Manvi - great service, fast and kind to me. Helped me with shoes…read more Thank you Will shop with you again !

I love Softmoc and I love the variety of shoes they carry! What I don't like it the fact that I…read morehave to go to a mall out of my area to shop there. Every time I have visited the Coquitlam store I leave frustrated and shocked at the low level of customer service this store offers. They completely ignore you and if you ask a question or request a size it feels as if you are imposing on them. Big "sighs". "No we don't have any sizes "( before they even look) "it's out of season for these", are just some of the things I've heard! Sad situation and it's coming from the management as I asked the guy there one day if he was the manager, not surprising it was!

There are deals to be had here, when Walmart and Marshall's don't cut it…read more Parking is available in the parking lot warehouse. The place is literally as the name suggests. Bare walls and no trendy decor. This ain't Holt Renfrew. The shoe selection isn't the world's largest, but it's somewhat decent. They seem to carry mostly runners, though there's a bit of everything. I found what I was looking for, in the style and colour I wanted, at a good price. Sometimes 2 similar pairs of shoes will have 2 different discount rates. A bit of negotiation helps here. I left happy. Can't really go wrong with buying shoes here.

Every time I need a new pair of shoes, I would come here. The staff are friendly and patient with…read moretheir customers. They always get the shoe I'm looking for. Sometimes there are deals for good prices and I like that the company offers a rewards program.

Amazing service today at the Port Moody location. Walked in wanting to get new shoes to offload the…read morepain I've been getting in my feet and knees. Was treated great by Jasmine, who examined my feet and walking gait, finding out where my weaknesses were. She was extremely knowledgeable and helpful in picking the right shoe for me. No sales pressure, just good help, humor, and problem-solving.

I went to Kintec with a friend and Rose assisted us. She was very knowledgeable and attentive…read more A five star experience at Kintec! Thank you Rose. Love my gortex, water proof runners.

Meh... I've been to this location twice and both times it's been underwhelming…read more It's on the smaller side and they don't seem to have a very good variety of items. I could never find anything in the men's section for my husband and it took a lot of time to find anything I wanted. The girl at the fitting rooms had a bit of an attitude with everyone. The cashier also didn't seem too happy to be there. While I was waiting in the LONG line to pay, i opened up a powder compact I was planning to buy. At first, I thought it was just missing the powder puff. Then when I opened it up to make sure it hadn't been used, I saw that it was completely empty. I told the cashier I didn't want it, and showed her the problem so it wouldn't be put back on the shelf like that - and she gave me a look like I took the powder puff- to which I burst out laughing ! She wasn't impressed - neither was I ! I'll skip this location - plenty more to choose from!

Terrible service and rates, unreliable and feels like a scam. Use a different exchange.read more

Just some additional info after my second time into the store and finally settling on a purchase:…read more Very knowledgeable staff. Shoes came with extra laces, and the cork inlays if you need them to balance out any orthortics. No metal shank in their men's dress shoe -- so if you are working at the airport, you can go through metal detectors without having to take off your shoes.

I am forced to add star rating to post my review. This location do not deserve any star. My…read morehusband gave them a lot of business buying work shoes for himself for years and paying his workers to buy work shoes every year during their sale. My husband brought me there on the last day of their annual sale one time and persuaded me to buy a pair. I carefully selected a black leather easy walk shoes which I intended to use for both work and walk with my husband. I tried a pair in 7.5. My toes were touching the front and I tried hard to pull my toes back a bit. A sales lady told me that was the only size they had and was impatient trying to push me to complete a sale. My own pair of shoes that day was in size 8 and was comfortable. I was hesitant with this 7.5 SAS. She kept saying my own shoes were too big for me and that the easy walk in 7.5 fitted me well. At the end, I lost the battle and was coned into buying it. Every time I wear the shoes, I hate myself. The shoes were not cheap over $220 plus tax if I remember correctly. The leather is good quality and the shoes are comfortable inside. But I struggle to find more room in front of my toes. I wear the thinnest socks I can find every time. I wear it in occasions when I don't have to walk a lot for example sitting in the office because I expect my feet will expand after walking so the shoes will be even tighter. One day I wore it to walk with my husband as I don't have walking shoes. I had blisters all over my toes as I walked and both feet were sore for days. Now it can only sit on my shoe rack while I paid over $220 without a pair of shoes that I can use. This pair of SAS is my first and also last. I would not recommend this shoe store. For over $200, you can buy many trendy good looking comfortable shoes from good service sales people without trying to push you to meet their target.

I bought Birkenstock's sandals last year, Aug 2019, I was then diagnosed with cancer at the end of…read moreAugust. I went through treatment which brought me to February I wore the Birkenstocks sandals for one month out of 2019 I bought the cork renew and used it diligently as I was told I would have a year warranty if I bought the cork renew. I didn't go in water or miss treat the sandals when June opened to sunshine I started wearing the sandals again, Reapplying the cork renew before use. On both sandals they started breaking when I took them back in August I was told I was three weeks past the year warranty date. I explained I had so much on my mind from the cancer as well as the pandemic I was afraid to come into the malls being more susceptible to covid 19. I talked to two employees there that told me the manager would be in the next day and that they couldn't do anything. When I talk to the manager she said Birkenstocks aren't a very good sandal and proceeded to show me a white sandal and was pulling at the seams and look at the yellowing in there and these are going to fall apart. She said that her cork sandals all fell apart like that as well and told me to buy this other brand that is a higher end sandals than Birkenstock. She said she couldn't do anything for me. I wrote to SoftMoc customer service which wrote back asking for information on size and date of purchase they then sent me an email stating that it was up to the store representative meeting the manager of the Guilford mall store to see whether the shoe was defective. Of course she said it wasn't defective and they were not going to stand behind the warranty. The customer service rep said they could not see the sandal so they can't make that decision. I offered to take a picture and send it to them which they intern declined and told me to take the sandal to another store and have them determine whether or not it's a defect. I really doubt another employee from another store will say this is a shoe defect if they don't know the scenario that the shoe was only worn for maybe three months out of the entire year and it was already breaking down. SoftMoc has crappy customer service and poor quality shoes I would not recommend anybody to go there in fact, When looking them up On the better business Bureau site they are not accredited. Five thumbs down to poor customer service and overpriced poorly made shoes

I had a very good experience here while getting a nice pair of boots. I was immediately greeted…read more by a sales associate and she was entirely helpful. The boots looked great, the price was right, and I left feeling quite happy.

We honestly couldn't believe our eyes when we saw their store logo as we thought Ronsons Rack was…read moregone for good. Glad we're wrong! Sort of. If you're expecting (and missing) their bi-annual family and friends warehouse sale, which was last held at Brentwood Mall with ALL shoes going for $39.99 each, you'll be disappointed since this is definitely more like a Ronsons Rack experience. But nevermind that cos we're just happy they still have a presence ^_^

After a long and frustrating journey I ended up in Sterling Shoes in a last act of deperation for a…read morepair of knee high boots which a) I like and b) zip over my calves (I have small feet and muscular calves, bad mix apparently). I had actually spotted a particular pair of Roberto Viannis I liked and were cheap at the Lougheed location, but since I was on a spending spree at Coquitlam Center I thought I would nip in and try them on. Flagging attention was hard, the store was packed as they have a sale and I guess people are preparing for the holidays, but a very nice staff member came over when she saw me holding a boot looking around for someone. She brought out the shoe box for me to try'm out, however someone had put the wrong boots back. Instead of sending her back to get the same pair I tried the once she brought (same designer). They actually hit me so she actually had to locate the right pair for me. She was so apologetic, when really it wasn't any bother. So, I bought them. The sweet score was they were ridiculously cheap (well, to me... I spend too much on footwear). The associate who helped me was awesome. And it's good to know a place and designer who makes boots I can wear. I would recommend this place for trend shoes. They carry Steven Madden, Roberti Vianni, Vianni Collection, Guess, and Franco Sarto - all inexpensive brands at decent quality, funky design - this way you can have the of the moment shoe without the guilt of wearing them for one season.

Was able to receive help right away in regards to an exchange…read more Boyfriend got me UGGS! To replace my other ones from two years+ ago? Hehehe Uber happy they had my size and in the color I wanted when I bought my first UGGS years ago! :)