Reposted on right page as requested by Sapphire Beauty Studio:…read moreMy experience was from 4 months ago:
Prior to me booking my appointment, I went into the salon and spoke with Cynthia and showed her the styles that i wanted my style similar to- boho curls over my locs. She gave me the total price of $255 not including the hair packs and boho curls i needed to buy separately for my style. I stayed in communication with her by text, secured the booking, and even communicated with her on the hair she wanted to use when i went to the beauty supply store to buy the hair. So the hair i could get from the beauty supply store was longer, so i asked her if she could work with that and use less hair or cut it shorter because i wanted it shorter to my bra strap and not my butt, as i was about to have a baby shortly after my hair was done, and didn't want to have long hair while caring for a newborn. She understood this, and also understood i was getting my hair done for a friend's event and a photo shoot organized by friends 2 days later. So got my hair done on Saturday with Cynthia, she was nice- great personality, it appears. She did the boho curls with 2 of 3 hair packs and 2 packs of the boho curls; she recommended that i keep the length of the hair go go to the event and shoot, and come back after to get it cut to the length i wanted. It should be noted, the hair wasn't trimmed to look neater or anything, but i didn't say anything about this because i didn't want to offend anyone.
Additionally, when i was about to send her the money we agreed on prior to the booking, she told me the price was $305. I explained it was not what we had discussed as i showed her the notes i had from our first meeting. She stated it was a miscommunication and agreed to honor the price. I paid her $300 by zelle, including tip. On Wednesday, i reached out to her to ask if i could come in to get the hair cut to the length i originally wanted, we arranged a time on Thursday evening. She stated it was a $25 feet to cut the hair, i agreed, no issues. When i arrived and she was about to cut the hair, she said she needed to make sure the hair would take heat so the braids don't unravel. So she tested the hair and said it was fine to cut it since it adjusted to the heat. She cut the hair, and i saw her use a lighter to seal some of the ends; she did it so fast i thought she had sealed all the ends. Anyway, right after she put the hair in a bun that i requested. When i got home, i noticed many of the individual pieces of braids had unraveled and were coming apart. I reached out to her to let her know this, she asked if i wanted to come back for her to seal the ends a bit better. I told her no that i was not going to come back; and i was going to seal it myself. Honestly, i thought my review to them would have been 100% positive, but i am so disappointed with everything right now, I am taking the braids out as we speak because it doesn't look neat anymore. I think she rushed through the cut, because she had another client waiting, and perhaps if she had cut it the Saturday we did the hair, maybe we won't be here. My hair is less than a week old and it's already out.
Aside from this experience, the staff appear nice and God-fearing so that's always a great thing, Unfortunately, my experience was not great overall.