The product selected was one where the furniture company had stock in their warehouse; a mere…read moreninety miles away. With the purchase agreement and deposit completed, the delivery date was somewhat vague, supposedly due to the problems of finding drivers during the Covid pandemic. After nearly a month of waiting patiently, a message was sent to the company office where the salesperson and sales manager changed their story. The 'new' timeline was written in a return email as reading; "we're at the mercy of the delivery company and don't have a delivery date, but as soon as we get the product we'll give you a call." In essence, there's a serious breakdown in communications as the sales person clearly indicated 'by the end of the week with the sales manager waving the 'we're at the mercy' flag which is a contradiction of points in their own ranks. Sorry folks, I now don't trust anything coming from their mouth's and wouldn't trust the lot if their tongues were bank stamped. The old saying goes; "If a company uses an I'm sorry excuse, they're a sorry excuse for a company." This seems to be the case for Kaiser; as I've read other such reviews on the internet. No more business through their organization. Period.

I've purchased several pieces of living room furniture at Kiser's in the past year. After going in…read moreseveral times last month, I decided on dining room furniture and a bed. I called twice and left messages both times. The lady who answered the phone told me she gave the salesperson my contact details. No response either time. I cannot help but think I was deliberately ignored. After one full week with no call back, I bought furniture elsewhere. I am not impressed.

We have purchased well over $7000k of furniture from this store over the past few years. Recently…read morepurchased a sofa/recliner. Upon inquiring about the warranty for the sofa we were told that if anything was wrong that he would ensure that the issue was taken care of and if it could not be corrected he would trade out for a new sofa. After having the sofa for only a couple of months it started breaking down. When we contacted the store manager about this issue we were once again "ASSURED" that he would rectify the issue and if the issue could not be fixed, he would offer a new replacement sofa. This did not happen. While the store manager did try to fix what he thought was the issue it did not work. And now the store manager is not standing behind his words/promise to us. We were told it's up to his regional manager. So bottom line is that his "Promise"/"ASSURANCE" was nothing but puffing (blowing smoke to make a sale). This store is NO LONGER our go to store for furniture. If you tell a customer (or anyone) that you will stand behind the item sold, then honor your words. This is definitely bad customer service and leaves no room for recommendations to others to shop at this store!!

In my honest opinion Dave, the manager is RACIST and BIAST! I worked there for a few and was asked…read moreto do things that others didn't! Tanner the owner now never even said hi or bye to me. But spoke to all the others with flair. The building is old, cold and full of leaks because they refuse to put money into a 50 year old building. There are far better furniture stores with a modern selection, price and building!

We ordered a reclining couch and a recliner from Grand in December of 2021. We also bought the…read moreextended warranty. The couch broke prior to a year being up. Grand literally told us if we had just came in 2 days sooner, they would have replaced the couch. We then contacted the warranty company, since we had the Platinum Plan. Our first contact was in December 2022. A technician FINALLY came out in February 2022 and stated they expect the recliners to fail after 2 years. Regardless, after the technician contact, we did not hear back from anyone. We called and called until THIS December, 2023, we were told they cancelled our claim. Long story short, after not being able to stand broken furniture in my living room, they offered to pro-rate our insurance... from a WHOLE YEAR AFTER OUR CLAIM!! We have a broken couch, 2 more months till parts could arrive, and no satisfaction. (redaction of the comment about the insurance and quality of product) UPDATE: An associate reached out to me this morning and stated they would correct our situation by giving us a store credit for the amount of the couch if I would update the review. After talking to a supervisor from the insurance company and an associate from Grand Home Furnishings corporate yesterday morning who stated I voided my warranty and they were doing no more to help my situation, the person from Grand who called today stated she wanted to make it right. We do appreciate the associate who called today who helped us after falling though numerous cracks. Even though I redacted my comment on the insurance they sale, I will state we did not get anything but frustration from the insurance. I cannot and will not state anything positive about our experience with the Platinum Plan.

I will not ever buy from Grand Home Furnishings again. This place is a joke. We purchased 2 leather…read morecouches brand new and was sent a used one. The used one had a tear in the back that had been glued! We didn't notice until we rearranged the living room and called them immediately. We were told they would send someone our to fix it!!! No!!!!!! We paid for a new one and we want a new one. They weren't very happy about it. We went back to the store (exit 7 bristol va) to talk with the salesman. To make a longer story shorter. We ended up with a loveseat. Do not get furniture from here. The delivery was a bigger joke.

This review is specific to Bristol, Va location. Some of the staff there are really nice but then…read moreyou have the owner.. . or the guy that says he's the owner who is absolutely rude & disrespectful to customers. He talks to customers like crap & thinks it's ok. I would think twice about purchasing from this store due to the god awful customer service you'll more than likely be provided. Hopefully this owner isn't affiliated with the other locations in the tri cities