Received the most piss poor service at Best Buy mobile Kelowna. My dad was buying a new galaxy s22 and she ended up selling him a galaxy flip. I understand being new but she was giggling about it when trying to tell her co workers who just walked by. Jessica then continued on still without a sorry. Been here for over an hour - past hours now. Absolutely no acknowledgment from her about messing up the phone and the plan.... As a former Best Buy employee in Vernon - it's disappointing to see how DOWNHILL the customer service experience is. This has been extremely frustrating. I won't be coming back to Kelowna BBMobile. She literally messed up so bad and we're thankful we just ended up returning it entirely. She either needs to be rerouted to a different position or have an extensive amount of training as she had tried to completely downgrade my dad's plan. Thankful for the customer service staff who pulled through around 7:20.... read more

I brought my phone to Best Buy to have a screen protector installed, and during the process the employee dropped my phone. The frame now has a scratch that was not there before. They only offered $30 compensation, which is nowhere near enough to repair any damage on an expensive phone. Customers should not have to worry about employees damaging their devices during a simple service. Very disappointed with the professionalism and carelessness. read more

be careful before you buy anything from best buy. "open box" is falls advertising. it is refurbished. bought laptop as "open box " received 3.5 years old computer which is not compartible with windows 11 and not upgradable, shipped by third-party dealer. best buy will take your money but if you have a problem, you must deal with shipper, who just ignore your emails (they don't have a phone number for contacts). "open box" items is the junk. don't buy it! read more

I have purchased several fine electronics from Best Buy, both those ethically and unethically sourced. I won't go into any detail on which devices are currently in my household, as that's personal and unnecessary. Best Buy, as a company does the things I need it to do: 1) have stock AND 2) and sell me things at a competitive, yet dictated range by the manufacturer and their own profit margins. Major complaint with Best Buy: their floor/door staff go out of their way to talk to me about their products as a means to provide both "Customer Service" and combat "External Shrink". Not necessary. read more

Shoot came to Kelowna and we forgot our work laptop charger. We came during Covid time and we really need a charger for our lenovo laptop. We need it for work but this will be out of our own pocket which really sucks. So, we panicked on a Monday morning. We googled and found out that they sell a universal charger here. I went to the store to pick it up. Outside was a lineup. I had to get in line but luckily it went really fast. I got to the front and it doesn't mean I am allowed into the store. The sales person asked me what I am here for. I told him the item he told me to wait and he got someone to get it and put it at the checkout. I was then told to go upstairs to the checkout (there were two open, one across from each other). I paid and then left. NO store browsing. I am not even allowed into the store. Just the checkout area. It just so happened that the transaction was completed the same time as the person behind me and he was told to wait after I have left. It is for the safety of everyone else. They were super organized. read more

Best Buy - Electronics Near Me - Kelowna, British Columbia

Your phone # for the store in Kelowna is a waste of time!! First, you have to listen to a long message that doesn't really serve the needs of 90% of your callers. Second, you can't click on a number for a particular dept.-total waste of time!! read more

Ordered a gaming computer a week ago and was told it would be no more than 3 days, week later the tracking says it was delivered, phoned 4 times to the corporate number and a live chat to confirm it was delivered to the store as agreed. Went in last night and after talking to 2 service personal, no idea where it is. BB what should I do now? Best BS read more

Won't ever spend another dollar here. The extended warranty is total BS. You have to wait days to have a technician tell you the fridge is un repairable then you wait another week to get a replacement. read more

Worst Buy Too bad there isn't an option for negative stars. I bought a set of JBL earbuds online and specifically choose bestbuy because there is a local store in case I needed to return. The headphones were terrible (phone conversations impossible and won't stay in ear) and so took them back to the store. They refused to refund. Could only get a store credit because 'open box'. There is nowhere in the check out process that warns of this policy. You have to search through their website to find it. Manager says that they can't refund especially 'because of covid'. Very flimsy rationale. They are still taking them back and returning them to the vendor. Why does this explain a store credit rather than a refund. So much for supporting a local store. I feel like I just got rippped off. Avoid the this store with sketchy policies! read more

Il never buy anything from best buy ever again they dont honour there products when you return it because its defective they should be called worst buy those bastards read more

I just wanted to find out the status of an online order, however, the store's phone system forces you to listen to an English spiel and then a French version. If you do get through you are talking to someone in Ontario, who can't tell you more specifics about your order. This person was nice enough to give me the local number for the Kelowna store, but when I called it all I got was a recording and no one answered!! read more

Do NOT go through geek squad!!! They have messed up the account for coverage numerous times they never have our names correctly on file and once we cancelled the package as we learned they DO NOT send you new phones or iPads they send you refurbished items that still don't work, they billed us for months after! We just tried cancelling the items again as they kept coming off my credit card and now are saying they can't cancel it we have to call in on the billing date? So to make it short if you go through them A) you still get billed after cancelation B) they can't even keep track of your account C) you get refurbished items that are useless read more

I generally don't like big box store after dealing with one I spent $12,000 on a new TV and sound system. I decided to deal with small locally owned stores but I needed a Kobo to take on holidays and only Best Buy had one. I broke the screen the first week I was away. When I got back a month later I could not find the recipe and was stressed about having to buy a second one as I had paid cash and had. I way to prove I had bought it there. The manager was extremely good to work with and I got a new replacement ireader at no cost. I am so happy with how well they dealt with it. They have won a new customer. read more

Super angry at bestbuy right now. purchased an item on their website thinking if it didn't work I could return it to the store which is an hour away, oh no! I was informed It was a marketplace item and bestbuy does not take returns for them. Now the marketplace store emails me and says they do not take returns unless the customer pays for the return shipping. 2 heavy desks, hardly worth paying the shipping. My advice, bestbuy is sneaky in selling products on their website that they have nothing to do with and they do not have your back as a customer and do not purchase from marketplace sellers on their website because if you are unhappy with your purchase you might as well eat it! #donotbuybestbuy #bestbuyisaripoff #bestbuysucks #firstandlasttimecustomer I am in BC not the US! read more

They sold me an xbox 1 controller in the summer of 2018 that was missing a screw. I didnt notice that until today, Novemeber 19th 2019 when I had to take apart the controller the fix not working buttons. When i tried to return this due to its defect, they denied me based on that it had been so long since I bought the item. But if it was bought defective then that's kind of an issue that they ignored. Will never buy from here again. read more

No wonder Orchard Park is dying. Best Buy & Geek Squad epitomize why. After doing some research online, I determined the brand of lap top I wanted. I could've ordered it through Amazon or other online stores, but with the death of Sears, I had this nostalgic notion I should support local. I stupidly thought I and might get better service/support in person. I went to Best Buy in Orchard Park and had great in-store service for the items I had already sourced online. Although listed on their website, none of them were in stock, so I prepaid. 1 week later I got an email that everything was in stock and I could pick up my order. I went there, but the area with the huge PICK UP sign did not have it because BB and GS are not connected. I had to wait for hours in the Geek Squad line up, even though I had paid and just wanted to pick it up. The delay was due to the fact they were fixing/setting up the devices as every person went up to their counter. There was no separation for pickups, sales, or drop offs. Most people were dropping off problem devices which is a red flag. The super stressed looking Geeks would fiddle for a good 20 mins, solving nothing, before putting the problem device in the back, and asking the customers to fill out a form. Finally it was my turn. As part of the Geek squad services they sold me on, they were to set my ID and programs up before I got the device. That was not the case. When I checked in, they slowly proceeded to take the laptop out of the box and install the programs I ordered, causing further delays for those behind me. This did not even include the applications they had made a point of asking me about on my intake form. They had explicitly asked me to provide my info and passwords when I purchased, so this would be done before I picked up. They set nothing up, but did share my info with their bots so now I get their spam daily. None of the additional accessories had been shipped. No one thought to check my order and fix it before contacting me to pick up. I saw the mouse I had paid for on the shelf, and suggested I would take that one so I could leave. Of course that required additional delays for them to figure out. They called me 3 days later to tell me my mouse is now ready for pick up. When I visited the Best Buy main site, there was no way to actually contact them about these issues, just links to FAQ's. I will never shop here again, and will do all my made in china product shopping online from now on. read more

Kelowna Store.....We purchased appliances for our new suite in our new home. The fridge was delivered broken, a few days later our flooring was lifting as the delivery company did not connect the washer properly. Both their insurance companies denied coverage which meant we had to pay the $1000 deductible through our ins. BB would not correspond with our adjuster, I was told they wanted nothing to do with this and it was our responsibility to go after the deliver company yet we were their customer and paid them the delivery fee!!! We did not receive one call from corporate office and when I told the store manager Bruce that not once did we hear "sorry you are going through this" he said "now that would be admitting to fault". It took ten months of dealing with insurance companies and finally the moving company reimbursed us. How about a gift card for the inconvenience, we had a tenant who could not move in that weekend. NOTHING!!! The store manager was more focused on talking about his own personal water damage claims every time I spoke with him. Terrible customer service Best Buy, a company your size not even offering something as compensation. This would not have happened if we purchased from The Brick!!!!!! read more

My friend brought a TV from Best buy,only 6 months old.The sound does not work,i have talked to the cable company,and thats not the Issue.This man is 94yrs old,he relies on the TV.I was told by best but,no-one can service the TV for 2 weeks. I am upset,as i will take this TV back into Best buy store,and drop it right in front of the salesman that said this TV was one of the best,I will never recommend BEST BUY store to anyone,with the terrible service they give,and don't care about their customers only the money.The worst store i have ever talk to.This TV should have lasted more than 6 months!!!!!!!!!!!!??????????????????I even took the cable out of my TV,and its the bloody TV.Here is the TV Code NS43DR710cA17.The mans name Is Mr,D.Bilbey. lives at APT 336.The Heritage 3630 Brown Road West Kelowna .phone 250-768-4301. read more

Six check out tills...only on check out clerk who was running around the store looking for something.....wait time way too long....asked if there was anyone else who could check me out...the guy said no....even though there were alot of clerks mingling and personal chatting all over the store.....good thing your the only game in town..... read more

I had the worst experience and would never recommend the GEEK SQUAD inside this store to fix anything. I brought my laptop in about a year ago to the geek squad to fix. I had tripped over the cord while it was plugged in and the metal piece on the end of the charging cable broke and got stuck in the machine. I had tried at home to manually pull it out with tweezers and that didn't work. So I took it to geek squad and the gentleman told me they didn't have tweezers that were small enough and they were going to charge me over $500 to send it away to get them to use a special tool to fix it. So I decided I was just going to buy a new laptop for that price, a year went by and I never got around to it. I was in staples and I told the tech services there what was going wrong with it, as I was in the store for other reasons. The tech guy said he could fix it easy if I brought it back. So I brought it to him he grabbed a pair of tweezers that they would have had at geek squad, seeing that they have a smaller tech service area, and pulled it out right in front of me. He charged me $25!!!! I can't believe the geek squad would have given me that information just cause they didn't want to deal with it!!! I was just starting my first year of university and was in need of that laptop. i am so frustrated and disappointed with the service that the geek squad provided! read more

Looks great, lots of room! Quite a few inexperienced staff, could not answers questions regarding EReaders etc. Was disappointed in limited stock in accessories for SONY EReaders. No where near competitors. read more