Smoothie Shop, 40hwy Blue Springs, Mo.
I placed my order with the guy there but he didn't give me the gym membership discount, so I asked him about it. He told me "oh well it's too late." (Which that reply shocked me). Then he said "we'll do it next time." So then I asked him will he just stamp my card twice since he didn't give me the discount like he was supposed to, then he told me "no, you just bought one $8 drink". He told me I should have told him beforehand. I told him you guys normally ask, that's part of your scripting. Then he said, "well I didn't ask, you should have told me". I said to him again, "well all of the other employees always ask when they're ringing me up". He said, "I know I trained them that way, I'm the owner of all of these and i came up with the discount". So I said to him "you train them to do the job but you don't do it." He said, "it's just $0.75". I replied to him "and it's just my $0.75" I asked him again "so you train your employees to do the job to ask the question but you are not required to ask the question." He didn't have an answer and he told me "have a nice day". The discount wouldn't have been a big deal if he was not so rude and displayed terrible customer service skills. read more
