I am very impressed with their customer service!!! I am currently 9 months pregnant and a little…read moreindecisive. Effie was helping me out last week and ordered some slippers from the warehouse because they didn't have the correct size in stock. They said they would hold them for me as long as I needed knowing that I could go into labour any day! But today I was able to pick them up and they felt a touch big so she offered to order a different size which I was very thankful for! I I also found a pair of boots today and I wasn't quite sure on sizes so she also ordered a different size before I purchase them so I can try them on and make sure they are perfect! I find this very accommodating and high quality service! I'm very thankful for all their help and understanding. Thank you Effie!

Thank you for introducing me to Vionic! So comfy and stylish. Excellent customer service.read more

They took about a month but they did finally answer me and were very apologetic about my…read moreexperience! So I will give them one more shot but if they pull that again with me then I will make heads roll!

Great service and professional staff. Had amazing suggestions on what might be good. Highly…read morerecommend.

Great customer service. The last time I was here the salesgirl was super helpful while I tried to…read morefind some black heels that fit. Unfortunately none were comfortable, but I've bought shoes from Aldo before so I know there's hope. They always have tons of cute accessories too. I've bought earrings, sunglasses and purses from here in the past. I can definitely always find something I want!

Bambie took me on a tour of four Aldo shoe stores in Downtown Vancouver and on Granville island…read more She was seeking a specific pair of boots. Even though the website said that the boots were in stock at the stores, the information was plain ass wrong. None of the shops actually had the boots in her size. A sales person at this location was quite honest, she said; "The inventory system is not very good. I show on my store data base that the shoes are in stock here, but they are not. They are in stock at the store on Robson street." We walked to that store. The boots were not in stock there as well. 2 Yelp stars for giving Bambie and me a time wasting run around. Funny aside - I was wearing my high top Aldo sneakers while we did all the walking between the stores. I got mine at a Nordstrom rack in California. I paid 70% less for them there than the Aldo store price.

I have to say something about how helpful and friendly I found staff at this location. I ordered…read moreshoes online but the size was wrong. I called the store, they confirmed they had the right size, held it for me and I exchanged it at the store with minimum fuss or delay. Their online site is pretty good too, fast delivery and some good deals.

I bought some trail runners here a couple years ago. They were meh…read more The sales girl didn't know a lot about the shoe. She was more interested in the cute guy walking in. This time around, no one in store except maybe 3 employees and 2 of their friends. Possible off duty coworkers by their conversation. No acknowledgment when waking in and no customer service. I hope they improve.

the owner is very helpful and friendly. Always willing to go over and above to saw selections.read more

I visited the Langley location on Boxing Day to exchange a pair of boots I had received as a…read moreChristmas present. I had driven along this Fraser Highway strip multiple times, but I had never been inside. A cute tiny boutique that boasts a selection of shoes and boots that all look to be high in quality and fashionable at the same time. The whole experience from start to finish was great! Kim was working that day, and she went above and beyond to find the pair of boots in my size. There were a few other customers in the shop and she had such a wealth of knowledge and helped them find the pairs of shoes that worked best for them. It was a joy to watch her in action. I was happy with my exchange, and I'm sure my next pair of boots with be from this location.

I'm surprised I'm the first to review! I popped in here just to browse after walking past while…read morerunning errands in the area and was very pleasantly surprised at the selection of well-made and stylish options of shoes for both men and ladies. Many brands I'd never come across before. I left the store the proud owner of a stylish new pair of beautifully crafted "Rieker" ankle boots, which I'm sure to get many years enjoyment out of. Thoroughly pleased with my purchase, as well as the helpful in-store service . Will definitely be back to browse again soon. Was also told by the salesclerk that they have a location in Fort Langley as well.

Came in here to browse. The store is quite large. Selection is ok, they have a few models from each…read morebrand and the store is clean and neatly merchandised. There is a clearance rack at the back. Some cute kid's shoes. The prices are not that good. Maybe some stuff on clearance is ok, but DSW just doesn't go as low as other stores who really are serious about discounting shoes. The guy working here though was super nice, cheerful and friendly so definitely the customer service is the winner.

I had an amazing experience today at the DSW store in Tsawwassen Mills. I was looking for a pair…read moreof ankle boots that I had seen in the store before. Bhawan came to my assistance and asked me if I needed any help. I gave her the description of the boots - the style and colour and she looked up the information , finding that they had one pair of boots in my size in the store. She immediately went to search for them - She found them in a completely different isle. Her friendly and helpful nature combined with a great dedication to her job was such a pleasure to see. Thank you Bhagwan - you made my day!

I love me some New Balance shoes. Checked this store out because I needed some new work shoes. New…read morebalance is a fantastic option for peeps who have wide feet because they actually carry wide width shoes. NB runners are also very comfortable for walkers and runners. This store is located by the fantastic Canadian Brew pub so post shoe shop you can grab some grub. On entrance the store has fantastic lighting and is very cleaned and organized. We were greeted promptly and helped until a decision was made. Shoes were 20% off too! I am very happy with my purchase and I would definitely shop here again!

Called this location to find a New Balance 990 2A (difficult size to find). I was told they didn't…read morehave it and neither did the warehouse. Sourced an 847 through Zappos.com in the US so had to have my family receive and ship them to me. Called the location again a week later to ask for the corporate contact number and asked about the 990 and was surprised they did have a pair in stock . I was asked if I wanted to place them on hold and I said yes. Unhappy I'm paying more after shipping and currency conversion for a lower tier shoe. I received a call and had to disconnect. Called back and was told the 990 is on hold for someone else. Now irritated I've received unhelpful, conflicting info.