Every time I stay at this hotel there's a problem, whether there's no water, no hot water, leaking…read morepipes, broken elevators, broken workout equipment, or AC unit cleaning. After my last visit in January, 2026, the hotel modified my reservation which somehow led to me not getting points or nights on my account. I made my reservation through Egencia with my coworker, who stayed the same length of time as myself. I have spent hours trying to resolve the issue with no contact from the hotel general manager. I will be following up with Marriott one last time to notify them of the lack of resolution. After our last stay in January, my coworker got his points immediately, while I was told I made my reservation through the wrong system. The same "wrong system" as my coworker, yet he had no issues. After receiving no communication or path forward from the general manager and staying a full week at the hotel with no contact, I can no longer stay at this location. I have been staying at this location for close to two years and will no longer be booking travel to this hotel. Nor will my coworker.

This was an excellent hotel for this price range/caliber! I don't know this area well, but it was…read morelocated right on the lake, and my hotel room had a perfect view of the lake. In the morning, I was able to take a peaceful stroll around the lake, walk across the bridge, and check out the convenient plaza full of restaurants. The staff are super friendly and warm. They have a quaint breakfast area/bar/coffee bar in the lobby. This hotel really has all the amenities you'd need for a comfortable stay. I slept wonderfully in their bed, and the shower pressure was great. This isn't a fancy hotel, but everything here felt clean and new. Really a great option if you're ever in the Sugar Land area!

Nice hotel with clean rooms and a well-kept lobby and common areas. Complimentary breakfast is…read moreserved from 6:30-9:30am, which was convenient. The hotel offers a swimming pool, laundry services, an onsite bar, and a small restaurant serving pizza, burgers, wraps, and fries, along with a section for vending and convenience items. Staff were welcoming, and I had no issues during my two-night stay. Pricing felt reasonable. It's close to 1st Colony Mall which has lots of dining and entertaining options nearby. I would stay here again.

Was going to give 3 stars but had to drop to 1 even though it should be a 0…read more Walking in, we were excited as it looked nice and we were greeted immediately which isn't common today! Check in went smooth and we got up to our room, no complaints outside of the mattress was rough. So uncomfortable but whatever. The issue? After we checked out and got back home, I looked at our receipt and saw a food charged to our room. We were here one night for a show and literally walked in after our show with McDonalds bc we didn't even know they had food. Well someone did and they charged it to our room. How? My only guess is they literally didn't care to ask for ANY verification. I called them immediately and the lady who I talked to was very disrespectful and trying to make it sound like it was us. Well she said that she would refund and look into it. Days later, I check my bank and sure enough, no refund. What horrible service and an even worse way to treat a customer. I called back as soon as I saw no refund had been processed and got a refund BUT with a balance of $0.06. What? Why do I owe for something I didn't purchase? If you stay here, be extra mindful to review your check out statement or risk having random charges that you didn't make! Yikes!

Great stay at this HGI. I stay at Hilton properties all over the country for the past 10 years and…read morethis location is one of the better ones. The staff were friendly and accommodating. The room was up to date with the exception of the bed it was not very soft and prevented me from getting a good consistent deep sleep. The restaurant did an awesome job. This is one of the few still doing room service. The food was cooked quickly and made perfectly. The wings were larger than usual which was nice. Crispy, juicy and buffalo sauce was just right not to spicy. The apple pie and ice cream was a nice sweet addition to the meal. Over all was a good stay.

I checked in almost 1am on the 24th attendant told me I would check out by 11am on the 25th for a…read moreone day stay. Charged me 130 plus for room and 25 dollar deposit. I got to room carpet was wet from AC leaking , room smelled molded, AC would not turn off and remote missing from room for tv. Called front and guy brought remote but did nothing for AC. My son whose asthmatic was freezing and so was I. We had to sleep in same bed to stay warm because nobody would answer phones as I called. I finally spoke with a young lady the next day and she tried hard to accommodate me. However her manager said no and I must check out or pay for another day. So I paid over a 130 dollars for 11 hours. I called corporate left a message with no response. I will never stay here again and will proudly tell anyone don't go here. Horrible experience!!!

Enjoyed the hotel. had a nice room, AC worked well. only issue is that the elevators take…read moreforever!!! would stay here again if in the neighborhood

Two stars, and that's generous. The room had stained carpet, a lumpy stained vinyl couch, and an AC…read moreunit caked in lint that rattled so loud it woke me up every time it kicked on -- despite that, the room stayed humid enough that my towel was still wet 10 hours after showering. Walls are paper thin; you hear everything from next door and the hallway. Property-wide: ice machines broken, bar never staffed, no trash bags in any trash cans, hallways smelling musty, and pool water tracked through halls and elevators (which smell like a locker room). The small breakfast gets swarmed each morning, and not just by guests. Front desk staff were kind and offered to move me, but the replacement room was worse. Can't recommend as-is. The rooms are low priced for a reason.

I stay at a lot of Homewood Suites when I travel, and this location really stands out. Homewood…read moreSuites by Hilton Houston Stafford Sugar Land is clean, quiet, and very well maintained. My room was spotless, and the overall atmosphere made it easy to relax after a long day. The staff here is genuinely friendly, which you don't always find. The night auditor gave a great welcome--professional, kind, and helpful right from the start. What really impressed me, though, was the breakfast. Instead of the usual repetitive hotel options, they actually put effort into it. Fresh breakfast burritos, pork carnitas, and chorizo--everything was flavorful and clearly made with care. The breakfast attendant kept everything stocked, the area clean, and was consistently warm and attentive. It's also in a great location--quiet, but still convenient to everything you need. If you're staying in the area, this is definitely a solid choice. You can tell this team takes pride in what they do.

I stay in a lot of these. They're generally my first choice for the Hilton brand. Affordable and…read morecomfortable, some have a little more and some have a little less. Nothing detrimental to its reputation. This one had a little less, but is still worth the stay. The breakfast is good and changes a bit daily. Every Wednesday there is a "social" around dinner time offering fruit and cheese and best of all- free wine and beer. The manager on site was professional and knowledgeable. Very friendly and went above and beyond when we simply asked for a good dinner recommendation nearby. She really took her time explaining and answering questions, in fact we had to end up breaking away as we were getting hungry. She even provided coupons for free goodies from our decided restaurant. Now the bad- The water temperature varies a bit, getting hotter and colder slightly without adjusting the knob. My last night here (I stayed a week) the hot water seemed to run out, my shower was room temperature at best. The gym is pretty pathetic. Very small, consisting of a couple treadmills and a bleak selection of free weights (ranging maybe from 2 to 8lbs max) scattered on the floor. I will say I do appreciate this brand implementing a peloton bike in each of their gyms pretty consistently. Also, I did find what appeared to be bloodstains on the desk and the lampshade on top of it. Pictures provided. Now, it could be nail polish or something similar. I'm praying it was. I'm deducting a single star for these reasons alone, I'd normally rate this way less because the blood stains are kind of a big deal. The rest of the stay was very pleasant, the staff were great. I couldn't bring myself to deduct more, you draw your own conclusions.

Great experience here -- the gal at the counter who was able to get me a room the evening I walked…read morein after driving all day -- was very helpful. She made sure that my best western rewards account was getting points for this purchase. She also told me that the hotel i stayed at the night before could retroactively have points added to it if i called customer care. She asked if i had a preference on floor, or end of the building. It just was a lot of questions i'm not typically used to being asked about location. I told her i was hauling a trailer with an F250 and there wasn't really a place for me to park. So, i was currently in a placed parked emergency lane -- she told me that the truck that i parked next to was also in the same boat, and it would be a non-issue, she would let the manager know. I went to my room, and noticed a full keurig set up, plenty of towels, and a clean shower. Perfect, time to eat and pass out. Upon waking up, i went to breakfast and there was quite the spread of food, a 3d printer thing for pancakes, breakfast burritos, sausage, eggs, biscuits & gravy, fruit, cereal, you name it. I had a decent amount of food and got back on the road. It was a great stay, great breakfast, and great woman working the desk. My only regret is not getting her name, so i could call her out by name in this review.

Great 2 night stay here. Front desk was kind and courteous. Room was clean and well-appointed,…read morethrough there was a slight musty odor when I entered; nothing bad though. A great stay overall.

I stayed here for a couple nights and had a good overall experience. The staff at check-in were…read morefriendly, and since my wife has Hilton Diamond status, we were given a suite on the highest floor away from the elevators as requested. The room was spacious and comfortable, with a kitchenette that included a fridge, microwave, sink, dishes, and glasses, plus a couch with ottoman and a comfortable king bed. One recommendation: try to get a room facing away from Highway 6 because those rooms are much quieter. Our room was on the backside of the hotel and had very little road noise. There were a few downsides during our stay. One of the two elevators was completely out of service the entire time, but there was never a sign posted on it, so guests kept pressing the button and waiting unnecessarily. It would be very helpful if management placed a maintenance sign on the elevator letting guests know it was temporarily closed. Also, the TV initially wasn't working and kept showing an error message, though maintenance later reset it after we notified the front desk. The blackout shades also didn't fully seal around the window, so a lot of sunlight came into the room during the day. Breakfast was solid, with eggs, bacon, sausage, waffles, yogurt, fruit, juice, and coffee. The breakfast staff member was especially friendly and welcoming. Overall, if you're looking for a comfortable extended-stay style hotel in the Sugar Land/Stafford area with a kitchenette and spacious rooms, I'd recommend this Home2 Suites.

We stayed for two nights and it was very pleasant and quiet. I was able to rest very well in the…read morecomfortable bed. I loved that our room had a microwave, sink, refrigerator and a desk. The room was very spacious. They also have a good breakfast starting at 7:00am and the staff were very friendly. I saw they have a gym and a pool although I didn't get the chance to use them. I will definitely come back. It's very rare to find hotel like this close to the area.

The check in clerk when we arrived was quiet, but nice. The halls and lobby smelled odd. The room…read morewas nice, very clean, and organized neatly. However, the shampoo, conditioner, and body wash is reusable which is unsanitary in my opinion. The body wash was almost empty, and when I tried to move it so I could use the sink, it was very messy on the bottle and counter. Not enough towels. Bed was amazing, along with the pillows. The lady at check out was super nice and welcoming. Breakfast was great as well. Will definitely recommend to others and stay here again.

I don't understand why the hotel staff took it up on theirselves to go inside of my room while I…read morewas not here take all of my belongings and touch my belongings and move them around my room without my permission. I've been here since August. All of my heavy important belongings were stacked on a cart in my room, and my someone came in my room, removed all of my belongings off of the cart And misplaced them. I don't appreciate my belongings being tampered with while I'm staying in this hotel I don't know what was messed with or what was taken. Please don't EVER COME INTO MY ROOM AND MOVE MY BELONGINGS!!!! I got another cart to place my belongings on until I leave. The hotel staff has no right to touch or move any of belongings. That is wrong and very unprofessional. If I was here this wouldn't have been done. Stop nitpicking at this point you're making my hotel stay uncomfortable! If I pay to stay here I don't see why I'm being messed with. I've spent over $3000 at this hotel. Watch out the maintenance man is a weirdo! He'll follow you around and act like he's working to spy on you. For instance he waters the bushes at midnight and walks around the building countless laps until you go inside. PLEASE DON'T BOOK HERE‼ I'll gladly take my business elsewhere!

We stayed for one night since we were traveling and it got dark and we needed a place to stay, we…read moredid everything online, the check in, and everything, we didn't had to deal with any of the staff, our room was ready and clean too. We didn't got breakfast so I can't comment on that. The only thing it brought my attention was that there was loud music outside, not sure if the hotel is near a club or something similar, I did honestly had a little bit trouble sleeping... other than that everything was smooth.

We were here visiting family. It was horribly stuffy in the elevator and in the halls. We did…read moremention to the staff and they informed us that they had brought this up but, nothing had been done. The breakfast was meh at most I had high expectations and it just didn't do it for me. The waffle maker maybe needed to be cleaned each guest even after spraying never got a waffle off without a fight. The room was nice but the shades looked like they had seen better days. The noise was crazy I am assuming the walls were pretty thin we heard everything.

Room stunk of mildew really bad. Looks like there's mold in the a/c unit. Probably the source of…read morethe stinch but can't be sure. The people at the front desk were super nice tho.

Worst stay possible... hot water did not work. phone was disconnected with outlet behind trim work…read morethat was not accessible to plug it in. AC on floor was not working. To top it off elevator stopped working after one night of stay and we are on the 6th floor. Poorly managed property.