We love our new flooring! The Coretec flooring in the 3 rooms we had done is beautiful, and the…read moreinstallation was done perfectly by the professionals at Messner. We highly recommend Messner Flooring if you want quality workmanship.

Great overall experience! I got 3 floors done in the kitchen, bathroom, and upstairs hallway and…read morethey all came out really nice! Christo did an amazing job and the whole team worked through the problems to get everything done!

I went in really not sure of what style rug i was looking for and before i knew it i had the owner…read moreJohn, his wife Janine and their son AJ giving me ideas. It was truly a pleasure working with all of them. With their help i was able to choose a rug for my living room that I Love! The installation was done by another son Johnny and Rich, also very personable and they did a great job! This is one very pleased customer and wouldn't go anywhere else! Go see them, you will not be disappointed!

I got new carpet put in my living room Hall and stairs and 2000 . I did get the extra warranty with…read morethe pet warranty for any stains. In 2001 my dog puked on the floor they were unable to get it clean so they did replace the carpet in 2021. Now we're in 2025 I put a claim in in 2024 and there's like brown spots all over I thought they were stains but it's not it's actually wear marks and I guess this carpet is known to do that. I did put a claim in with the warranty company with engineer flooring and the lady said well you had a professionally clean the carpet but they used a different kind of machine so that's not going to be covered. If you look under the warranty it doesn't specify what kind of machine just professional cleaners which they were and it states it has to be cleaned by hot water extraction which that's how it was cleaned and it's on the receipt.. So she closed out my claim for a bogus reason and completely untrue there's nowhere in the warranty stating it has to be a certain machine to shampoo the carpet under the warranty. So my carpet the whole thing looks brownish gray it's supposed to be just a gray carpet. I had a rug A Little Rock where you put shoes on if you looked up that rug you can actually see the color it should be nice light gray and now it's all brown and I'm embarrassed to have anyone over to my house. I did reach out to the owner rich and he never responded back I also text message to him no respond back. I would advise you not to go through this company because they don't stand by their product if the warranty company is not standing by it then the company should come back out look at your carpet put another claim in at the very least. they just don't care to be honest. Very disappointed because I looked at so many different companies with carpets and I chose them to do my carpet and now I regret it. So just know if you buy a rug from them it's going to where marks all throughout the carpet. So just walking on the carpet if you have dogs or kids playing and they're not going to replace your carpet and they should because it's where marks and in their warranty say if that happens I'll replace the rug. Well that never happened. I would just go to a different carpet company all together one that stands behind their warranty. You're going to end up in a couple years your carpet is going to look like crap with wear marks everywhere it's so disappointing. I went on Better Business Bureau you can see other people complaining of that same thing so

Excellent service and installation! While not the cheapest in the area, they offer quality products…read morewith quick efficient service and an excellent installation team! Thank you, Messner Flooring!

Andy and Greg were a HUGE help selecting, ordering and coordinating the installation of new carpet…read morein my living room and two bedrooms. The process was smooth and easy. Their installation team was outstanding. Help move my furniture will no issues. Two meticulous hardworking guys. I couldn't ask for a better experience. I stongly recommend Messner for any flooring projects you may have. If I could give SIX stars, I would...

Amazing experience from start to finish! Brian matched my new carpet to my existing carpet…read moreperfectly. His communication was 10/10 making this a painless process!! The installers were extremely hardworking, professional and cleaned up after the job was done leaving no mess behind, just a beautiful carpet to enjoy! I'm looking forward to using them again for all of my floor covering needs and would HIGHLY recommend them to all my friends and family.

Yann and Chuck are wonderful people to work with. Yann came out to see us as soon as we contacted…read morehim and the carpet was installed as fast as they could and it looked perfect. thank you

I had a vinyl put in yesterday and they had the old one ripped the new and the new one…read moreinstalled in a little over six hours. Both Alex and Joel were working so hard and never stopped and they were absolutely phenomenal. I couldn't be happier with the outcome and the service they provided. The owner Kim is wonderful and she even sent a supervisor over to make sure that everything was going well. Can't ask for more than that!

I was very disappointed with my experience with Quality Carpet. I put down a deposit and scheduled…read moremy carpet installation well in advance. I took the day off work and moved furniture and made all of the necessary preparations for the installation. The day before the scheduled installation, I called to confirm that everything was still on schedule, as I had not received a follow-up confirmation. I spoke with the owner, Kim, and simply asked that the installers wear shoe covers/booties when entering my home. I consider this a reasonable and common courtesy when workers are coming into someone's home, especially when furniture is being moved onto brand-new carpet. Unfortunately, Kim's response was extremely unprofessional and dismissive. She told me that the installers were "not pigs" and would not be wearing booties. When I explained that I was uncomfortable with people walking through my home with outdoor shoes and then stepping onto the new carpet while moving my furniture, she stated that she was too busy to deal with it and immediately refunded my deposit and canceled my order. While I appreciate that my deposit was refunded promptly, the situation was extremely frustrating. I had taken an entire day off work, moved my furniture, and prepared my home, only to have the installation canceled the day before. I was then forced to start over and order through a larger commercial company. Weeks later, I still do not have my carpet. Unfortunately, this experience left me feeling that the customer service and professionalism were lacking. I understand that not every business can accommodate every request, but I believe there was a much more professional way to handle a simple and reasonable concern. Do not recommend. Also saved $200 with corporate carpet location.

Quality custom rugs, tiling, and flooring. LVT (luxury vinyl tile) best in the area. Will go far…read morefrom Rochester for service. Tony & everyone there will go above and beyond to make sure you are happy and get what you paid for. You won't regret it can't wait for my next custom rug I will be ordering in July for my new apartment. Thinking circle rug for the family rug with a unique pattern.

The fabulous customer service is a great win. Tony provides skilled help. Large selection of…read morecarpeting. He made hall runners for us and steered me to just the right choices.

Great work and great materials! They measured and then came on time, did the work and made no mess…read more Always go back too this business .

My go to for all my flooring needs. Great customer service, not pushy or rude. Amazing product and…read morework ethic. The finished product is always better than I pictured.

We've used them twice now, they beat the big box "bottom-of-the-barrel" prices with their highest…read moregrade carpet and luxury vinyl flooring. So we used them twice, both times they were flexible working around our times, the prices were lower than pretty much any other flooring store in Rochester and we went to pretty much all of them the first time, second time we didn't even think about checking out the prices. Lumber Liquidators had higher prices for a DIY bargain bin luxury vinyl than they have for fully installed Tarkett Progen - that's crazy! Also, they don't charge extra for stairs or tack strips or glue or those metal pieces, all of those things were added-on line items with Home Depot's quote, on top of the listed carpet/flooring costs.

Grade A Carpeting just completed the flooring in our brand new home. When we visited the showroom…read morethere were so many samples to choose from and Aaron was so great in helping us narrow down our choices. Our bathrooms have beautiful custom tile showers and our hardwood flooring is beautiful! The installation was flawless and we could not be happier. We highly recommend Grade A!

The worst customer service. I purchased tile for my bathroom shower. When installed, the tile…read morechanged to a completely different color. They wouldn't assist at all. They claimed that the tile, being marble will change with variations. This wasn't about variations; this went from cream to gray/white. I had opinions from other installers and tile companies, and for the amount of money I spent, they should have tried to work with the tile manufacture at least to offer a different tile, anything!!! I would never recommend them.

The employees are extremely helpful and knowledgeable. They have a great selection as well.read more