'm deducting a single star for these reasons alone, I'd normally rate this way less because the blood stains are kind of a big deal. The rest of the stay was very pleasant, the staff were great. I couldn't bring myself to deduct more, you draw your own conclusions.

Great 2 night stay here. Front desk was kind and courteous. Room was clean and well-appointed,…read morethrough there was a slight musty odor when I entered; nothing bad though. A great stay overall.

Great experience here -- the gal at the counter who was able to get me a room the evening I walked…read morein after driving all day -- was very helpful. She made sure that my best western rewards account was getting points for this purchase. She also told me that the hotel i stayed at the night before could retroactively have points added to it if i called customer care. She asked if i had a preference on floor, or end of the building. It just was a lot of questions i'm not typically used to being asked about location. I told her i was hauling a trailer with an F250 and there wasn't really a place for me to park. So, i was currently in a placed parked emergency lane -- she told me that the truck that i parked next to was also in the same boat, and it would be a non-issue, she would let the manager know. I went to my room, and noticed a full keurig set up, plenty of towels, and a clean shower. Perfect, time to eat and pass out. Upon waking up, i went to breakfast and there was quite the spread of food, a 3d printer thing for pancakes, breakfast burritos, sausage, eggs, biscuits & gravy, fruit, cereal, you name it. I had a decent amount of food and got back on the road. It was a great stay, great breakfast, and great woman working the desk. My only regret is not getting her name, so i could call her out by name in this review.

I stayed here for a couple nights and had a good overall experience. The staff at check-in were…read morefriendly, and since my wife has Hilton Diamond status, we were given a suite on the highest floor away from the elevators as requested. The room was spacious and comfortable, with a kitchenette that included a fridge, microwave, sink, dishes, and glasses, plus a couch with ottoman and a comfortable king bed. One recommendation: try to get a room facing away from Highway 6 because those rooms are much quieter. Our room was on the backside of the hotel and had very little road noise. There were a few downsides during our stay. One of the two elevators was completely out of service the entire time, but there was never a sign posted on it, so guests kept pressing the button and waiting unnecessarily. It would be very helpful if management placed a maintenance sign on the elevator letting guests know it was temporarily closed. Also, the TV initially wasn't working and kept showing an error message, though maintenance later reset it after we notified the front desk. The blackout shades also didn't fully seal around the window, so a lot of sunlight came into the room during the day. Breakfast was solid, with eggs, bacon, sausage, waffles, yogurt, fruit, juice, and coffee. The breakfast staff member was especially friendly and welcoming. Overall, if you're looking for a comfortable extended-stay style hotel in the Sugar Land/Stafford area with a kitchenette and spacious rooms, I'd recommend this Home2 Suites.

We stayed for two nights and it was very pleasant and quiet. I was able to rest very well in the…read morecomfortable bed. I loved that our room had a microwave, sink, refrigerator and a desk. The room was very spacious. They also have a good breakfast starting at 7:00am and the staff were very friendly. I saw they have a gym and a pool although I didn't get the chance to use them. I will definitely come back. It's very rare to find hotel like this close to the area.

Friends and I have stayed here many times. Great location and the hotel is newly remodeled…read more Everyone is friendly. Easy stay.

The check in clerk when we arrived was quiet, but nice. The halls and lobby smelled odd. The room…read morewas nice, very clean, and organized neatly. However, the shampoo, conditioner, and body wash is reusable which is unsanitary in my opinion. The body wash was almost empty, and when I tried to move it so I could use the sink, it was very messy on the bottle and counter. Not enough towels. Bed was amazing, along with the pillows. The lady at check out was super nice and welcoming. Breakfast was great as well. Will definitely recommend to others and stay here again.

We stayed for one night since we were traveling and it got dark and we needed a place to stay, we…read moredid everything online, the check in, and everything, we didn't had to deal with any of the staff, our room was ready and clean too. We didn't got breakfast so I can't comment on that. The only thing it brought my attention was that there was loud music outside, not sure if the hotel is near a club or something similar, I did honestly had a little bit trouble sleeping... other than that everything was smooth.

We were here visiting family. It was horribly stuffy in the elevator and in the halls. We did…read moremention to the staff and they informed us that they had brought this up but, nothing had been done. The breakfast was meh at most I had high expectations and it just didn't do it for me. The waffle maker maybe needed to be cleaned each guest even after spraying never got a waffle off without a fight. The room was nice but the shades looked like they had seen better days. The noise was crazy I am assuming the walls were pretty thin we heard everything.

Room stunk of mildew really bad. Looks like there's mold in the a/c unit. Probably the source of…read morethe stinch but can't be sure. The people at the front desk were super nice tho.

So we got here Friday evening and check in was good.Then we got upstairs and it was instantly humid…read morein the hallways but we tried to ignore because we had ac in the room. The room was clean but there was nowhere to put our luggage. My mom came here for family but also business and could not use her WiFi. We asked about the WiFi several times and was told they had someone working on it Friday, then Saturday, now Sunday. I asked for a late check out because of the amenities inconvenience I was told the WiFi was "Hilton's issue not ours" and late check out would be a charge. Every other hotel is 12p for check out. Also the two times our rooms were cleaned there was blonde straight hair found, room half cleaned, and no replacement of what we use. We had less and less towels after each clean. Bed wasn't made. Our phone was offline the ENTIRE STAY. So we had to use the app which wasn't working the best. When people come to stay they pay to have amenities not to be told there's nothing you can do or expect for us to use our networks which barely worked in the hotel. Staying with Marriott is the best way because we get taken care of better. We expected more from Hilton and we hate that this has dampened our view.