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    The Russell-Rose Team - RE/MAX

    5.0 (1 review)
    Closed 9:00 am - 2:00 pm

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    12 years ago

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    Shawna Abernathy - Red Apple-Realtors

    Shawna Abernathy - Red Apple-Realtors

    (8 reviews)

    Heather at Red Apple did a great job at helping me through the process of buying a house in Clyde,…read moreTX. She was prompt, friendly, and professional. All the required paperwork was done smoothly and without a single hiccup. I couldn't be happier with the service I got with Red Apple!!

    Mrs. Abernathy was my realtor and is currently the property manager at my apartment. I will never…read morerent from her again. She is rude, unprofessional, slow to act, forgetful, and always acts inconvenienced when there is a problem. I have consistently had problems with the HV/AC unit in my apt (whether it be hot or cold) even though she told me they were planning on installing central air throughout the apartment when I toured. Currently it is early January, and my apartment is freezing. The space heater is running up my electricity bill. When I told her I was having problems again on my lunch break, she offered to bring over another space heater, then told me that I would have to pay for it if I wanted to use it past this weekend, after going off on me for not being home (I work full time). Now I am being instructed to schedule all emergencies before Friday at noon. Several months after I moved in, I saw the other apartments in my building advertised for a substantially lower rent than mine. Each apartment is the same sq ft, only the amenities change. When I asked if we could discuss it, she told me I didn't have the right, and that my amenities were worth more. In reality, they are worth less. I know because I toured the other apartments before I signed a lease. Plus they were all the same price when I looked at them. All of our conversations are via text message (she never answers/returns calls). She is a terrible property manager.

    Gerard Real Estate

    Gerard Real Estate

    (20 reviews)

    Talk about the worst real estate company I've ever experienced in my life. My girlfriend moved down…read moreto Abilene from Reno. I currently live in Austin back in September. She's renting at 401 S. Jefferson St. and I don't even think this company did a full walk-through or an inspection. There was a rat infestation tons of water bugs, roaches whatever you wanna call them she's had constant trouble getting any kind of maintenance service out there. The sliding glass door is coming out of its tracks. They asked keep up with the yard but when she moved in the yard was overgrowth it's like they didn't even take care of it. Beforehand windowsills were not clean. Carpets were not washed. They were still animal feces in the corner of the add-on room. They told her that they did a walk-through. They also told her that they couldn't get the cleaning done because the water and power was off which is that's the landlords's responsibility. Any maintenance order we had doesn't get fixed. I feel like they just took advantage of her because she was moving from Reno and needed a place right away cause she's a nurse at Hendrick. She's just looking for any way out of this cause she has five months left and has a child with a disability and health issues already and this is not a livable condition. These people should have their license taken away for renting something like this out and taking advantage of people.

    We rented a property through Gerard Property Management without seeing it in person, and…read moreunfortunately that decision exposed serious issues with how the unit was prepared. The home was not properly turned over prior to move-in. There were large, visible patch jobs on multiple walls, and the overall cleanliness was unacceptable. The condition of the unit upon arrival was far below any reasonable standard--unsanitary and clearly not ready for occupancy. And when I brought these issues to their attention, that was definitely something that they leaned on that this was site unseen, which was completely unacceptable. As someone with 10 years of experience in property management, I find it deeply concerning that a company would present a property in this state. There is a baseline level of care and habitability that management companies are responsible for, regardless of owner involvement. That standard was not met here. We had to arrange for professional cleaners two days in an row after move-in, totaling 16 hours of work just to make the space livable. Maintenance issues took OVER a full week to address. During this process, communication was inconsistent. When I raised these concerns with Cydney, I was told I was being "nitpicky," which was both dismissive and unprofessional given the severity of the issues. Questioning how SHE lives. Afterward, another representative (Jason/Justin) stepped in and did provide a rent credit while repairs and cleaning were completed, which was appreciated. However, the lack of accountability, poor communication, and initial condition of the property reflect broader operational issues. For property owners, I would caution that this company may not adequately protect or maintain your investment. For prospective tenants, I strongly advise against renting sight unseen through this management company. The experience suggests a pattern of inadequate preparation and reactive--not proactive--management.

    The Russell-Rose Team - RE/MAX - realestatesvcs - Updated August 2026

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