How do I give half a star? This place is extremely disappointing and unprofessional. It was a gift…read moreand I almost walked out. They wouldn't accept the Groupon we already purchased and said it was for a single massage even though we booked a couples. They argued with us saying they wouldn't make money if they gave us a couples massage. The waiting area is dumpy and without warmth or decor and the massage room was not pleasant in the least. I highly advise anyone to just spend the extra money and go to a real spa if you want good service in a nice atmosphere.

We scheduled a couples message and when we arrived we were told the appointment was canceled. They…read morewere extremely rude and unprofessional. She kept yelling at us saying we didn't answer her call when she called to tell us it was canceled when in fact the message did not say the appointment was canceled. Overall a horrible experience. Do not waste your money!!!

I really liked this massage therapy shop! It might look a little sketchy, but I found nothing…read moreinappropriate during my visit. The opposite in fact, it was an excellent, healing massage. The therapist was very sweet and had a great healing energy. The therapist was up front that she didn't understand English very well, which wasn't a problem for me because she understood the important things, like where my knots were. It was also a different style of massage than many Lancaster Countians may be used to. It was more of a Thai style which is more hands on. I'm not very modest or shy when it comes to massages, so again, not a problem for me. I would recommend others to be clear about which areas they do not want massaged- pecs, stomach, glutes, for example, if that's an issue. I loved the attention to my knots and free hot stones! It left me loose and pain free for a month. I'll be back.

good massage. I want lower back massage. I ask grandma too do lower few times she ignores me…read more disappointed. Beware. Not coming back

Very nice and welcoming staff. Very comfortable waiting room. By far the best massage I've had. My…read moremassage was an hour and the massage therapist focused only on the area I wanted focus on. To anyone with or without an injury this is the place for you. Give it a try and I guarantee you will not be disappointed. If you go on their website you'll find a $10 off coupon for first time customers and I believe if you get a prescription from your doctor for a massage (if you have an injury) your insurance might cover it. They have soothing music, spacious massage rooms, and comfortable massage beds that are also heated. Nice location and plenty of parking.

I had Tammy for the first time today and she was excellent! She did exactly what I needed and I…read morefelt so much better afterwards! I will definitely be re-booking with her!

The therapist was very cordial and skilled- the deep tissue massage was very enjoyable and…read morethorough.I highly recommend this store .

Really enjoyed my 90 minute deep tissue massage. I highly recommend this secret gem. I think I will…read morecome once a week for sure. Owner Vikky was very pleasant.

Do accommodating on times- ty. Just moved to the area & needed a break from unpacking. Mia was…read moreamazing !! TY, hope to see you next mo!

well know spa practice and doesn't do anything funny"""" but…read moreyou need let the massager know your preferences.........

I have been to Body & Sole probably a dozen times over the last few years and have always had a…read morewonderful experience. Holly (the owner) is, hands down, the best reflexologist that I've come across. The treatments are so relaxing that I've fallen asleep a few times. Do yourself a favor and book a treatment. Your body will thank you!

I had my first prenatal massage yesterday from Claudia and it was AMAZING! I ended up doing the…read morepackage and signed up for 2 more sessions with her. I am so impressed with this place and will be back for more! They were very accommodating and took me right away. Thank you for your services!

I was in the area for a couple of days and went back for a 2nd time. I had MIA for my massage and…read moreshe was fantastic; she was very friendly and had a great attitude. If in area again I would certainly go back and request MIA. I highly recommend her!

It was just OK. I booked me and my mother which I said on the phone. The moment we arrived I was…read moreasked to prepay in cash, usually payment is after services rendered, but whatever, we were new to this business and went w/the flow. They put us in 1 room together which was weird. The girls chatted to each other for about 15 minutes or so. Although they whispered, were not feeling relaxed due to this. I had to ask to put music on. The doorbell chimed and the girl for my mom went to take care of whoever walked in!! Then the phone rang and my masseuse went to get the phone. The messages were fine. Then after I went to the restroom, coming out to give tips and grab my coat and my mom, they point blank asked me for a tip and told me how hard they work and they have sore muscles. It was kind of unbelievable. I would not go back .

my appointment was for 10 am They didn't take me until 10:20, I was…read moresuppose to have one hour massage so I asked for Thirty-minutes instead. They had to call someone for my appt.. I called in for a full body instead I got my back & legs done instead! The lady gave me deep tissue massage it hurt I didn't ask for that! I won't go back!

Been here twice now, although I have a regular massage therapist that I prefer to use. However…read moreKare's is convenient, open when the mall is, and strictly walk in. No appointments are taken or required. It's located in a large retail space. I wouldn't say it's the coziest, or the most relaxing "spa" I've been to but for the price (which runs about $1 a minute, a little more for deep tissue) it's a bargain. The have some chairs out front for foot massages, and the special massage chairs you lean over for a back massage, but also private rooms which is what I prefer. Unforunately it is located next to the new arcade/amusement feature that replaced Sears so it's not relaxing. Better if you get a room as it's muffled out some, but still not the ideal setting. They will massage whatever you want them to, but this is NOT a happy ending kind of place. IT IS STRICTLY A MASSAGE. I've had a back massage, as well as a full body, and I will say I enjoyed the back massage better. That's my problem area and she really worked it good, completing the session with hot rocks, which was unexpected but now a must. When I had an all over body, the legs, feet, and arm portion was lame. She wrapped my limbs in a sheet and stroked on top of the sheet, so it wasn't really a massage. Actually when you rub up and down on the same spot over and over it becomes annoying. Both times I had a girl named Tina. The second time I did request her. I think she does a wonderful job on my back. I will say there is a few negatives other than the noise. One being that they are cash only. They say there's a problem with their machine but it's been like that both visits. Also when you're undressed and on the table in the room they do leave often - to grab hot towels, rocks, etc as those items are not in the room. They do leave the door open, so attention to privacy during those times is not considered. There was also a few times during both sessions that they yelled to each other between rooms in their native langague which kills the relaxation vibe. During my full body massage when she was working with me on my stomach she did go very low, like crack highway and tried to give my cheeks a rub. I quickly pulled up the sheet and she got the hint. Communication is sometimes challenging. Lastly make sure you tip and tip well. At least $10 for 30-40 minutes, $5 and you'll get stink eye. Google reviews actually mention them freaking out over what they considered to be inadequate tipping.