I had heel covers replaced on two pairs of leather boots and added sole pads to one pair. They were…read morepolite and upfront about cost and time. It took several weeks and it was expensive but I get it that it's done by hand and takes time. When I went to pick up (they did call to let me know the boots were ready) they were closed due to illness. When I picked up it was clear the sole employee there was still sick so I stayed as far away as possible as they weren't masked and neither was I. The work looked okay - one pair had a tear in the heel leather. In the old days when shoes were repaired they would give a basic polish after the work but it wasn't the case here. The work has extended the life of both pairs and that's the point as they are well made boots expensive to replace, so consider the return on investment if you want work done.

they do good work but they are pricey.I paid $60 just for a new plastic heel repair.read more

I always loved DSW from the stores I shopped in the Virginia (Arlington) and the Washington DC and…read moreMaryland locations. This location in Fredericksburg, VA leaves a lot to be desired. We went in today looking for some shoes to wear to a dinner tomorrow night. When we first walked into the store two employees were standing in the front an older male and female whom did not greet us as we came in, actually looked the other way. Why are you standing there if not to greet customers anyway. Second, another employee followed us around the store pretending to be a shopper. The store in itself had a wide selection of shoes and I did find something to wear. The sales clerk was helpful as I had picked up a pair of shoes with two different sizes and she went back to get the correct shoe for me and I appreciated that. At my age and having shopped many many years I felt its time for store managers and corporate offices to demand more out of their employees. Customer service should always be your number one priority.

Definitely the first place anyone in the area should go for first while looking for shoes…read more I'm unfortunately blessed and cursed with feet that require size 14 shoes. While most other places don't carry my size, DSW usually has at least a decent selection to choose from. The clearance rack at the back of the store is the place to find dynamite deals that can't be matched anywhere else. Don't even stop at the regular inventory when you enter - go straight to the clearance rack first... then, if you can't find anything, hit up the regular inventory. Their prices aren't too steep, but this is definitely a step above Payless in terms of price. That said, you get what you pay for - it's a step above Payless in quality as well. The service has always been exceptional. I've never not been approached by someone, whether I was looking for something specific or just generally browsing. They've got a great crew over there.

Cristina the weekend sales associate was beyond impressive and handled her job with poise that you…read moredon't see everyday. I'm a Red Wing customer for life and this branch stands out specifically to me because of the employees dedication to providing quality footwear and apparel that is top of the line while providing a welcoming enjoyable experience that you can't find much anymore. Great job guys & gals, yall truly embody the word professionalism. Won't buy my gear anywhere else and that's a fact.

I dropped in today in order to pick up a few items...Matt was very helpful, personable, and didn't…read moremind checking the back of the store for any item that I inquired about. The other staff worker, who I believe was the supervisor, was also very helpful, did a product demo, and shared some awesome shoe care tips with me. I actually ended up purchasing more than I had planned, but I don't mind when the customer service is great.

Kohl's used to be my store. If I was looking for something Kohls would give me several options to…read morechoose from. Now their clothes are dated and puritan conservative. Unless you are buying a specific brand like Nike then it's like a 1950's retired school teacher. The staff is mediocre and outside of my Amazon returns I dont have a need to go there anymore. They had their hey day. I remember when they were building out Kohls.

I did not shop through the whole store, so this is specific to the shoe department. I came in to…read morebuy shoes to travel home in that I saw advertised online and based visit off sale information I wanted to purchase. Women's section was unorganized and messy. Lots of empty boxes and empty shelves. I couldn't find dale items that I went there for. When I got to register item was a different code. I would have went somewhere different if it was due to time constraints. Not well stocked for shoes. The person at register was nice but said there was nothing she could do. That was disappointing.

Really, there is nowhere else in town you should go for running or walking footwear. I spent $50…read moreon shoes at DSW that ended up hurting my feet and as a result I stopped exercising. I took my husband's lead (he is an avid runner, I am not) and went to VA Runner. Their staff is highly trained and will do a thorough analysis of your gait, pressure points, arch and more to make sure they recommend the right shoe. The moment I put on the Asics they picked for me the pain went away completely. Highly Recommended.

I have been going to this running store for two years now and the staff has always been friendly…read moreand has always helped me find the right shoes. They also have a good selection of spikes for track and cross country athletes as well. Back then, they did offer a discount for high school students but I believe they no longer do this, which is unfortunate; however, it does not hinder the quality customer service and welcoming environment this running store brings to the area. I wish I lived in Fredericksburg so that I could do all of their running events that I see on Facebook. Overall, I would recommend this store to any runner, beginner or expert, to get fitted for a pair of shoes at this store.

Back in July I ordered a pair of slides because they didn't have the size I needed in stock. I made…read morea deposit of $40 and they said they would message me when they came in. I contacted them numerous times, they finally responded in September. Long story short, they're refusing to refund my deposit. Bad business practices, don't recommend them. #oneofonesneakersva #spotsylvaniamall #fredericksburgva https://www.instagram.com/oneofonesneakersva?igsh=bjJoZTB2eTRsN2pl

it was good but i was insulted and called 5ft9 when i am 5ft 9 and a 1/2, customer service was…read moreawful and luke taylor is an asshole

Best running store ever! I've been a Lucky Road customer for years, and they never disappoint. I…read morerecently stopped in for a new pair of running shoes, and as always, the experience was enjoyable and the customer service outstanding. I can't recommend them highly enough!

If you're looking for a place to check out quality running shoes and gear with employees that will…read moreallow you to find what you without pressuring you to buy something that doesn't work for you, this is the place! We've been going here for a couple of years now and the entire family enjoys every visit! Even brought my Dad in (who hasn't bought new shoes in probably 5 years). He was able to get a new pair! He tried on 5 different brands and styles! Check it out you won't be disappointed!