They provide outstanding help for the homeless community in Dallas and serve as a conduit for other…read moresupport programs offered by non-profits, churches, and government agencies.

Thorough and kind. All employees are very kind and supportive. Sadly, one of them was quite snotty,…read moreWould have given 5 stars if not for her. I was told her name was Tina. All she did was make the difference between the classes very obvious. That said, it IS a great place to go when you need help.

I'm filing a complaint with this organization this evening, but also wanted to write a review…read more I would hope that anyone who donates to this organization goes elsewhere. I would suggest donating to Grace Grapevine, they are so kind and more Christ like than the people representing the financial assistance office at CCA. I seen a caseworker at the front desk at Grace Grapevine hugging someone who came in for assistance. They are so nice and patient. I love the positivity they give off. On Monday November 25, 2024 I arrive at CCA at 9am to fill out an application for rental assistance. When you walk in you're required to grab a number. I grabbed my number and I was #51. I didn't have all my documentation ready so I did have to use their printing room while I was waiting to be called. CCA takes walk ins from 9am to 11am (if your number isn't called by 11am then you have to come back at 1pm, as they close the office for lunch from 11am to 1pm.) Unfortunately my number.was not called by 11am so I had to come back. When you return to the office you're required to pull a new number (so you'll have a new place in line.) I got back in line at 11:50am at the front door (first in line.) The doors opened back at 1pm, grabbed my number. My number was called around 1:05pm. I went to the front desk, the rude woman checked to make sure I had all my documents. I was missing my ledger. I requested my landlord send it to me. He was able to send it about an hour later (maybe a little over.) In order to receive an appointment with the caseworker, you have to have all documentation ready. The rude lady looked over my ledger and added it to my documentation in which she kept and created me a file. Now that I had all my documentation, I was given an appointment for Monday December 2 at 9:45am. On Monday, December 2, which is today I arrived at 9:40 AM , spoke with the rude lady at the front to inform her I was there for my appointment. She said "okay you can have a seat." Right as I was about to walk to my seat she got my attention so I turned back around and she asked (while holding my ledger in her hand) "are you more than one month behind on rent, because we're only helping for December..?" I informed her that I was more than one month behind on rent, and that she should be aware of that because she has all my documentation and a form clearly stating that I am more than one month behind. She then says "Well, unfortunately I have to cancel your appointment and we cannot help you. Per our guidelines you can not be more than one month behind. Of course I was disappointed and I told her it was okay for me to only receive one month help, my landlord is doing his best to work with me. I also said to her "You knew I was more than one month behind a week ago. Why would you even waste my time coming up here?" Genuine question. People make mistakes and I would've accepted and appreciated if she told me that she overlooked it, but nope the rude lady got Loud (at a Christian organization..) I'm the only one that should be frustrated, I am behind on my bills and being told they can't help me after spending 8 hours of my life at CCA. I would've rather spent that 8 hours volunteering there because they clearly need more reps assisting the amount of people coming in requesting help. They need loving help. People who have a passion in helping and serving. Although I am sad and very disappointed that I won't be able to get the help that I need. I am more disappointed in the way that I was treated and talk to. Not once did I get loud (raise my tone.) The representative at the front desk needs to be talked to and reminded that that is a Christian organization and she should be a rep representing Jesus Christ. I am being very honest when I say that your donation should go elsewhere. I am a single mother and I am five months pregnant. I am very emotional right now and that lady, that rude lady needs to learn how to talk to people.

These people are very unprofessional the play too many games. They do not want to help people they…read moreonly want donations if you never been there before they will harass you about documents, give you the runaround, '' like it is funny'', and keep asking for documents that have already been submitted to them. Then when they play with you for about three days they will denied any services requested you of all resources that are available they will tell you that there are no funds available. They will humiliate if you not of their cultural. Please be careful with these people.

This is an incredible organization that does so much good with terrific heart! So many…read moreopportunities to give back and help others.

The SoupMobile is a blessing to the Dallas Metroplex. Their kind hearts and spirit of giving change…read morelives. Not only the lives of those they serve, but those that serve with them as well. I went to prepare and hand out food once not knowing what to expect. I have been hooked ever since and volunteer with them monthly, as well as spread the word about them to everyone I know. Thank you SoupMobile for changing my life. @soupmobile

This place is a reminder that there are good humans and non profits that are doing some real good …read more As a father that pays child support, when I need help with some groceries they are always there . Real, healthy meals with protein- Thanks

Today I was blessed with the opportunity to volunteer at Irving Cares with several co-workers. I…read moredidn't know what to expect, and I can tell you it exceeded my expectations. Irving Cares was founded in 1957 to provide relief for Irving residents down on their luck. It is not considered a place to give constant handouts, but temporary help to get back on their feet. Irving Cares provides all of the basics a person will need to provide for the family. It is located in the Human Services building in South Irving. It serves THOUSANDS of families that are in need. The area I volunteered today was the "grocery" department. Kyle, an employee there, is in charge of volunteers and gave us a brief tour through the facility and history of the services. We then got busy with organizing canned food that had been donated. In the storage area, there are aisles of various foods, donated by Irving residents and grocery stores. It was so touching to see how much others care. Something I really liked was that families can come in for donations of food and toiletries a few times per year. This place knows how to motivate them...it is not a permanent hand-out, but a means to get through the rough times. A family fills out the necessary forms, and the volunteers get busy "shopping" with their carts, bagging up the groceries that are allotted to each individual in the family. Irving Cares also provides assistance for occasional rent and other expenses, employment placements, income tax preps, and language classes. In other words, it gives people their pride back that is lost during the low times of life. For any one interested in helping, the pantry is always in need of food. Something they are really desperate for right now is toiletries, especially toilet paper, shampoo/conditioner, and soap. No one wants, or deserves, to be dirty, especially children. www.irvingcares.org

Always find amazing original goodies!! The service is awesome and love the 70', 80's vibe music…read moreoften playing. Slam dunk place be prepared to be overwhelmed;))

This rating is solely based on my efforts to donate 6 bins of new and lightly worn women's clothes…read more I called ahead to make these items would be accepted. After receiving confirmation, I drove 45 minutes. When I got there I was turned away.

You don't move to the City of Excellence to be average. Thank God I ain't average!…read more I moved into my new home in Plano two weeks ago and the water towers say it all. I'm right where I belong, in the City of Excellence ;) here's the thing... you aren't excellent if you aren't leaning in to help others. I'm passionate about a ton of things, giving back to others is one of the most important. I rescheduled my every 56 days blood donation to a nearby American Red Cross but being in my new town for two weeks seeing all that it gives, I knew it was time to research how I can make an immediate impact. North Texas Food Bank was a result of my research and I'm so excited about today's effort. After relocating I suppose it's quite fitting to select "Pack and Box" it's literally all I'd been doing the past few weeks, why stop now?!! I had the greatest first time volunteer experience. I signed up last night right before bed because and knew I was going to the gym at 6a with my neighbor so I selected the 1p (arrive by 1230p) time slot. Creating a new volunteer account was super straight forward. I was adding this event to my calendar within minutes. I was greeted by the sweetest ladies upon arrival, offered a locker key (wear a fanny pack if you don't have pockets and wish to bring your phone in) as you aren't wearing aprons. I left my phone in the locker. We did a brief orientation, hand washing and then volunteered for our assignments. I've put together a ton of boxes lately, so I opted for packing. I'm not certain I've ever handled so much boxed milk in my entire lifetime! I was first in the assembly line working hand in hand with Apple juice volunteer and let me just say, we did the damn thang!!! It was such a fun experience I never took a single break. My right arm will soon remind me of this fact. We packed 960 boxes, totaling 20 pallets, weighing 28,800 lbs, creating 24,000 meals! I'm a numbers nerd and love the data following your shift. It makes it that much more rewarding. Impact you can see and feel. There were several corporate groups, families and solo volunteers. Everyone was very kind. I'll definitely be volunteering here on a regular basis as my schedule provides. Thank you so much North Texas Food Bank! As a foodie, meals for those in need is a cause I hold near and dear to my heart. Highly recommend if you're looking to serve others. There are a variety of opportunities. I selected this one today but I may explore others in the near future. Hands down a superb way to spend 3 hours, and the warehouse is nice and cool on a warm day. Perfect place to volunteer in the summer (:

Such a nice/big warehouse facility. Pretty clean and modern. My team and I came to volunteer, and…read morethe staff were all super helpful, and gave us good instructions and rules. The building is the size of 4 football fields, so it's massive. It felt so good to give back to our community. Please consider volunteering if you can, it's super easy to sign up and the process was super smooth.

I reached out to Operation Once in a Lifetime seeking assistance and unfortunately left the…read moreinteraction feeling deeply uncomfortable and concerned. My point of contact was Patrick Sowers. One of the biggest red flags was being asked to send copies of my DD-214 containing sensitive personal identifiable information directly to a phone number. At no point was it clarified whether this was a secure work device or a personal cellphone. I was never offered a professional email address or secure document portal, which I found highly questionable given the nature of the documents involved. While I complied in an effort to move the process along, I was not comfortable doing so. In my experience, reputable organizations handling veterans' records typically have clear procedures and safeguards in place for transmitting sensitive information. Beyond the privacy concerns, the conversation itself was frustrating and unprofessional. Instead of feeling heard, I felt repeatedly invalidated, challenged, and put on the defensive regarding my own experiences and concerns. The interaction came across as passive-aggressive and unnecessarily contrarian. I also found it inappropriate that examples of other veterans' personal struggles were repeatedly brought into the conversation as comparisons. I contacted the organization for assistance with my own situation, not to hear about or be compared against the hardships of others. It felt dismissive and unprofessional. What should have been a supportive interaction instead felt judgmental and disrespectful. Trust and professionalism are critical when working with vulnerable veterans, and unfortunately I did not experience either here. Based on my experience, I would strongly encourage others to exercise caution when sharing sensitive personal information and to ask questions about how documents are being stored and protected before sending anything. Patrick Sowers is a fucking moron.

This place is really great! I love donating to here. They do so much for veterans…read more As a veteran myself, I want to say thank you!

Family Promise of Irving is definitely operated under Christian Godley-like people... very caring…read morepositive individuals who are there not just for a "job" but in helping every individual they come in contact with, no matter what struggles they are going thru!! Myself, I've interacted on both sides of their daily goals, needing the assistance and receiving assistance, and able to assist myself, as well as my families needs...THANKS to the wonderful team at Family Promise of Irving. I will forever be grateful for this staff, and their ability to bring me and my family out of a situation that we were not even sure ourselves, when this could even happen! The "job" i currently have been at for 15 months now, is thru the help of a Family Promise staff member...believing in me, and giving me the referral that landed me in the blessed position I have and I'm so thankful for all the prayers, and Thanks to the man above(GOD) for His love & mercy!!