Customer called fixed issue will use again! Communication clears missed understandings!

, My son's laptop screen was coming off so I took it to these idiots so they could install a new screen, he charged me 500 dollars up front. I naively thought that he should know what he was doing and a week after that the screen started coming off. When I opened the laptop I saw a hardware store hinge, very badly installed. I took it back and pointed out the shoddy work and he said sorry, your warranty is expired (although he had it for almost the entire warranty period). Then he told me he would charge me ANOTHER 500 DOLLARS to fix the botched repair job he had done. I went through the roof, telling him you wrecked my son's laptop for 500 bucks and now you want another 500 to wreck it again? He had no answer, not surprisingly. I will never go back to that incompetent thief. I went the Travis AFB exchange and bought my son a new laptop. Problem solved. read more

Finished sooner than expected, the fix was found, and the final cost was less than anticipated.

Knowledgeable and honest. Respectful and courteous. Explained issue and alternatives

I went here when my computer was acting rather strange. I didn't want to go to a big box store and was happy to see there was an option for a place that had more of a small business feel. When I took my computer in, they listened to all of my issues. They even asked questions that made me remember other issues and I felt they really listened to me. I was advised of a 3-4 business day turn around for repairs. They called me back before the 3-4 days and advised me of what they were doing and what they recommended. I got my computer back soon after. read more

They should have an option for no stars and that is what I would give them. I thought my battery was on its last leg, but the folks at Batteries +Bulbs checked my battery and power cord and said they were both fine. So off I go to what used to be the Solano Computer Guy, but is now called Tech 2 you, to have them check it out. It was not a good experience. They wanted me to leave it for 3-4 days..I opted for the priority service, 1-2 business days for $50. So I get a call from them telling me that I needed way more than I asked for. They gave me 2 quotes, one for around $900 and another for a little over $1,000. They said I need Windows 11, data backup, the hardware to replace the charging port. They priced themselves right out of my business because I could get a really nice brand new laptop for less. read more

Corey was terrific. Came over and diagnosed the issue immediately. He took the computer and installed a new hard drive, cleaned it up and had it back to me the next night. I couldn't possibly be happier with his professionalism and follow-through. I will use him again. read more

Very helpful place so say the least. I was having problems with my laptop charging and Best Buy wanted nothing to do with me and made up a bogus excuse as to why I should buy a new computer (didn't look at it). I subsequently took my laptop to the SCG, and they opened up my laptop, reconnected my battery and ran a diagnostic and sure enough it began working like normal. I definitely recommend this business. read more

This place is a life saver. My computer had corroded due to water damage, and I needed to recover my data. I dropped my laptop off, and received it the next day, with ALL of my data. Thanks, Jeremy. Can't recommend this place enough. read more

This guy retired. It's now tech2u, which really sucks. Apparently going to have to fix the computer myself.

Just took the time to go above and beyond to help me. Most of time company's do not care to even respond let along give you great advice. Thank you! read more

Amazingly fast service. They were friendly and able to diagnose the problem quickly. Laptop was ready before the time they had quoted us. Will definitely use them again. read more

I want to give these guys a glowing 5 star review. They have customer service that goes above and beyond today's standards. They even texted me and emailed me back about the assessment of the job that needed to be done in real time as they were checking my rig out. They have a no nonsense and no bs policy when it comes to telling the customer what's wrong with the computer. And the diagnosis of what was wrong with the computer was free ... Heres where things got weird: I know a modest amount about custom computers and how to fix them. I just wanted these guys to fix it because I simply just dont have time to invest in that sort of thing anymore. I came in with a CPU fan failure and what I already suspected might be a SATA failure on my hard disk. Turns out that's almost exactly what was wrong with it. Turns out the liquid cooling pump that chills my overclocked processor was busted. Could have been replaced for around $50. A new 2 TB Solid state drive would have costed somewhere in the neighborhood of $175 if I bought it brand new on new egg, possibly. Cheaper on amazon or ebay. That would have brought the parts total to around $225, $240... With parts and labor they wanted to charge me an ASTRONOMICAL $760. That is TWICE what my Alienware from 2011 is currently worth. Now I know these small places need money to operate...but common guys. I've replaced both of these parts on my own and I could do it in the space of less that an hour. They want to get the stock parts which take at least a week to ship. I know you gave me a free diagnosis, but that's just beyond the stars, beyond the planets and over the moon expensive. I thought I was offered $360 out the door, and I thought even that was on the pricey side... but I misheard. I hope that if the employees are reading this review, that you know that pricetag ($760) for a cooling unit replacement and 1 or 2 TB SSD is just bonkers expensive and unacceptable by today's standards. I'm sorry I dont have that kind of money laying around to fix an aging rig. But I wish you the best in the future going forward. read more

Hey Computer Guy, thank you so much for taking care of my husbands laptop before we left. Your company definitely is the real deal. The computer was fixed in under an hour. We really appreciate all of your hard work! Thank you so much! read more

I highly recommend Rob's Computer Store. I took my computers in one day and had the service completed by the end of the following day. Rob is knowledgeable and professional. He was patient and helpful. I will take all of my computer needs to his shop. read more

I needed a mounting bracket for my motherboard because I misplaced it and was upset because I didn't want to drive all the way to frys and then I seen this place and wasn't expecting them to have one but to my surprise they did and he gave it to me no charge I love this place now and they deserve the service so before going out someplace far try this spot. Update: It was the wrong piece but I can't really complain it was free and not a long drive read more

Provided me a quick fairly inexpensive fix to my internet connection problem on my laptop.

Very impressed with the service provided at Tech 2U. Our daughter had coffee spill on her Macbook keyboard and it stopped working. Rob checked it right away and said it might need a new keyboard, but they'd need a few days to know for sure and go over everything thoroughly. Got a call from Rob last night, said he went through (tested) everything and it was now working - apparently by having it sit for a week, everything dried out and ultimately no damage occurred. What's great is that because it was now working, there was no charge at all - none. That's incredible - any other shop would charge some kind of fee for testing all components multiple times, etc. Never expected that we'd end up with no out of pocket costs. This is great customer service, very honest and fair, to be sure. We will definitely go back if there is ever another issue. Thank you! read more

Rob was great, my laptop works like a brand new model. He upgraded my hard drive and the computer works perfectly

Fixed my MacBook real quick and used parts he had harvested from a different computer to make my repair less expensive! Super great experience! Thank you, Solano Computer Guy. read more

This place is amazing! It reminds of how customer service used to be when people are actually human to each other. I was in an emergency situation and needed my computer to work in a hurry. The gentlemen here could have not been more supportive, expert and friendly. They took me in with no problem, fixed the issue right away and even did it twice when I came back with a different problem - it was the same EXCELLENT service. This place and the folks that work here are terrific. read more

Service was great and extremely fast. My very old MacBook was brought back to life. I highly recommend this busines!

Rob is the real deal. He recently transferred the components of my girlfriends gaming PC into a new case. After booking the appointment, he was done very fast and gave nothing but honesty and quality service. The work itself was fantastic, and the internal components were installed perfectly and for a fair price. Unrelatedly, he helped me troubleshoot an audio issue that was going on and was able to give me a solution for it. If you need some work done to your PC/Laptop, Rob is your guy! read more

maybe too professional and courteous. had a great time getting my new m1 MacBook worked own by the Solano computer guy. he even updated the thing for me. can't wait to tell my daughter about this computer thing. read more

Super fast fix for my computer! Get my computer fixed within 6 hrs. Reasonable price. Thank you for such a brilliant service!

Good place to get your computer fixed. I took my computer to get checked because the display was not turning on. They diagnosed the issue and said it was the Mother board and it was too expensive to fix that old laptop. They told me that they can just back up the drive and give it back to me. It took 2.5 days to get my computer back and they are a little pricy but excellent customer service. They are very professional and call you with any issues they may experience. They are excellent I would recommend them just know they have an hourly fee plus equipment. They are a little pricy than other shops but worth going for their service. read more

This is a place you must definitely avoid at all costs. Speaking from experience, they are incompetent, inconsiderate and expensive.

Fantastic job. Rob gave us a quote and solved the problem. Fast reliable service. Rob also built my pc in a timely manner. The build came out unbelievable. Thanks Tech2U. read more

Had problems with my external hard drive & slow computer system. Took in to the new Tech-2-u on Alamo in Vacaville. Rob M assisted me & said he'd take care of it & give me a call with an estimate. Received a call the next day. Authorized them to do the work. Rob called by end of week to pick up my computer. So excited to find it worked really fast & hard drive had to be replaced. Rob moved all my documents over to new hard drive. Appreciated the fast & friendly service. I have found my computer service center forever!! Thank you. read more

Very professional and courteous. Was able to get my laptop fixed in a short amount of time.

Task finished when I was told it would be. Very friendly , knowledgeable and professional my new go to guy for electronics Judge for yourself you will see what I'm talking about. read more

We had our computer cleaned up and a nasty virus or more taken away. These guys are fantastic! I am so grateful for their knowledge, wonderful advice and PATIENCE for me! After bringing our computer home and installing it into our new home, the printer didn't work. Rocky was amazing! He walked me through the whole process on the phone with kindness and patience. If you ever need help with your computer, The Solano Compter Guy is the place to go! read more

These guys are awesome and have great customer service! I called in about one of my popped out keys on my laptop (thanks to my cat lol) and he told me to go ahead and bring it in and he would be able to tell me if it needs to be replaced or if it just needed to be popped back into place. So I went in they fixed it! No replacement needed! And no charge! :) I'm one happy customer! I'm definitely coming back to this place for future computer needs because of their great attitude and service! Super nice gentlemen! :) read more

Tanner was a great help in transferring important information from our old computer to our new. He made everything easy to understand and was super helpful. Highly recommend. read more

Very professional staff. Five Star service. I would recommend this business for computer repair

Our desktop computer broke down and I looked on yelp for the best place to fix it. I am glad the computer is fixed but disappointed in the price. Be ready to wait for turn around time. Be ready turn pay a hefty fee. The people there seemed nice and we called in to be informed. I expected it to be expensive but not sure it would have been this much. Originally we needed to order a special part because of the computer problem. $190 for the part precharged. This is in addition to the $80 initial fee. Well it turned out to be a power issue instead (which they stated wasn't the initial problem). The price dropped because they needed new cheaper parts but then we had an additional labor cost. $80 for an initial evaluation, $40 for an additional labor and parts - turned out to be $300 bill They do seem busy and I can understand the long turn around time. I also know that things sometimes don't turn out to be what you thought (different problems than diagnosed). I had no idea that it would be that expensive to fix a power issue on a computer. read more

I Have been in for help twice and both times have been very pleased. The " computer guys" were very helpful and friendly. My computer repairs were done on time and the person that helped me had lots of great tips on keeping my computer in tip top shape. read more

This company is now Tech2U and I highly recommend them. I have talked to several "techs", about my laptop issue, with no results. I'm in this place for 5 minutes...problem RESOLVED! Don't bother going anywhere else. read more

I came here to purchase a 8gb memory ram from 4gb for my MacBook Pro. He offered $95.90 and all 8gb is in one memory card therefore the second is 2gb which will leave me 10gb total. I don't know much about computers but all I know I'm tired of my MacBook Pro slowing down. Hopefully this will help me for the long run. Thanks. I think it's pricey but it's worth it. read more

My tower was blues screening and it was time to upgrade. I had a very good experience here. Rob was low key, not pushy, smart, and he read me right from the start. I am not computer savvy and I don't plan on being! I just told him what I do on my computer and what I need it for and he set me up with a new tower and transferred all my data over and had it ready the same day. Thank you! read more