I usually enjoy staying in historic inns or guest houses. For the most part, I did not enjoy staying here. There were several issues; some 'fixable', some not.
On the positive side, the location is wonderful, very convenient to both downtown and expressways to other parts of the.city. Very close to Old Salem and the ballpark of the Winston-Salem Dash. Another positive note is the restaurant, Founders, located within the Inn. The included breakfast is served there, guest selects from their regular menu. The only cost is 'extra' items and a tip for your server. Both the food and the service were excellent. Certainly not the usual 'continental' breakfast.
Now, for our less positive experiences. When booking the room, the website is somewhat convoluted. We wound up being booked in a room named 'Tanglewood', although we did not choose this second floor room. I have somewhat limited mobility, and would not have chosen a second floor room with no elevator. Regardless, after booking we received emails containing their 'policies and procedures; four pages of this information. It's all a little much. There is a rather tight cancellation policy, not allowing for any type of last minute cancellation without full payment. Our credit card was charged for the full amount about a week before our stay.
I was horrified when shown our room. It's tiny. Only a double bed, no real dresser or counter space, no refrigerator, and a tiny shower; all at the top of a large staircase. We left and returned later in the afternoon to find NO available parking. The girl in the office said there was 'an event' and she had no ideas about where we should park. I asked to see someone who DID have control. A very nice lady appeared and stated that she would have STAFF move their truck out of the one on premises handicapped designated parking space. She moved the truck fairly quickly and we were then able to park. With two exceptions, each time we left and returned, that employee truck was parked in the handicapped space. We wound up parking in the back parking lot and having to come up an additional set of stairs. Note: if one is confirmed to a wheelchair, I don't think the Inn is accessible. Every entrance I've seen has several stairs.
Other negatives; the walls between our room and our next door neighbor are so thin that every time the girls in that room went into their bathroom, it was as if they were standing in our room. We could hear their conversation, hair dryer, telephone calls, etc. It was like having two additional roommates. Awful.
The Inn has also chosen to only provide 'app' TV; no cable or satellite, only internet access. Fine for a choice of home TV, but for a hotel? Terribly cheap choice.
Aside from needing to repair the peeling wallpaper, install some room darkening shades, not smell the kitchen odors 24/7 and replace the dying shower head, it wasn't bad. Interestingly enough, after our first night, I received an email asking how we enjoyed our first night. I emailed back about the parking issue. No response whatsoever, and the employee continues to park in the handicapped space, (no handicapped plate or placard).
The noise issue was also disconcerting. I have serious doubts that we'll stay here again. I expected a better experience for the price. Not a good value at all. We will, however, enjoy Founder's restaurant the next time we're in town. Too bad. read more