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The Sound Choice

5.0 (3 reviews)
Open 9:00 am - 7:00 pm

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9 years ago

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ACENT Alaska Center for Ear Nose and Throat - Our FACES Medical Spa staff provide aesthetic services including BOTOX® Cosmetic, Dermal Fillers, and rejuvenating laser skin treatments.

ACENT Alaska Center for Ear Nose and Throat

2.8(18 reviews)
4.8 mi

I was referred to this practice by my oral surgeon in Anchorage, AK. Nice staff at ACENT. I had a…read morenice consultation with Dr Schaffer and he answered all my questions and dealt with my concerns. We discussed a near future outpatient surgery. I enjoyed meeting Dr Schaffer. Lisa Palermo did an excellent job working within my travel schedule to book my surgery and post-op visits.

I made an appointment with an audiologist for a hearing test, as I am in my 60's and my wife said I…read moreneeded it. It took me several weeks to get the appointment. The audiologist was friendly and appeared competent. I had no issues with my tests or the hearing aids I bought. After they had my money, however, it has become impossible to get any follow up care or service. After a time, the battery on one of the hearing aids failed. I called for an appointment. They told me they were too busy to see me and to just drop off the hearing aid for her to look at. The hearing aids were still under warranty. I dropped off the hearing aid and they went silent. After a month, I called back, and they sounded like they never heard of me. After a considerable wait, they reluctantly admitted they had my aid ready. I tried to set an appointment to pick it up and make sure it was OK, but they told me it would be 4 months or longer to get an appointment. They said to just drop in and pick it up. I dropped in and picked the aid up. When I got it home, I found they had given me a replacement aid. The aid would not pair with my other one and would not connect to my phone app (a feature that was instrumental in my selection of that model aid). I called them back and told them about the problem. They told me to drop off the aid again. I refused and said I wanted to verify the aid worked correctly when they were done with it. They gave me an appointment 4 months in the future. I was not pleased. Nonetheless, I showed up for the appointment. They spent 90 minutes trying to pair the aid with my app and finally succeeded. By this time I was late for another appointment and didn't have time to get the aid calibrated. I limped along with the unbalanced aids for a few months until I could no longer stand it. I called them again and asked for an appointment to fix the sound of the right hearing aid. I was told to drop them off. I refused and said I must be present to verify that they had indeed calibrated them to match. They told me they had no appointments available for 4+ months. That's when I decided to file a complaint with the Better Business Bureau, the Alaska state medical board, and Yelp.

Photos
ACENT Alaska Center for Ear Nose and Throat - Some of our Doctors (Left to Right): Christopher Kowalski, MD; Mark Lorenz, MD; Dwight Ellerbe, MD, FACS, FAAP; Stephen Schaffer, MD

Some of our Doctors (Left to Right): Christopher Kowalski, MD; Mark Lorenz, MD; Dwight Ellerbe, MD, FACS, FAAP; Stephen Schaffer, MD

ACENT Alaska Center for Ear Nose and Throat - John Kokesh, MD is a valued member of our ENT team in Anchorage, serving patients from Wasilla, Palmer, and surrounding areas.

John Kokesh, MD is a valued member of our ENT team in Anchorage, serving patients from Wasilla, Palmer, and surrounding areas.

ACENT Alaska Center for Ear Nose and Throat - A humorous tissue dispenser in an examining room.

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A humorous tissue dispenser in an examining room.

The Sound Choice - audiologist - Updated July 2026

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