I brought my phone to Best Buy to have a screen protector installed, and during the process the…read moreemployee dropped my phone. The frame now has a scratch that was not there before. They only offered $30 compensation, which is nowhere near enough to repair any damage on an expensive phone. Customers should not have to worry about employees damaging their devices during a simple service. Very disappointed with the professionalism and carelessness.

Received the most piss poor service at Best Buy mobile Kelowna. My dad was buying a new galaxy s22…read moreand she ended up selling him a galaxy flip. I understand being new but she was giggling about it when trying to tell her co workers who just walked by. Jessica then continued on still without a sorry. Been here for over an hour - past hours now. Absolutely no acknowledgment from her about messing up the phone and the plan.... As a former Best Buy employee in Vernon - it's disappointing to see how DOWNHILL the customer service experience is. This has been extremely frustrating. I won't be coming back to Kelowna BBMobile. She literally messed up so bad and we're thankful we just ended up returning it entirely. She either needs to be rerouted to a different position or have an extensive amount of training as she had tried to completely downgrade my dad's plan. Thankful for the customer service staff who pulled through around 7:20....

The service I received was excellent . Visions always beat on the best price any other store…read more Friendly 100% Canada owned . I purchased a toaster , they toasted the other stores. Allan B Miller.

I am confused looking at the other ratings about this store. I can can only give it the absolute…read morehighest rating. Their prices are very good and they are most willing to be competitive with other stores as well. The price guarantee and other perks are unmatched. I'm not usually interested in extended warranties but their warranty converts to store credit for the full amount if you do not need it. The requirements for the use of that credit are fully explained on the website. It is not a "refund" but you get a full credit towards other purchases. Karn, Nav and all the other staff are extremely well informed about the products and most willing to make your buying exactly what you want. Steve in installations is extremely knowledgeable and efficient. Wish I could give them a higher rating.

I've been a long time customer of London Drugs and have always been impressed with the helpful…read morestaff and impressed by their product knowledge and friendly service. Great Selection and Value.

I have been a long time customer of London Drugs. I always order online as I'm disabled, and it's…read moreeasier. Today, after receiving a shipment containing an unwrapped bottle of liquid soap that had leaked out all over the contents of the box, my complaint, and request to send another shipment, or refund (suggested by the woman at head office) was mishandled by a customer complaints service rep. She insisted I go out of my way to send photos of "every damaged item" and list all of the products I could "not clean up" since there were cans, and wrapped items that could be salvaged. Who does this?? I sent a photo showing how much soap had leaked out, and she replied it looked like it was only in the one corner of the box (I had moved some items to get a close up, like she requested). Honestly, at this point I thanked them for their past shipments, and bid them adieu. The food bank next door will gladly clean off the gloppy mess, and I will continue ordering from Amazon, where they never make you feel like your years of purchasing with them, don't matter.

We spent $3,830 on a 65" Sony Bravia 8 and a Klitsch 200 sound bar. The sound bar keeps…read moremalfunctioning with supposedly a new one on its way (6 weeks so far) and our Bravia doesn't work at all. We paid $490 for their Andre's 5 year warranty were told that the TV would be replaced but now are having a repairman coming out sometime in the next 3 to 5 business days to fix a TV that lasted only 8 months of use. The product is shit, the sound bar is shit and so too the service. I will never purchase anything from them again. PERIOD. DONE!

was in this sunday and the service I received was TOP NOTCH - very helpful, would definitely return…read moreagain and recommend. thanks guys!

I have found all staff willing to assist-friendy and courteous but professional…read more Brian in computer techs took time to explain what was wrong with my lap top and what could be done---he did not try to persuade me to buy another one-I told him that I just could not afford it and mainly used it for googling, news and email. I bought a home phone from him-again-good service and info-not trying to sell a more expensive one! As I am technologically challenged, I appreciated his explanations and patience.

The women who helped me at your photo desk was beyond nice. She had great customer service and was…read morevery friendly to talk to. She made my shopping experience easy and pkeasant, so nice to see such amazing staff

One star is very generous! Staff are not knowledgeable. Promise callbacks in a day or two that…read morenever happened ever. Gave these people two tries and they failed both times! Will not grace their doors with our presence again.

I rarely rate anyone, car repair, restaurants, hotels and etc., as high as I am rating Andres in…read moreWest Kelowna. For their high standard of professional expertise and customer service (including AFTER the purchase) they deserve every star I have given their store and staff.

Went in here to find something but they didn't have it. The store is jammed full of everything. It…read morewas also crowded so I got out of there as fast as I could. They didn't even have what I needed.

While much has changed in the computer department over the past few years I can always rely on…read morereally helpful, friendly and knowledgeable staff when I'm looking for tech stuff.

Brian!!! Thank you so much for showing me excellent customer service! He was so nice and helped me…read morefigure out my iPad situation. I would definitely come see Brian at computer software and accessories. He is a total asset to London drugs!!

Very clean very friendly I usually go there for the post office, but the odd time I get caught…read morewandering through the store seeing what the vast selection has in store for me.