Hi Everyone, Leaving this review to make sure that our company is not confused with the snow guys here is not confused with our entity, The Snow Guys found at www.thesnowguysmi.com We do not know or have any affiliation with this previous entity or the people being reviewed on this page. Thank you! read more

Dear You No Show Snow Guys: You suck Snow Guys suck. I'm being polite. You Guys cashed my check on 27 November 2012. It snowed five inches in my neighborhood 26 December 2012. Where are the You Snow Guys? You No Show Snow Guys. No returned phone calls. No returned emails. One neighbor also got no snow removal from You No Show Snow Guys. No Snow Guys suck. Larceny or fraud? WTF, No Snow Guys? Signed, Out of Cash Guy PS: Fellow Yelpers, let's collectively take These Guys to small claims....here's their website: http://www.thesnowguys.com/ read more

Update to my review: We contacted them by letter to dispute their erroneous and fraudulent billing. A woman called my husband after she received our letter. She told my husband to (and I quote) "man up and pay your bill!" How insulting and unprofessional!!! read more

1st snowfall only 6 inches and 2 days later nothing. Tried calling and emailing. NOTHING. NO RESPONSE. You can't shovel the snow after driving on it for 2 days so now it's ice and packed down. Do your homework before using this company. Feel scammed and so disappointed. They seem to have a track record and it's not good. read more

It has been 48 hours since the snow hit and we did not receive any service. The business does not answer any email or voicemail. They do not act professionally. I am very sorry that I contracted them out. Save yourself the trouble and save your money. Run away from them as fast as you can. Tonight I received a call from Michelle Church, one of the owners. She was incredibly rude and went on a tirade blaming everyone but herself. She blamed AT&T for taking down their phone and web site. She blamed a "catastrophic event" for the cause of not shoveling the snow. Any question I had would be returned with a visceral shout from her to ask me to stop shouting. She was ridiculous. I have filed complains with the BBB and also alerted Channel 7 Investigators about this business. I ran a WhoIs search on their domain. It is registered to this person in Lincoln Park. Domain Name.......... thesnowguys.com Creation Date........ 2001-11-29 Registration Date.... 2001-11-29 Expiry Date.......... 2014-11-29 Organisation Name.... James Watts Organisation Address. 870 Capitol Organisation Address. Organisation Address. Organisation Address. Lincoln Park Organisation Address. 48146 Organisation Address. MI Organisation Address. UNITED STATES Admin Name........... James Watts Admin Address........ 870 Capitol Admin Address........ Admin Address........ Admin Address. Lincoln Park Admin Address........ 48146 Admin Address........ MI Admin Address........ UNITED STATES Admin Email.......... JChurch@thesnowguys.com Admin Phone.......... 734-504-5433 Admin Fax............ read more

We signed up with them a few years ago, pre-paid for the year. Didn't plow our drive once. Would call them and got various messages on their answering machines, but no one ever called me back. I finally called them the next year, pretended to be a new customer, told them "my neighbor had a bad experience" He demanded to know the name of the person so he could sue them. I told him it was me, that I paid for the service and he never plowed my drive. He hung up on me. read more

BE AWARE!! DO NOT USE. EVER!!!!! I signed a contract in October for their snow services. Their flier indicates EARLY MORNING SNOW REMOVAL. It snowed maybe 3 - 4 a couple days during X-Mas week. At 2:30pm on the next day, our driveway was still snow covered. Also do not EVER expect to reach them. We left messages in their voice mail three times requesting them to return the call, but they never called us back. So I had to do it myself. So much for Early Morning Snow Removal. And this was not even a lot of snow. Can t imagine if we were to get even more snow. read more

I worked for these people from December 2008 to March 2009 and have never been paid AT ALL. These people are liars, thieves, and crooks. I did the equivalent of about $3,000 worth of work and never received even a penny. Not only that, I hired a helper to assist with cleaning the sidewalks at the customer's homes. I paid this person out of my pocket, so in effect, it actually COST me money to work for them because I paid a worker, plus my fuel and maintenance expenses for the vehicle. They are scumbags and are not to be trusted at all. read more

BE CAREFUL of these people. Their business practices are not right to the consumer. They operate through a post office box and their phone number is voicemail. The only way they want to hear from their customers is through email so that they can ignore you. Several phone calls and days after a storm you MIGHT get a reply if they are so inclined. Their billing practices are questionable. They will offer you a number of service calls for the season at a package rate and then at their own discretion claim that if it is a stronger storm, while they only make one call to your home, (as much as a day after the storm is over) will count it as more than one service call. But you won't realize it until they make some wildly arbitrary decision and send you an end of season bill conveniently claiming that you underpaid by their view. They've even been seen on local tv shows for problems with the way they conduct business. Be careful! Have an attorney read their contract before you sign it. and MAKE CHANGES! In fact, do yourself a favor.....save yourself the grief and go elsewhere. It's not worth it. read more

We contracted The Snow Guys in the fall of 2013 to remove snow from our property which is on a corner lot. We paid extra to have "all public walkways" and the "path to the front door" serviced as well as snow removal from our driveway. The Snow Guys came 3 times the whole winter and cleared snow from our driveway only, never touching any of the walkways. I called to report that the snow had not been removed from the walkways and was told "we don't do that." I said I had paid extra for that service; it stumped the gal who answered the phone. She was puzzled and said she'd have to look at the contracts again. We tried calling as the snow got worse; they did not answer their phones, and they did not respond to our e-mails. In February, I wrote them a letter with a copy of our contract agreement requesting that they do the services I paid for, AND I did consider on their behalf, the terribly hard winter we were having, but asked nicely for a refund of the money we paid for snow removal from the walkways or better service. They never responded and service remained poor to say the least. In early spring 2014, I reported The Snow Guys to the Attorney General of the State of Michigan by letter. I received a letter back with a "complaint number" and the letter said they would file the complaint and contact The Snow Guys. I received a letter from the Attorney General's office late this summer saying that they had sent 2 letters to the Snow Guys to let them know a complaint against them had been filed . We have not heard from The Snow Guys since they got the letter from the Attorney General's office. We have done our best to work with these people and to give them every opportunity to refund at least part of the $319 we paid them or to service our property better last winter. I would NEVER contract with them again!!!! read more

Gave one star because I had no choice. I would give ZERO stars! Same as 2 below has happened to my parents. $220 later and no plowing from the 12/26/12 snow storm. Intend to do my best to make these Snow guys sorry they screwed the wrong elderly people. Karma is a bitch baby. Comes back at you when you steal from people. read more

I could not agree more with some of the other! You cannot get anyone on the phone. When you leave a message, calls are not returned. When you send an email, there is no reply for almost a week........! Really BAD service overall. There is always a message that says" we are keeping an eye on things" - but the snow is never plowed, even when it is above 2 inches. I would not recommend this company to anyone. read more

Terrible company. We had 10.6 inches of snow on our driveway today and they never came. I had to go outside in -2 F weather to shovel the driveway myself in order to get in the garage, as the car got stuck multiple times going up the driveway. They completely rip you off and don't even deserve a one star rating. read more

I wish I had researched The Snow Guys before committing. I pre-paid in Dec. 2013 for my driveway/walk way, just before my holiday vacation. I was so disappointed upon my return. There was 6-9 inches just sitting there, needless to say after several emails/calls I was FINALLY partially serviced (they neglected to do my walk way)...what a NIGHTMARE!! CAUTION!! DO NOT GIVE THEM YOUR BUSINESS...hire another service, a kid, anyone but them. read more

Same here , and Today was our first scheduled snow removal. They claim most driveways are done during the overnight hours. Now it is 1:54pm and we left voice-mail and no one call us back.. This is totally unacceptable! !!!!!!! read more

HORRIBLE SERVICE! Do not waste your $ with this company. They never show when it snows more than the 2 , even though that is what the min requirement is. Their equipment seems to always be down and we are told that is why they did not show. When we call the provided hotline number, a generic message is played stating they are keeping an eye on the forecast. This is the biggest waste of $, and I will NOT be referring this company to anyone, and have told my neighbors to stay clear of this business! read more

www.TheSnowGuys.com - located at 33006 Seven Mile Road in Livonia. Buyer Beware - run don't walk away from this scam company. I used them for 4 years and, at first, they were fine. After two years, it began to go downhill - they would come 2 days after a snowfall. During the 3rd year, which was the 2011-2012 season, there wasn't all that much snow and I was out of town during some of the snowfalls, so I wasn't able to monitor this as closely as I could have. This year (snow season 2012-2013), they really showed how terrible they are. A substantial snowfall happened on Wednesday, December 26th. They never plowed my driveway until noontime on Saturday, December 29th - a full 3 days later - and after repeated phone calls! Likewise, the latest snow that fell on Thursday, February 7th, which ended early in the day. I fully expected them to plow during the night and when they still hadn't come on Friday, February 8th, I called and was told two inches had not fallen in my area, so they were not responsible for coming. Tell that to my aching back and the local weather channel reports, who were all claiming far more than two inches. This meant I had to go out and shovel my own driveway when we have a contract to plow. This company is cheap - very cheap - and you get what you pay for. I hope this spares at least one person from ever hiring them - google the company and see all the complaints lodged against them - I wish I had done this sooner. You can be sure I'm taking my business elsewhere. read more

THIEVES!!!!!!!! We paid in advance for a season of snow removal. Before season began, we sold the house and asked for a refund. They agreed and said they would send a check. It never came. Called again, many times, more promises from them, but the check never came. After an entire season of them promising to send a check and us never receiving it, we went to the BBB. Still no response. Now we are preparing for court. These guys are dishonest. read more

I totally agree with Mary Ann R. But now it is 11:12 PM and the Snow Plow Guys have not plowed my driveway! No one will answer their phone! This is very bad business!! I paid for a service and signed their contract and expect to get what I paid for! Looks like we have ALL been scammed!! Time for a class action lawsuit!! read more

Today was our first scheduled snow removal. They claim most driveways are done during the overnight hours. It is now 11:30 am and we cannot reach them or even leave a voice message. Just a recording saying they be out "soon." I normally leave for work before 7am. This is totally unacceptable! I am very frustrated! read more

As other reviewers have mentioned, they often count large storms as multiple service calls even if they only come once. Despite this I paid a $60 deposit to continue service after all my service visits had been used up. It took them 4 days to clear my driveway after the last storm and they still have not cleared my sidewalk. When I called and told them that my sidewalk was not cleared following a notice from the city saying I would be fined if it was not cleared in 24 hours they told me that my service had been suspended even though they deposited my check for the additional service calls. I am truly disappointed with the service I have received from The Snow Guys and will not be using them in the future. read more

I just got off the phone with Sally from the Snow guys. Appauling attitude, as she told me her records (showing they plowed my driveway 3 more times than they did) are correct and I was wrong. When I asked her how many "pushes" do they count when the snow is deep, she said "it depends"...and avoided explaining how to interpret that for a customer. Last season I should have found someone else when Sally told me she had too much to do to listen to me. They plowed our driveway 3 times, and counted it as 15. The Better Business Bureau needs to hear about this organization. Bloomfield Township Victim-No-More read more

The SNOW GUYS are a RIP OFF COMPANY!!! The offer of $99 to plow the driveway and an additional fee for the walkway is only to LURE in customers. DON'T BELIEVE THE HYPE... After they failed to show up last weekend (appx 2.1 inch snowfall), the woman explained they measured 1.5 inches (I know my sub-division was not measured b/c all my neighbors driveways/walkways were plowed). Last night I measured 2.3 inches and again all of the driveways on my street has been serviced by their snow plow contractors except for our home! I hold myself accountable as well for not exercising "DUE DILIGENCE" prior to contracting with the SNOW GUYS!!! LESSON LEARNED! I JUST WANTED TO FOREWARN THOSE WHO ARE CONSIDERING USING THE SNOW GUYS... DON'T DO IT! A VERY DISSATISFIED CUSTOMER IN NORTH FARMINGTON HILLS. read more

The Snow Guys are just that, snowing you under with flowery letters about services they provide, then never plowing your property. At least they never got to ours...We signed up for them for the winter it never snowed (2011-2012), so they made out great, but the lack of snow wasnt their fault. So, we got a letter lamenting the lack of snow and the high cost of keeping drivers on call. If you believe that line, take a look at the review from their former driver that had to struggle to get paid. His review confirmed what I suspected. Drivers abandoning their route because they never see the money we sent to The Snow Guys. We stupidly signed up again at a half off rate of $50. Overall, a terrible experience. The second winter, it snowed! Game on Snow Guys! Nope. We got four inches and didnt see a Snow Guy, even after 24 hours. My wife called, and told them we had to shovel our own driveway because Livonia requires sidewalks to be cleared within 24 hours, so why not just do the whole darn thing. Once she told the lady we had already done our driveway and sidewalks, her words to my wife were, and I quote: "Then WHY are you calling??" CLICK. Yep, pretty great customer service. We called the other number they listed, and left a voicemail demanding our money back. We will never see that 50 bucks again. read more

I'm using The Snow Guys services for several years. They cleaned my driveway at my old address and when I moved to new location it never came to my mind to change the Co. They providing very accurate and on-time service. I'm very satisfied and recommend this team to everyone who is looking for good and reliable service. Mark. West Bloomfield. read more

Signed up for 8 new removals . They came 3 times -days after it had snowed. All three times I had shoveled the drive. In February they sent a letter that they would be now charging every time they came out. They never answered any calls or emails. Would NOT recommend them! read more

This is the worse company that I have ever worked with. Paid them for removing snow and they never showed up. Had knee surgery last December call them and left a message of the importance of getting out of the driveway for rehab and never even got a call back. Asked for a refund by email because they never answer the phone and filled out the silly request including a registered letter requesting the refund and never heard from them. They should be locked up. read more

I paid these guys for a full year of service to shovel my snow for my 87 year old father-in-law and they only showed up one time and when I asked for a refund they told me NO.. These guys are the reason why good contractors get a bad reputation. Stay away from these guys, they owe me $300.00. read more

the worst company ever, please dont waste your money you have not idea how many excuses you will get when it snows. I dont think that any of the trucks work and reading someother reviews on other websites even their drivers leave and walk out. an F rating with the BBB and many complaints at the small claims court....stay away. read more

They cashed my check on 12/20 and haven't returned a call since. $99 I will never see again. I can't recommend strongly enough - DON'T PAY THEM A NICKEL. read more

The Snow Guys do not even deserve one star! If they happen to leave a promotional flyer in your mailbox offering $100 for ten pushes, toss it in the trash as quickly as possible!! I sent a check January 1, 2014 and after the snowiest January in years, found myself with a drive piled high with snow. Only contact with customers is through email. They don't accept our phone calls. I did get a follow up phone call letting me know that they pushed the snow twice in January. Twice??? I honestly never knew. I had every intention of extending our contract after the ten pushes but they never honored their end of the existing contract. Ridiculous. They need to change their name to The No Show Snow Guys. Seriously. read more

These guys are extremely unprofessional and rude. I think this a scam because we paid for snow removal service this year and they have not shown up even once. Actually there was close to 4 inches of snow last night and it is 5:00 pm in the evening and they have still not cleared the drive way. When you have to go to work the other day this really doe snot help. We have had to clear our drive way everytime it has snowed this season. THEY ARE SIMPLY HORRIBLE AND I WOULD NOT RECOMMEND THEM TO ANY ONE. They do not even answer their phones. ITS A WASTE OF MONEY. read more

This company is absolutely horrible. DO NOT USE THEM! They don't show up, they AUTO RESPOND to emails, they took the message option off their machine, they work out of a PO box. Once you send them your $99 you WILL NEVER BE ABLE TO CONTACT THEM AGAIN. I have tried for weeks to get in touch. I finally resorted to sending them a note saying we are so happy with their snow removal that we want to sign up for lawn service, where can i send a check? Let's see how quickly they respond to that!!! They are on the HALL OF SHAME! read more

Highly unreliabl! This winter they showed up all of three times and each time after I cleaned the driveway on my own. Don't sign up with them! read more

Do not use this company! We prepaid for snow removal service last winter, 2014 and they only showed up twice. The lady who answers their phone is rude, argumentive, and hung up on me; but not before wishing me a blessed day! After finally speaking to to the owner and listening to her excuses for not showing up, they still only did our snow twice. If that wasn't bad enough, they had the audacity to try and bill us an additional $80.00 for more than ten removals. What a joke. As previous reviewers have stated, they are crooks who take advantage of their customers. I feel for the many customers who have fallen victim to them especially the elderly and disabled who can't do their snow. read more

Absolutely the worst service and insulting communication with their office personnel. There price may seem good, but since they provide NO SERVICE, the price goes to infinity. Do not be fooled! I am going to file complaints with the township and state. Maybe they can be put out of business.. read more

I would not use them. My husband and I bought this service for my mom and thought they were fine... last year when it didn't SNOW! This year, they had to be called repeatedly before plowing and have not shown up on some other occasions. Look elsewhere unless you want to shovel! read more

Horrible Horrible service. Stay away. They will offer you pre-season prices and never show up.

I thought I'd try them for the 2013-14 winter. $99 for up to 10 pushes sounded good to me. Reality was a lot different from what you'd expect. The fine print is not what you think. And the lady handling calls is unbelievable rude. Here's a chronology: On the first big storm of the season, they just missed my home. Didn't come. I left a message. No answer. Four days later I got through to a lady who said she'd check into it and get back. No response thereafter. Another week later I called and she said that they must not have been able to see my house number from the street. This is impossible. My house number is 8 inches tall etched white limestone under a light that is on all the time. I live in a very dense subdivision where you can see three homes numbers at once from the street (and on mailboxes at the curb). They came after the next storm, so I thought that was OK (at least they found my house number). The third storm they didn't come. I waited two days. I called and 7 days later they explained that the rule is that there must be at least 2 inches of snow for them to come. I explained there had been 3-4 inches on my driveway. They said that there had actually been TWO separate storms of 1.5-2 inches each, separated by 6 hours, so they didn't need to come out. They came for the fourth storm. For the first storm they didn't come. I called and was told that I had used up my annual allowance of 10 'pushes'. They explained that the fine print says that one visit is not always one 'push' and that if there is a lot of snow, it counts for more than one push. I asked how only 3 visits could count as 10 pushes. While I could see one of the storms as counting for more than one, some were barely over the 2" minimum that is required for them to visit, and I can't see how they would count for more than one 'push'. She explained it had been a heavy snow year and just said 'what can you do'. So, I paid $99 to get my very short two lane driveway plowed 3 times and live through a lot of headache dealing with them. Also, a drawback of these services is that they don't come right away, so if you have to drive up and down your driveway in the interim, it cakes up and turns into ice. I had to wait 1 day and 2 days for them to come. read more

i had an experience that was totally terrible. day after day - call and email after call and email- no snow removal!!! and they cleared a home a block away - seriously! they may be doing business under another name this year - ? beeeeee careful!!! they ditched us - did not want a squeekey wheel! read more