Great people, outstanding selection of cigars! They have a lounge available but I have never used. Looks nice, though. They allow you to get $ off future purchases that's pretty good. They have pipes, pipe tobacco, cigarettes, lighters, gifts, etc., but I only go for the cigars (this is the ONLY place I go for cigars. read more

I live in the hills, so when I come down, I like to grab me a couple good cigars. Been there twice. The lady at the front desk is just as friendly as can be. She let's you in and don't follow you around, like your a thief. They have a huge selection. You can go broke fast. The old man's cool, just a grumpy uncle Joe. I went over to talk to him about my cigars. He told me about them. That and he's got a gun. read more

As someone new to cigars, I was in to find a humidor for my dad who got me into the hobby. The gentleman behind the counter was wonderful at showing me their selection and giving some pointers in a way that was helpful to me while not being overbearing. I didn't feel like a burden, and any of my questions were answered concisely. I will definitely be back, more stores need staff as knowledgeable and passionate about their craft as this one. read more

Stopped here on a recent trip through Knoxville. Glad I did. The staff was extremely knowledgeable and very helpful in guiding me to my final selections. Basically "Turn Key" as I went in with no expectations and left with a selection of Maduro cigars that met my tastes. Will definitely return on my next trip through this area. read more

Service...selection and value I'm a huge fan! The staff are knowledgeable and greeted me as soon as I walked in the door.

We are lucky to have a few, really good cigar shops here in Knoxville. So much so, that I mention it whenever I travel. The Smoke Pit may be my favorite to shop at in this area, probably in this state. First off, I've heard tell their humidor is the largest in the south, outside of one in Alabama. Here's another thing that I want to praise The Smoke Pit about: they keep it stocked. I recently went to a shop in another town, and their relatively small humidor was less than a quarter full. That would never happen at The Smoke Pit. It's always wall to wall full. What they do have, is ALWAYS quality. It's always perfectly humidified. Another great thing about The Smoke Pit: they are actually affordable. They are not gassing their customers. You can buy a solid smoke, for a reasonable price. As time goes on, that can't be said about the majority of shops. They also hold wonderful events with reps from all over the country. It's always a good time, and they go all out. Which, as a regular, is super appreciated. It's the little things that make you feel like a community. Kudos to Kim and company for creating such a great shop. read more

I travel from about 20 miles away, regularly, to visit this shop. Having worked in the cigar industry and traveled to a number of cigar shops, this one has the nicest humidor and lounge in the knoxville area. This is surprising give that it looks like a stripmall cig shop from the outside. They often have cigars I have a hard time finding, and the staff has been nothing but friendly every time I have visited. read more

Loved this place! The staff was so friendly. They made being a newbie to the cigar world fun and exciting and gave some great recommendations. I'll definitely be back! read more

I've been shopping here for years. Their remodel is beautiful and the staff is always friendly and helpful. All in all, they're wonderful people selling great products at competitive prices. read more

Good selection but the older gentleman working there was rude to the people standing outside his store who were in line for the county clerk. They had nowhere to go because they're on a sidewalk and he kept trying to tell them to scoot closer together because they were partly in front of his store. We are in a pandemic. We are supposed to be six feet apart and this guy is trying to smush people together just to get them out in front of his store. He has about 1 customer every 15 minutes. So nobody is busting down his door. Seems pretty selfish to me. read more

I have been going to the Smoke Pit at least twice a week for three months, with constant great service. Today I encountered the rudest older gentlemen. I tried to explain to him that the Hookah Coal is always 75 cents on sale when i come in. He wouldn't even listen to me! He kept saying "well not to my knowledge" as if I was lying. He was beyond rude! I have never encountered this type of service here. I can assure you I will not be coming back, however, unless I receive an apology. It is worth the drive to UT's smoke shop to not have to encounter rude people! read more